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Avaliações de Villa Las Estrellas Tulum - located at the party zone

3.5 out of 5
Villa Las Estrellas Tulum - located at the party zone
Carretera Boca Paila Km 8, Tulum, QROO

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 25 de 51 avaliações" "
Nota 8 - Boa. 11 de 51 avaliações" "
Nota 6 - Ok. 6 de 51 avaliações" "
Nota 4 - Insatisfatória. 5 de 51 avaliações" "
Nota 2 - Terrível. 4 de 51 avaliações" "

8,2/10

Limpeza

9,0/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

José Rubens Alcantara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pousada de ótima localização,confortável, atendimento ótimo, boa comida e bons preços
Hospedou-se por 3 diárias em set. de 2021

10/10 - Excelente

Emerita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Flavio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Saba

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No breakfast dining options
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Caitlin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location and wonderful staff!
Hospedou-se por 5 diárias em mar. de 2024

8/10 - Boa

Horia

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
On the beach ⛱️. Between the best beach clubs. Nice staff.
Hospedou-se por 2 diárias em mar. de 2024

4/10 - Insatisfatória

Daniel

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Location is excellent the views from the beach area is a 10 but the hotel rooms are old they need a lot of attention , we didn't eat or drink as the food and drinks are expensive, last day we decided to get an order of french fries for my kid before we checked out as he was hungry .. $200 pesos for small order of fries when I saw a day earlier they sold them for $100 , so staff basically wanted to make some money. If you want a great view at the beach this is nice but for the price you pay you can get something better
Hospedou-se por 2 diárias em fev. de 2024

8/10 - Boa

Mudit

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had a great time staying at Villa Las Estrellas, the view from the room was fantastic.
Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Kieran

Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Ivan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Highly recommended.
Really good hotel in Tulum hotel zone if you are going with family and kids. The food it’s amazing, same as the service. Highly recommended.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

kelly, arlington

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was super cute. We loved our stay
Hospedou-se por 5 diárias em jan. de 2024

10/10 - Excelente

Eduardo Alexis

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muy bonito lugar para hospedarse.
Muy bonito hotel con vista a la playa y acceso directo a la playa, habitación muy cómoda solo agregaría cortinas obscuras porque habemos personas que nos gusta dormir con obscuridad. El personal muy amable y servicial. En general muy buen lugar para hospedarte lo tiene todo.
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Miguel

Hospedou-se por 4 diárias em jan. de 2024

4/10 - Insatisfatória

Claudia

Hospedou-se por 4 diárias em dez. de 2023

10/10 - Excelente

Bairon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo esta muy bonito, solo hay que arreglar algunls detalles coml el aire acondicionado hace mucho ruido, el sanitario el tanque no se llena bien.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Rob

Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

Jeanette

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Excelente ubicación en el área de fiestas, staff cordial super tratable. Lamentablemente fuimos en temporada de lluvia y nuestra habitación tenia 4 goteras y 3 caían justo en la cama. El restaurante y servicio a la habitación quieren que siempre se le pague en pesos, no tarjeta de crédito, lo cual era algo incómodo al ser extranjeros.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

eleftherios, austin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff ! Great location ! My favorite hotel in Tulum !!!
Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

eleftherios, austin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location ! Great staff ! Food and drinks are very good ! Try the whole grill fish ! The only so so thing I will say is AC sometimes not so cold . Maybe needs recharged. For sure I will book this hotel again on my next visit to Tulum .
Hospedou-se por 3 diárias em abr. de 2023

6/10 - Ok

antonios, austin

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Great location, noisy until 1am but knew that and they also mention it when making reservation. Doors/windows are very old so they dont close well, several gaps so light/bug/hot air comes in and A/C has hard time keeping up so it get muggy/warm.
Hospedou-se por 3 diárias em abr. de 2023

8/10 - Boa

Jacqueline

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We really enjoyed our stay here. The property is simple but beautiful and well kept. It's in a great and walkable location, with easy parking, and a yummy and convenient beach restaurant and club. Our only challenges came from what seems like basic amenities in our room. We had 3 people but were only provided 2 towels. We received more when asked but never had any hand towels and the tissues went unfilled for a few days. We also had only luke warm water for our first 3 days and the water was off several times, especially in the night.
Hospedou-se por 4 diárias em mar. de 2023

