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Avaliações de Dreams Onyx Resort & Spa All Inclusive

4 out of 5
Dreams Onyx Resort & Spa All Inclusive
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

Avaliações

8,6

Excelente

Nota 10 - Excelente. 605 de 1008 avaliações" "
Nota 8 - Boa. 192 de 1008 avaliações" "
Nota 6 - Ok. 100 de 1008 avaliações" "
Nota 4 - Insatisfatória. 49 de 1008 avaliações" "
Nota 2 - Terrível. 62 de 1008 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Brent

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Property was compact easy access to everything.
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Social Media Manager em 22 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Calamity

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My experience was pleasantly enhanced by the fact that I had my personal concierge Javier Valdez who not only performed his job duties but went above & beyond to make sure my every need was met from helping me make arrangements to extend my stay to scheduling appointments, so i highly recommend this property & especially the staff & excellent services they provided
Hospedou-se por 1 diária em mai. de 2024
Resposta de Social Media Manager em 22 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Christina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2024

10/10 - Excelente

Lauren

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed at Dreams Onyx 5/16-5/19 with my husband and one and half year old. Had a junior swim up suite which had a separate sitting area where we put the pack and play and then put our own curtain up to make a bedroom area for baby. Room was clean and plenty of space for all of our stuff. The pool right outside of our room was perfect for nap time and when he went to bed early. We would hang out outside and would get drinks brought to us. Having the private pool was great for having a young child. Food was good for all inclusive our favorite was the steak house. We had no problems getting a spot at the beach and baby had plenty of room to play with all his beach toys. Overall a beautiful resort and a relaxing vacation.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 21 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

ebony

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful resort and great food! All the staff are very nice and helpful. Breilin was the best Private concierge! He booked our restaurant reservations , transportation, and excursions. We did not have to stress about booking activities outside the resort. Ask for Breilin for your Private concierge!!!
Resposta de Social Media Manager em 21 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Ella

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love dreams, Onyx Punta, Cana. We’ve been four times now and without mentioning that they upgraded us to premiere and made us feel like family coming home. We get this from up room for our two kids and have a wonderful time as a family. We can walk, barefoot from our room to the beach and enjoy friendly faces along the way, the staff is excellent from Javier, Peter, cinnamon, cappuccino, Vladimir, Simon, and all the entertainment staff so much fun and helpful always we look forward to our next trip already! When we go we stay for 9 days and it feels like home away from home. We celebrate birthdays, Mother’s Day the spa is amazing.
Hospedou-se por 9 diárias em mai. de 2024
Resposta de Social Media Manager em 21 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Jordyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier was amazing! Super attentive and understanding. Very quick with responses and updates. He took care of everything for us. We highly recommend this property!
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 21 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Tanisha

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Preferred club for adults and my butler was Henry! It was a great and seamless experience.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

shayla

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was beautiful and the staff was incredible and super friendly. Expedia had provided us with our own concierge and Javier was amazing! He helped us with dinner reservations, transportation and just checking in on us to make sure we were having a great time and if we needed anything. This was my first trip to Punta Cana and I will definitely be back !
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Ivan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome experience overall! Very clean and accommodating. The staff is very nice and the areas very aesthetic. Javier from Concierge was awesome hands down great experience overall!
Hospedou-se por 6 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Latoya

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Javier was our concierge and he was so accommodating. He was attentive and helpful during our stay.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - Boa

Majd

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good experience. Bad Wifi and ok food.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - Excelente

Anastazia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The resort was fantastic! Everyone was so kind, and helpful. Javier was a huge help, any questions we had, he answered or even took care of it for us.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Rosemberg

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had our Own personal Butler his name was Javier and he was excellent, he texted us every morning to see if we needed anything. He was very attentive to us. All staff were amazing!!! We will be definitely be coming back
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Social Media Manager em 20 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 - Terrível

Cristobalina, bronx

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
El trato de la mayor parte de los empleados fue horrible con migo y mi invitada me hicieron sentir mal en varias ocasiones y hasta discriminada por algunos de los trabajadores
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Social Media Manager em 17 de mai. de 2024
Querido huésped,¡Gracias por sus comentarios!Nos esforzamos por brindar una gran estadía a todos nuestros huéspedes, y lamentamos profundamente no haber podido cumplir con sus expectativas durante su visita.Gracias por ayudarnos a mejorar, ¡esperamos darle la bienvenida nuevamente!Saludos,

10/10 - Excelente

LaTrelle

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
This birthday trip was amazing. From our concierge Javier, making our trip a memorable one with the decorations in our room and reservations to Spice restaurant. Javier was most definitely there to answer all of our questions regarding excursions and different activities that took place at the resort... If you decide to take a trip to the Dominican Republic, please stay at Dreams Onyx Resort and Spa and request Javier as your concierge.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 17 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Daniela

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Social Media Manager em 17 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Dyessenia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dreams Onyx was very nice, enjoyed my stay. There were many activities, beautiful beaches and pools. Javier was an excellent concierge who assisted me with everything during my stay. My family and I loved the resort and plan to return.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 15 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

4/10 - Insatisfatória

Dominique

Viagem a dois
Pontos negativos: Limpeza e serviço e funcionários
The staff never came to clean my room, change linen, add toiletries, update room bar. All food except Japanese steakhouse was horrible. VIP was awesome and I totally recommend. Outside staff was friendly and helpful.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 15 de mai. de 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - Excelente

Ashley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 17 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Eunice

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff very helpful and patient and welcoming
Hospedou-se por 1 diária em mai. de 2024
Resposta de Social Media Manager em 15 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Delaverne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property with nice staff. Javier went above & beyond to make sure we were comfortable during our stay.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 15 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Christian

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a great time, everything and everyone was very accommodating, specially Javier, our personal concierge!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 15 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Victor Joel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier Valdez se portó excelente con nosotros, su servicio y profesionalismo contribuyó gran parte de lo bueno de nuestra estadía.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 14 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Justin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property and overall stay was great. Clean and plenty on the property to keep you busy pools, dinning and of course the beach. Staff was friendly and helpful, even the guy that almost had us signed up for a time share type experience (we realized what it was and didn’t do it. The cons of the property were the beds weren’t as comfortable as we’d like, the vendors on the beach were aggressive and didn’t tell you until after they would put a bird on you that it was 40 dollars for the picture they just took on your phone. Overall good experience though, very nice for a family if you are going that route.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 13 de mai. de 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

2/10 - Terrível

J

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Well first we found roches in the room secound i was calling the javier he was in charge and he had a attitude and said that I shouldn’t talk avout it because he was givng me something for free the ac didnt work towels smell bad supervisor was bad too since i had a upgrade. They kept saying it was something for free when really it wasnt well it was the worst two days of my life
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Social Media Manager em 13 de mai. de 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - Excelente

Kenisha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was beautiful, from the service, the room, and the food. I can’t wait to come back. Our Butler Javier made our stay exceptionally memorable!
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 13 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Mathi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier was my host he was incredible from the start. As soon as I arrived, I was greeted and assisted with my luggage and he accompanied me to find my room. He briefly explained all the details about the Hotel. He also asked what was the special occasion. It was my Birthday Celebration. Throughout my stay I was well informed daily. He was attentive and played a huge role in making my birthday special. On my birthday, I came to my room and was welcomed with a Birthday sign, balloons and a treat. Any questions I had about any needs he accommodated my stay. I was so grateful and blessed to have him as a host. His professionalism, attentiveness and willingness is honorable! Go Javier!!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 13 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Amardeep

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a great time here ! Javier was amazing and very helpful !! Would def recommend !!!!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 13 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

AMANDA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier made our trip amazing! We will definitely be back
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Chandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Rosely

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente, Javier nuestro concierge fue espectacular. Nos hizo sentir cómo reyes.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,

10/10 - Excelente

Karen A

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property, excellent options for everything. The employees are friendly and helpful and always there to help. The food is delicious and I love that they are so many different options available to choose from, Whether it’s breakfast, lunch or dinner , you have your choice . My concierge Javier is wonderful.. he helped me from the beginning to the end of my stay. Anything I wanted and he was just a phone call or text away. Thank you, Javier. Thank you very much for your hospitality.. I went for my birthday trip, and he made sure my birthday was one for the books.. I will always remember this trip.
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Jacqueline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Jeanesky

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier made my experience the best experience ever. I will be booking another experience and ask for Javier everytime he will make sure your stay is an amazing one
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Naderge

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The people were so nice, kind and helpful. Javier helped me and my friends out a lot. Would recommend to all my friends
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Social Media Manager em 8 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - Boa

Saquenna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk staff was rude after we told her we was not interested in the timeshare presentation. We needed 2 reservations merged so that we would not have to change rooms and she did not assist with that. We had to go back to the front office the following day and someone else assisted us. Property was really clean. The ladies in the ice cream shop were really nice. The DJs at Dreams and Breathless left a lot to be desired at the pools, club, and the main stage. The best food was at the steakhouse.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Social Media Manager em 8 de mai. de 2024
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - Excelente

Ruth Jessenia, FLUSHING

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our butler Javier was amazing!
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 8 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - Boa

Amanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Social Media Manager em 10 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - Boa

Serge M

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This has been my favorite resort so far. The staff here are amazing and Javier was very helpful and an excellent communicator with daily updates on activities at the resort. We had access to both Dreams Onyx and the Breathless resort so food options were almost unlimited. This resort has the been food so far and I’ve been to 7 resorts I the past years. The only downside for me is the doors don’t have a top security lock - so housekeeping can key in whenever whether you use the top lock or not
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

6/10 - Ok

Zakiyyah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Social Media Manager em 8 de mai. de 2024
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - Excelente

Meeko

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved everything ! It was so many options
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Felipe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Juancarlos

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was such an amazing experience for my husband and I ! Javier, from the moment we checked in the lobby was super attentive and helpful. Anything we needed, he was just a call away. He made it a point to inform us of all the daily activities that were happening at the Resort.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Ninosca

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Javier was the best!!!! Amazing concierge and amazing resort. 10/10 recommend! We also had an amazing waiter named Ramon at the Steakhouse! He was so kind and hospitable.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Derick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was very clean and nice
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - Boa

Veronica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Ignacio

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great resort with great food and drinks. The resort has plenty of amenities to keep the family entertained. My concierge Javier was extremely helpful. Definitely made our stay better. Great pool area that clean with plenty of chairs. Highly recommend this hotel
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Brayan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was great and was kept clean. Unfortunately, we got hit with unprecedented rain. Other than that, everything was great—everything you can expect out of a resort. The staff at the buffet could be friendlier. Last but not least, Javier (our butler) was excellent. Always polite, looking out for our best interest. I recommend Javier. He was a pleasure to deal with. He was constantly checking in on us and assisting as required. He and other bar tenders were always great to us.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - Excelente

Kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing staff! I don't regret booking at dreams onyx.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Social Media Manager em 7 de mai. de 2024
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,