10/10 - Excelente
Daniela, belo horizonte
Viagem a dois
11 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The infrastructure as expected is simply amazing. We arrived and were welcomed by Jorge, who upgraded us and offered us the best room available (VIP on Expedia). He was very kind and made us feel at home. We took a golf car with Ricardo who introduced the hotel and tour us. Arriving in our village, we were welcomed by Giorgi, our butler, who made us feel very well, as the others.
The bed sheets and towels in the room are excellent as well the amenities.
Bernardo the other butler made dinner reservations and each dinner we was surprised with an especial decoration and wine. Was really special.
From start to finish. Our best wishes to all the staff who passed and helped us immensely.
The best of the experience was the people who work there. They are the real luxury.
Note: I hurt my hand in an accident in the pool. They gave me ice and spoiled me until that everything was fine. Almost one hour later, arriving in the room, the butler was already aware and asked me if I felt better. The care they have is very unique and special. This also happens with food allergies. They take care of everything and ensure that it will be the best possible experience.