2/10 - Terrível

Evangelina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
We stayed here for one night on 03/10. Upon arrival we noticed security guard had a gun strapped to his hip, which should have been the first red flag. The villas are beautiful and clean. Hotel is located in the party zone, at night you will hear the music from the beach club next door Bagatelle. In the middle of the night, we heard screams and cries of a girl screaming for help. We tried to check and see where it was coming from but we were not able to see anything directly outside our room. The cries stopped for about an hour and then about an hour later the cries began again. We peaked outside the window and saw the Mexican soldiers coming inside the hotel. the next morning we saw blood on the floor. An hour later again, the screams happened ahain. We called the front desk and they said everything was fine. We then noticed the music was started being played again. Probably to drown out the music. Of course we did not get any sleep this night as we were nervous and scared for this girl. On top of that, our window did not completely close. The latch was broken and would not fully fit in the slot.
Hospedou-se por 1 diária em mar. de 2023

6/10 - Ok

Laura

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
This property could be a 10 but is sadly lacking, especially for the price! Staff was mostly friendly. Housekeeping was great! Very clean. Property is a nice quaint size, great spot on beach which was also kept raked and clean. However, the property has seen its better days. The front porch deck of our room was falling apart. My husband actually fell through a board! Boards loose needing a full deck replacement. Boards in bar/ dining same thing. Our room was literally overtaken with diesel fumes from their generator 2 out of 4 nights. We didn't sleep at all. Complained at front desk and was told fumes were from somewhere else. Regardless, it made sleeping impossible! Not to mention the club next door blasts music till all hours of the night. We brought earplugs and that helped. The bar/ restaurant has shortened hours so don't plan on an early coffee or an afternoon beverage. More family stayed in 3 other rooms / same trip. Low water pressure, poor drainage in showers, doors not closing all the way etc. We paid A LOT for this room which 3 of us shared at almost $700/ night Expensive for even US prices let alone Mexico. I can overlook a few things, it is Mexico, however for the price for value, the gas fumes in particular would keep me away.
Hospedou-se por 4 diárias em fev. de 2023

10/10 - Excelente

Amr

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Where can I start? Hands Down the best place to stay in Tulum. The location is at the centre of the centre of the party and walking distance to anywhere you want to go in Tulum.

10/10 - Excelente

GERARDO, RANCHO CORDOVA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had one of our best hotel experiences here. The locations is amazing, clean cozy beach front, the restaurant is great and affordable, there’s always good music around, the staff super friendly and accommodating. Good drinks too at the restaurant, ask for Mezcal cocktail

10/10 - Excelente

David

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Everything

10/10 - Excelente

Cheri, Olathe

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My friends and I took a 3 day trip to Tulum while staying in Playa. I found this great place! We had such a great time and it was great there was a little restaurant they have onsite! The view from our villa was perfect! We could sit outside and watch the sun rise and drink some coffee. The staff was AMAZING!!! We also decided to have massages on our last day before we left. They were unbelievable and literally the best massage of my life! We loved the villa, the pool, the entire place was perfect! We will definitely be back but will stay much longer next time. Thank you for the best stay in Tulum!!
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Villa Las Estrellas Management em 16 de set. de 2022
We are very grateful for your comments and happy that you had a pleasant experience in our hotel.we look forward to your return

2/10 - Terrível

Salma

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
READ BEFORE BOOKING!! Pros: -Extremely friendly personnel. - Great ocean view. Cons: -Dirty/unclean -Bad housekeeping. -You can hear your neighbors -AC didn’t work -Bad plumbing. We booked this hotel for 4 nights. Things just kept getting worse as each night passed. On the first day, there were stains on the blanket and pillowcases. And one pillow was missing a pillow case. We requested replacements which were provided. We were so tired from our trip that we didn’t look further into the sheets. The next day, we inspected the sheets and found multiple stains on those as well. We reported it and requested the room to be cleaned while we were heading out around 6:30 pm and found out that the housekeeping personnel leave at 7 pm, so any requests have to be made prior. We still had time so they said they would clean our room before ending the day. We came back at night to find the same stained blanket, sheets and pillowcases still in the bed, only arranged. Nothing changed. And this time the clean blanket replacement they gave us was also not there. As it was late, we forced ourselves to sleep. Over night the AC also started to cool less. The next morning, we complained to the front desk about both the AC and the sheets on our way out. The gentleman apologized and said he would get both matters addressed. When we came back, once again to our surprise, the sheets, blanket and pillowcases were unchanged.
Hospedou-se por 4 diárias em ago. de 2022

10/10 - Excelente

Jacqueline

Hospedou-se por 3 diárias em ago. de 2022

8/10 - Boa

Herlyn

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
La villa está muy bonita y una ubicación inmejorable pero consideramos que la limpieza puede estar mejor, encontramos una botella detrás de la puerta y el baño sucio. Los baños que están cerca del restaurante no descargaban bien. Comenzó a llover y caía agua dentro de nuestra habitación. La atención del personal excelente pero arreglar estos pequeños detalles pueden hacerla brillar como una estrella tal cómo su nombre
Hospedou-se por 1 diária em jul. de 2022
Resposta de Villa Las Estrellas Management em 1 de ago. de 2022
Muchas gracias por tu maravilloso comentario con respecto a nuestro staff, es un placer atender a nuestros huespedes. Lamentamos mucho la mala impresión a causa de la limpieza, gracias por la retroalimentación, se trabajará mas a fondo en ella. Estamos trabajando en la mejoría del establecimimiento para una excelente e inolvidable experiencia. Sería un placer volver a contar con su presencia.

10/10 - Excelente

Cheryl

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay!
The stay was amazing. The staff were very friendly and helpful especially, Carlos. I had a small issue and it was immediately taken care of. There will be music playing at night but you need to understand that the hotel is situated in a party zone. So, if you are looking for quiet this is NOT the place for you. Everything was walking or biking distance or you can take a cab if you wish. The menu for food is simple but it was delicious. Again, our experience was excellent.
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Villa las Estrellas Management em 1 de ago. de 2022
Thank you very much for your amazing comment, we are very happy to have provided the expected service and we hope to see you very soon to enjoy our hotel again.

4/10 - Insatisfatória

Rachel

Viagem em grupo
Extremely loud
As other reviewers have noted, Bagatelle has moved in next door and they blast DJ mixes outside from 10 am to 2 am. Shaking the walls of the room and making it hard to relax when using the beach patio. It's too bad because the beach setup is lovely and the cocktails and food were great, but I don't recommend staying here if you want to go to sleep before 2.
Hospedou-se por 3 diárias em mai. de 2022

10/10 - Excelente

Kamille

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property is smaller but that’s what made it special. The staff are amazing! The breakfast on the beach was delicious. We absolutely loved the master suit room! It has beach access steps away from the water, the Jungle Gym is literally next door.
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Villa Las Estrellas em 18 de mar. de 2022
Thank you so much to share with us. See you next time... Regards! Marysol Santos - Operational Manager VILLA LAS ESTRELLAS TULUM +52 984 879 0772

8/10 - Boa

Marco

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a nice stay with a nice sea view room, a little overpriced for me but overall is a good place
Hospedou-se por 1 diária em fev. de 2022

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very responsive and pleasant. Great location, beautiful beach.
Hospedou-se por 2 diárias em fev. de 2022
Resposta de Villa Las Estrellas em 18 de mar. de 2022
Thank you so much to share with us See you next time Regards... Marysol Santos - Operational Manager VILLA LAS ESTRELLAS TULUM +52 984 879 0772

10/10 - Excelente

Kevin

Hospedou-se por 1 diária em fev. de 2022

8/10 - Boa

Christopher

Hospedou-se por 7 diárias em out. de 2021

2/10 - Terrível

Irina

Viagem em grupo
Pontos positivos: Serviço e funcionários
Not sure where to start. Bogatelle is right next door and they played extremely loud music. It’s one thing that they played it during the day but it was blasting till 1:30 in the morning. The walls and the floor of our room was shaking. That’s how loud the music was. Then on a Friday night at 3:30 in the morning cops with machine guns knocked on our door and told us to leave the hotel. They gave us 5 minute to pack or “we would have a problem” they said. The entire hotel had to leave the premises. No explanation or help finding us another hotel. All they said was “the owner of the hotel is in trouble”. It literally looked like a scene from a movie. This was our anniversary vacation and it was ruined! I have nightmares from this experience!!!!
Hospedou-se por 7 diárias em out. de 2021

2/10 - Terrível

joseph

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is in horrible conditions, dirty and unsanitary. Sewage smell all over the property. Loud music all day and until 1am. If you are looking to rest and enjoy the beach, DO NOT stay at this property. The music was so loud that the walls in our room, as well as other guests were vibrating from the bare. This was absolutely terrible. Regular staff is nice, but unfortunately with lack of training and resources, that is not much they can do. Management is terrible. On top of all these, we had to leave the hotel in the middle of our stay. At 3am Mexican Police started banging of all rooms and asked all guests to leave the property within 10 minutes. Police stated that hotel owners have drug related problems and hotel is being closed for investigation. All guests had 5 minutes to gather what they could and leave. We ended up on the street of Tulum in the middle of the night. Had to stay on the street until the morning to figure out where to go, as all hotels are closed during the night. Absolutely terrible experience.
Hospedou-se por 7 diárias em out. de 2021

10/10 - Excelente

Gary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great location and even better service!
Staff was super friendly and service oriented - whether switching routers for better internet in our room, swapping rooms to reduce the noise from neighboring restaurant so my daughter could sleep early, they came through each time. To top it off, the location couldn't be better literally right on the beach neighboring the only gym in town. Loved it
Hospedou-se por 4 diárias em set. de 2021

