Dear Diana Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements. We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards, Juan Carlos Gonzalez General Manager Villa del palmar Cancún

Dear Diogenes, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn’t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Juan Carlos Gonzalez General Manager

Estimado Mario, Gracias por darnos la oportunidad de recibirle en Villa del Palmar Cancun y por tomarse el tiempo de compartir su experiencia con nosotros. Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo Villa del Palmar Cancun volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales, Juan Carlos Gonzalez Gerente General Villa del Palmar Cancun

Dear Arlei, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

Estimada Daniela Gracias por darnos la oportunidad de recibirle en Villa del Palmar Cancun y por tomarse el tiempo de compartir su experiencia con nosotros. Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo Villa del Palmar Cancun volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales, Juan Carlos Gonzalez Gerente General Villa del Palmar Cancun

Estimado Nilson, Gracias por darnos la oportunidad de recibirle en Villa del Palmar Cancun y por tomarse el tiempo de compartir su experiencia con nosotros. Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo Villa del Palmar Cancun volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales, Juan Carlos Gonzalez Gerente General Villa del Palmar Cancun

Dear Silvia, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and frustration you experienced during your visit.Your comments regarding the maintenance issues in your room and the interactions with our staff are deeply concerning, and we assure you that we take them very seriously. We will investigate these matters further and take appropriate action to ensure that they are addressed and resolved promptly.Furthermore, we regret that your concerns were not addressed to your satisfaction by our front desk team. We will review our procedures to ensure that all guest complaints are handled with the utmost care and attention.Regarding the lack of activities on the hotel grounds after sundown, we appreciate your feedback and will look into ways to enhance our offerings for our guests during the evening hours.We understand that your experience fell short of your expectations, and we sincerely apologize for any inconvenience caused. We truly value your feedback as it helps us improve our services and facilities for future guests.We hope that you will reconsider and give us another opportunity to provide you with the exceptional experience that you deserve. If you would like to discuss your concerns further, please don't hesitate to contact us directly.Warm regards,

Dear Lloyd, Thank you for sharing your experience of your lates stay at Villa del Palmar! We're thrilled to hear that you had a great stay and that you found our staff to be amazing. Providing exceptional service and maintaining the beauty of our property are top priorities for us, and we're delighted that you noticed our efforts.We appreciate your feedback regarding booking through Expedia and the importance of double-checking the reservation details. We're glad we were able to assist you in purchasing the All-Inclusive package before your trip.We look forward to welcoming you back for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

Dear Ramandeep, Thank you for taking the time to provide feedback on your recent stay at Villa del Palmar. We are pleased to hear that you found our overall services to be very good.We value your feedback and strive to continuously improve our services to better serve our guests. If there are any specific areas where you feel we excelled or where we could further enhance your experience, please don't hesitate to let us know. Your input is invaluable to us as we work to provide the best possible stay for all of our guests.Once again, thank you for choosing Villa del Palmar, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards,

Dear Rolando, We are absolutely delighted to hear about your recent stay with your family at Villa del Palmar. It brings us immense joy to know that your experience was nothing short of amazing and that our property and amenities were able to meet and exceed your expectations.Providing spacious and well-equipped accommodations for families is one of our top priorities, and we are thrilled to learn that our room perfectly suited your needs.Thank you once again for choosing to stay with us, and we sincerely hope to have the pleasure of welcoming you and your family back to Villa del Palmar for another wonderful stay in the future.Warmest regards,

Dear Alberto, Thank you for taking the time to rate your recent stay at Villa del Palmar. We're delighted to see that you had a positive experience during your time at our resort.Your satisfaction is important to us, and we're grateful for your high rating. If there are any specific areas where we excelled or if you have any additional comments or suggestions you would like to share in the future, please don't hesitate to reach out to us directly.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards,

Dear Casper.Thank you for sharing your comments of your recent experience at our hotel.I regret that your check in did not go as you expected it to be and I sincerely apologize.Regards,Eduardo AlcaldeGeneral Manager

Thank you for sharing your comments regarding our place and food. i have taken good note of it.Best regards,

Dear Mitsi Karen,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear Stéphane,Thank you for sharing your comments with me and thank you for having chosen our resort to spend some time away from home.Best regards,Eduardo AlcaldeGeneral Manager

Dear Hayles,Thank you for taking the time to write to us. I regret though, that your stay did not as expected.I hope you will give us a chance to serve you again in the future.

