Dear Helio, Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback as it allows us to continually improve the experience we create for our guests.We are dismayed to read your comments about the service you received during your stay with us. Especially since your comments do not reflect the usual standard of service we strive to ensure for our guests. However, you can be assured that your feedback will be shared with our department heads to inform them about this situation and for them to act accordingly.We apologize for the technical issues that were encountered; there is absolutely no excuse for those overlooked details, as all rooms must be thoroughly checked on a daily basis. We will ensure that the procedure is reinforced. Finally, we regret that our buffet did not meet your expectations, mainly because the quality and diversity of our culinary offerings is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to remain a very special pleasure for our guests.You can be sure that your comments will be taken into account and will help us to improve our services. Once again, thank you for your time and despite the problems encountered during your stay, we hope to continue to be an option for your next vacation. Best regardsCommunity Manager

Dear Marcos,Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback as it allows us to continually improve the experience we create for our guests.We have taken note of your observations related to the service you received at check-in and we apologize for the exceptional wait you experienced upon arrival, we will do everything possible to improve our services in this regard. We would like to extend our most sincere apologies if this could have caused any inconvenience to you and your loved ones.We apologize for the technical issues encountered; there is no excuse for those details being overlooked as all rooms must be thoroughly checked daily. We will make sure to enforce the procedure.You can be sure that your comments will be taken into account and will help us to improve our services. Once again, thank you for your time and despite the problems encountered during your stay, we hope to continue to be an option for your next vacation.Community Manager

Estimado Sr. Carlos. Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos que Allegro Playacar siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo. Saludos cordiales. Community Manager.

Estimado Sr. Hugo, Muchas gracias por esta revisión, esperamos servirle de nuevo en un futuro. Saludos

Estimado Sr. Pedro, Estamos satisfeitos por você ter nos escolhido em suas férias, sua opinião é muito importante para nós e garantimos que iremos compartilhá-la internamente. Esperamos que você nos permita tornar sua próxima estadia inesquecível. Os mais calorosos cumprimentos!

Caríssima Caritas Neiva, a sua opinião é muito importante para nós e é por isso que gostaríamos de nos aproximar de você para poder acompanhar o que você relata, você poderia me escrever em playacar.socialmedia@allegrohotels.com para poder entrar em contato com você por favor. Obrigado!

Caro José, Obrigado por aproveitar o tempo para compartilhar seus comentários sobre suas férias recentes conosco. É com pesar no entanto que alguns aspectos do nosso hotel não atendem às suas expectativas; Estamos trabalhando com todos os funcionários para lhe dar o melhor serviço. Seus comentários foram adotados e ajudarão a melhorar nosso serviço e qualidade para todos os nossos convidados. Esperamos que você nos dê a oportunidade de recebê-lo novamente no hotel em breve. Mais cordiais saudações!

Caro Tatiana Aparecida, Obrigado por tomar o tempo para compartilhar seus comentários sobre sua recente estadia. No Allegro Playacar, nosso objetivo principal é que você tenha férias maravilhosas e faça com que se sinta confortável, assegure-se de que compartilharemos seus comentários internamente para continuar melhorando. Esperamos que possamos acolhê-lo de volta ao Allegro Playacar no futuro para mostrar-lhe como estamos melhorando o nosso serviço. Cumprimentos

Caro Flavia, Grazie per aver preso il tempo per condividere i tuoi commenti sul tuo recente soggiorno. In Allegro Playacar il nostro obiettivo principale è che tu abbia una vacanza fantastica e vi farà sentire a proprio agio, vi assicuro che condivideremo i vostri commenti all'interno per continuare a migliorare. Speriamo che saremo in grado di accogliervi in futuro a Allegro Playacar per mostrarvi come stiamo migliorando il nostro servizio. I migliori saluti

Dear Guest, We appreciate the time you took to write your comments on Expedia, also we invite you to soon return to his second home Allegro Playacar in Playa del Carmen to offer you an even better experience. Sincerely,

Prezado cliente, Obrigado por escolher Allegro Playacar hospedar suas férias, estamos satisfeitos que o nosso hotel foi do seu agrado. Nós esperamos vê-lo em breve de volta em sua nova casa longe de casa. cumprimentos Guest Experience Manager

Gracias por sus comentarios. Nos alegra saber que disfruto de su estancia con nosotros. Esperamos que vuelvan pronto!

Thank you for sharing your experience at Allegro Playacar.

Dear Martina,Thank you for taking the time to share your positive review with us. We're delighted to hear that you found our staff amazing and that overall, you had a really good experience with us. We appreciate your understanding regarding the air conditioner and hot water issues. Your feedback is invaluable to us as we continuously strive to improve. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Alberto PerezCommunity Manager

Dear Sandra,Thank you for your glowing review! We're thrilled to hear that you loved your experience with us. We can't wait to welcome you back for another fantastic stay in the future.Best regards,Alberto PerezCommunity Manager

Muchas gracias por tu reseña de 5 puntos sobre 5.Alberto PerezCommunity Manager

Dear Stephanie,Thank you for choosing to stay with us again and for taking the time to leave such a positive review! We're thrilled to hear that you found our staff to be friendly during your second stay. We look forward to welcoming you back for many more enjoyable stays in the future!Best regards,Alberto PerezCommunity Manager

Dear Erasmo,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the temperature in the rooms and dining areas have been duly noted, and we will work diligently to address these issues to enhance the comfort of our guests.We appreciate your honest feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Alberto PerezCommunity Manager

Dear Maryam,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the condition of the bathrooms and the quality of the food has been noted, and we will work to address these issues and enhance our guests' experience.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Alberto PerezCommunity Manager

Estimado Orville,Agradecemos tu valoración y comentarios sobre tu experiencia. Siempre estamos buscando maneras de mejorar, y tus opiniones nos ayudan en este proceso. Esperamos que hayas disfrutado tu estancia y estaremos encantados de recibirte nuevamente en el futuro.Atentamente,Alberto PerezCommunity Manager

Estimado Juan Francisco,¡Gracias por tu reseña de 5 sobre 5! Nos alegra saber que disfrutaste de tu estancia en nuestro resort. Esperamos darte la bienvenida de nuevo pronto.Saludos cordiales,Alberto PérezCommunity Manager

Dear Shaya,Thank you for taking the time to share your feedback about your recent stay with us on Expedia. We are delighted to hear that you had a positive experience at our resort.It's wonderful to know that you found our staff welcoming and accommodating. Providing exceptional service is a top priority for us, and we're glad that our team made you feel valued during your stay.We're pleased that you found our resort layout convenient, with all areas within walking distance. Ensuring easy access to amenities is important to us, and we're glad that this aspect enhanced your overall experience.We're thrilled to hear that you enjoyed the food offerings during your stay. Our culinary team works hard to provide delicious options for our guests, and it's rewarding to hear that you found several choices to your liking.Thank you again for your review, Shaya. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Alberto Pérez

Dear Mana,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations.We would greatly appreciate it if you could provide more details about the specific aspects that disappointed you during your stay so that we can address them accordingly. Your satisfaction is our top priority, and we continuously strive to improve our services.Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Best regards,Alberto Pérez

Dear Rigoberto,Thank you for sharing your feedback with us. We're truly sorry to hear that you found the food during your stay to be terrible.We take your comments seriously and would like to understand more about your dining experience so that we can make the necessary improvements. Could you please provide additional details about what specifically you found unsatisfactory about the food?Your satisfaction is very important to us, and we hope to have the opportunity to restore your confidence in our services during any future visits.Warm regards,Alberto Pérez

Dear Gary, Thanks so much to take the time to let us know the experience during your stay, our main goal at Allegro Playacar its bring the best service for all our guest. Best Regards Roberto Rodrigues

Estimado Ricky Lynn,Gracias por tu calificación. ¿Hay algo que podamos mejorar para alcanzar una calificación perfecta la próxima vez? Te esperamos de nuevo pronto. Saludos cordiales,Alberto PerezCommunity Manager

Dear Chad Arnold, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you took to share your constructive comments.Once again we thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future.Best regards

Dear Francesco, Your comments are super important for us, we regret not having met your expectations 100%, we will continue improving and we hope in the future you give us again the oportunity to host you. Best Regards Roberto Rodrigues Guest Experience Manager

Estimada Genesis Alejandra, Agradecemos el tiempo que ha tomado para realizar su reseña de acuerdo a su experiencia en Allegro Playacar, para nosotros son muy importantes sus comentarios ya que gracias a ellos podemos seguir mejorando. Saludos cordiales Guest Experience Manager Roberto Rodrigues

Dear Kathie, Thanks so much to take the time to share your experience at our hotel, for us its super important that way we always continue improve. Best Regards.

Dear Patricia,We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

Dear Jill,We appreciate you sharing your review of your recent vacation with us, our main goal is to ensure we continue providing unforgettable experiences to our guests and your comments help us do this. We appreciate the time you have taken to share your rating.Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Kind regards

Dear Charles, Thanks so much to take the time to share with us your experience in our beautifull hotel, it was a pleasure to host you and we hope to have you again with us in the future her at your second home Allegro Playacar.

Dear Lauren,We appreciate the time you have taken to let us know that in general you had a pleasant experience at our hotel, your comments are extremely important since with them we can continue improving our processes to make the client's stay the best.Best Regards.

Dear Thomas,We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

Dear Kenneth Adam,We greatly appreciate the time you have taken to review your recent experience at our hotel, Royal Hideaway Playacar.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,

Dear IVA,Thank you for taking the time to write and share your recent experience in our beautiful resort. In reference to your constructive comments, let me know that we have shared them with our management team in order to work on the improvements for your future visit, we offer you the deepest of apologies to know that the experience was an experience that does not represent our brand's standards, and as such, has been an unusual exception.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

Dear RustomWe would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

Dear Monserrat, Thanks so much for your review for us its super important to know how was your experience and your comments will help us a lot to continue being better. Best Regards

Dear Polya, Thanks so much to take the time to write your opinion about the resort, we are so glad that you and your family have a great time at Allegro Playacar. we hope to see you soon. Best Regards

Dear Mitsuru, Thanks so much for your preference, as well is super important for us your comments , thah help us a lot to continue geeting beter. Best Regards.

Dear Dennis Brian, We appreciate the time you take to let us know about this issue, we are sorry that your experience with the restaurants was not entirely pleasant, we appreciate your comments and we will take them into account to continue improvingBest Regards. Roberto RodriguesGuest Experience Manager

Thank you Dear, Wesley for your evaluation during your stay at Allegro Playacar.we are delighted to read that we were able to meet your expectations during of your stay with us.We hope to welcome you in the future.Kind regards

Dear Mr Kirby, Thanks so much to give us the opportunity to host you, its glad for us know that you have a pleasant saty, we hope to see you soon!Best Regards.

Dear Marvin, We would like to thank you for the review you shared regarding your recent visit to our hotel Allegro Playacar, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was good experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon.Kind regards

Dear Heidi Kristina, We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

Estimada Judith Aparicio , Le agradecemos que haya compartido su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir proporcionando experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que se ha tomado para compartir su opinión y comentarios constructivos.Tendremos en cuenta sus comentarios y lamentamos sinceramente que no se haya sentido suficientemente atendido en esta ocasión.Una vez más le agradecemos que haya elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordiales

Estimado Carlos,Agradecemos sinceramente el tiempo que ha dedicado a compartir su opinión tras su visita a nuestro hotel Allegro Playacar.Las opiniones de nuestros huéspedes son de suma importancia para asegurar que nuestros estándares de servicio se cumplan en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier problema que haya podido experimentar durante su estancia.Esperamos sinceramente que nos dé otra oportunidad para demostrar nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro. Saludos cordiales

Estimada Veronica, Nos gustaría agradecerle la valoración que ha compartido respecto a su reciente visita a nuestro hotel Allegro Playacar, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.agradecemos su retroalimentación sobre las toallas.agradecemos su tiempo y le deseamos un buen viaje a casaSaludos cordiales

Dear Joseph, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards