Vilas em Paamul, ROO

"Achei a comida muita boa e a seleção de bebidas também! He preciso se atentar na reserva dos restaurantes a noite, se possível fazer com dois ou três meses antes! Os melhores lotam logo! Várias opções de lazer dentro dos hotéis!"

"Perfeito!!! Vale cada centavo. Ainda ganhamos um upgrade!"

"Todo maravilloso "

"Equipe educada, ótimo café da manhã. "

"minha sincera opinião sobre hotel é que é excelente, equipe muito bem treinada pra deixarnos a vontade, todos muito simpaticos, o quarto muito espaçoso, com banheira dentro do banheiro e hidro na sacada"

"O resort é lindo, muito completo, está todo reformado com móveis novos e ambientes decorados. "

"A estadia foi um espetáculo. Quarto Garden View é excelente, espaçoso, limpeza impecável. Serviço dos restaurantes, bares e funcionários é impecável. Atrações do hotel e os parques do hotel são de tirar o fôlego. Nada a reclamar. Realmente, férias dos sonhos."

"O quarto espaçoso, limpeza impecável, equipe bastante prestativa, cama enorme, 8 travesseiros, restaurantes e comida excelentes. Faltou um pouco mais de entretenimentos nas noites, mas nada quem impactasse a estadia."

"We stayed at Secrets Akumal Cancun for four nights over New Year’s. Overall, the hotel is good, and most of the staff make an effort to provide good service. The Preferred Club Lounge was a highlight. Diego was excellent at reception, and Angel was always attentive. Our second concierge, Metz, made a real difference after we upgraded our suite. Although it took a little time for her to contact us, once she did, her service was exceptional and truly elevated our stay. Unfortunately, our first concierge, Monica, was not helpful. The most disappointing moment was at the beach, where there were no loungers available, and the staff member on duty made no effort to help or find a solution. This was very frustrating for a luxury resort. Another issue was the restaurant closing time (10:30 p.m.). We arrived at 10:00 p.m., and while still eating, all remaining dishes and desserts were brought at once because the kitchen was closing, which felt rushed and unpleasant during a vacation. In summary, Secrets Akumal is a good hotel with some excellent staff, but service consistency needs improvement to fully meet luxury expectations."