Estimada Sandra Viridiana,Gracias por tomarse el tiempo para compartir su reseña de su reciente estadía con nosotros. Estoyencantado de que haya disfrutado de todo, desde el personal hasta las habitaciones y el ambientegeneral.¡Estamos ansiosos por darle la bienvenida de nuevo!Un cordial saludo,Eduardo AlcaldeGerente GeneralVilla del Palmar Cancún

Dear Janu.Thank you for sharing your sentiment about your recent stay with us.I truly regret it did not go as you expected it to be. Please receive my sincerest apologies.Best regards,Eduardo Alcaldegeneral Manager

Dear thamir,Thank you for taking the time to share your review of your recent stay with us. I regret your vacations did not go as expected.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Alexandru,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar

Dear Sabrina,It is an honor to receive an amazing review from our valued guests and we would like to thank you.We are most delighted to learn that you had a wonderful experience at the Resort and had theopportunity to enjoy all the facilities and services we offered. Also, we have taken a note of yourcomment about the checks. We will soon implement a bracelet with a chip that will allow our a guest a more expedite way to check their consumptions. Looking forward to welcoming you again in the future.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Ms. Ouwehand,Thank you so much for taking the time to write a detailed and positive review! We are thrilled to read that we have managed to exceed most of your expectations.

Dear Sian Ying Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Ulyana,Thank you for taking the time to share your review of your recent stay with us.

Dear Krystyna,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Estimado Carlos,Gracias por compartir más comentarios sobre tu reciente visita a nuestro hotel.He tomado nota del tema de los cobros que nos mencionas y trabajaremos para que esto no se repita en el futuro.Espero que nos des una nueva oportunidad para servirte.Atentamente,Eduardo AlcaldeGerente General

Estimado Carlos,Gracias por compartir tus comentarios de tu más reciente visita a nuestro hotel.Estamos precisamente en un proceso de renovación. Ya hemos renovado 390 habitaciones y este año quedarán las restantes.Tenemos restaurantes nuevos como son Davino y La Casona y este año también vamos a pintar el hotel de otro color para darle una presentación más fresca y moderna.Espero que nos puedas visitar en el futuro para constatar los cambios.Atentamente,Eduardo AlcaldeGerente General

Dear Mr. Grossmann.Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa del Palmar Cancun. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Ms. Ouwehand,Thank you so much for taking the time to write a detailed and positive review! We are thrilled to read that we have managed to exceed most of your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our guest.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Mr(s). Kahlon,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Mr. DietrichThank you for taking the time to share your experience at the Villa del Palmar Cancun. I am very disappointed to learn of the frustrations you had regarding the seating availability and the quality of the food at Caprichos.Please note that I have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflect the standards we are known for.Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear rufaro bernita,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear sofonias,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear Gregory,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear idman hashi,Thank you for sharing your comments with us. I regret you holiday did not go in all aspects as expected. It is clear that we were not performing at our usual level of service.Please accept my apologies.Best regards,

Dear David,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Veera Venkata Pandu,Thank you for taking the time to share your review of your recent stay with us. I have taken note of all issues you faced during your stay and it is clear to me that we were not performing at our usual level of service. I do apologize sincerely.I am glad to hear that, on another note, you enjoyed the facilities and the treatment of the staff..I hope we can seerve you again in the future.Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Roger E,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear Ulyana,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Tracyv John,Thank you for taking the time to share your review of your recent stay with us. Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear abraham,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Allison R,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Nitin,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Kenneth lee,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Leonel Antonio,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

Dear Giuseppina,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Pamar Cancun

Dear Sumer,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Varinder Kaur,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. We hope you will give us the opportunity to host you again in the future.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Cher Eleanor,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

Dear Rushil,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. .We hope you will give us the opportunity to host you again so that we may serve you with thewarmth and hospitality for which we are recognized.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun