Cabanas em Ilha Captree, NY

"Housekeeping only cleaned the room on the second day. They missed the 3rd, 4th and 5th day. So I went to the front desk personally and asked if house keeping cloud clean our room. The front desk put it into the computer right in front of me. But it didn’t get cleaned that day or the next day. So we reminded them again. To find out by the front desk that house keeping was gone for the day. All 4 trash pales were full and luckily we had shopping bags to use as additional waste. That night we...

"Be careful when you book a king suite! I don’t mind that it was a handicapped room but the tub had to be filled using the shower! No water faucet to fill the tub! I felt springs through the mattress and I’ve never had this experience at this hotel where I am a rewards member! Reina in the kitchen is personable, professional and has kept the buffet clean and very presentable! I even saw her cleaning the hallway as she greeted me as I passed her by! Reina made a bad experience not so bad as...

"Everything was good"