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
I will never return.
I really had high hopes for this place, and was super excited to visit Tulumn and this resort. However, I was extremely disappointed overall. We booked a $245 ocean view room.. which after night 1 we had to move rooms as there was a HUGE rat in the ceiling running around. Room/location (ocean view) was beautiful.. but the fact we couldn’t even stay in that room.,, booked it for 3 nights and only had it for one., and had to be downgraded to a very small room and no view, was so disappointing. We would not stay in the ocean room with a rat… no way. Gross. I will say, however, the staff was super nice and helpful on places to go in Tulumn. & they refunded our money for the last night we were supposed to stay… we left early as were upset about the room issue and another non-resort safety issue. Overall, I was not that pleased with the resort itself. Very small, pool did not seem clean which is why we did not go in it.. and neither did anyone else. I feel like you can get better bang for your buck elsewhere. Location was perfect, though. But., I will never return to this resort or Tulumn for that matter. It was not what I thought and extremely disappointed in how it turned out.
Hospedou-se por 3 diárias em jul. de 2021

4/10 - Insatisfatória

Julien Sassus

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good: Beautiful set up Very good attention and service Bad: night club next door making it
Hospedou-se por 7 diárias em jul. de 2021

8/10 - Boa

Juan de Dios

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Todo muy bien desde la recepción y personal todos muy amable lo único q los aires acondicionados no funcionan muy bien. Eso es lo único x q todo muy bien
Hospedou-se por 3 diárias em jul. de 2021
Resposta de Villa Las Estrellas em 30 de jul. de 2021
Gracias por la retroalimentación Juan, enfocaremos nuestros esfuerzos para mejorar ese aspecto. Son siempre bienvenidos cuando deseen regresar. ¡Saludos!

10/10 - Excelente

Mai

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cute & Convenient
Cute boutique hotel located in the middle of bustling Tulum beach front. Our junior suite was the perfect size for 2 people with an extra single for a third guest if needed. Everything was nice & clean and we loved the easy access to the beach, pool & restaurants. The front desk especially Jesus was very helpful in booking tours & making restaurant reservations. If you were too lazy to leave there is a nice restaurant right on the premise. We’d only wish it was easier to travel downtown or anywhere outside of the hotel zone.
Entrance
Garden Jr Suite
Poolside
Hospedou-se por 3 diárias em jul. de 2021

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jul. de 2021

10/10 - Excelente

Anna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2021
Resposta de Villa Las Estrellas em 8 de jul. de 2021
It was so nice to share this time with you, Anna! We hope to see you soon, you are always welcome. Our best regards from all the staff.

8/10 - Boa

Cary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2021
Resposta de Villa Las Estrellas em 8 de jul. de 2021
Thank you for all your kindness and cool vibes Cary! we were so glad to host you and hope to see you soon. We appreciate your feedback so we can keep growing up. Best regards from all the staff.

6/10 - Ok

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was very charming and probably the closest to the beach amongst those on the beachfront. The staff and management were awesome! They were all so kind and pleasant. The cleaning staff was excellent!! The beachfront was the cleanest of all the resorts (saragrass seaweed). Our rooms were serviced very well everyday. The chefs and their food were excellent! BUT..the noise. Unfortunately to the great location and wonderful staff there is a night club that moved in right next door (two months ago). The day time music was fine but the nights were extremely loud and made it extremely hard to sleep. The club music would stop playing around 2am. At our request the staff graciously moved us to a room on the other side of the property, away from the club and it didn’t make any difference. It was still the club beat till the early morning. As much as I fell in love with the location, staff, and resort, I would not recommend the resort for those with families or prefer to sleep before 2am. If that night club wasn’t there it’d be a 9/10!
Hospedou-se por 7 diárias em mar. de 2021

4/10 - Insatisfatória

richard

Viagem em grupo
Pontos negativos: Serviço e funcionários
Below average and lack of concern for guests.
I stay at numerous hotels in Tulum each year. Upon arriving there was no Mini fridge in room. Since it was advertised I asked if we could get one. First ask, the hotel said that it wasn’t working but will get another one for us. That went ignored so I asked a couple more times. Eventually they just brought the old one back that didn’t work. What killed me is they plugged it in knowing it didn’t work. I gave up. You can’t drink the water but they did provide guests 8 ounces per day complimentary. They sold water on site but no disclosure as to price until you checked out and they charged 100 pesos or 5usd for 12 ounces. Seemed like price gouging in a pandemic. Same water sells for .50 cents in centro Tulum. I know it’s expensive in Tulum but after being charged about 50usd per day for clean drinking water was excessive abuse in my opinion. The room was okay. Bring earplugs unless you like trying to sleep with pounding techno music until 2am. Tulum is an amazing place and I will look elsewhere next stay.
Hospedou-se por 1 diária em fev. de 2021