Terminal de Balsas de Punta Sam

Tudo muito excelente. Ótimo, espero voltar logo

This experience was mind blowing. Have visited multiple hotels but this one is one of its kind. Property, room, cleanliness, amenities were all top notch, but what really stood out was the staff and the food. Food is michelin star grade, without a question. Restaurants DAO, NOI, Bocados were out of this world… When talking abouts staff, i’m basically speechless. Intelligence paired with kindness, manner and they were all seeking to make every single of your moments unforgettable: special thanks to Marcia our concierge, Jose & Jesus the mixologists, and the best waiters EVER Manuel and Yamil on the rooftop, Fernando at NOI. Honestly, i could write this review for hours, was a lifetime exoerience for us to be there. Everything was way beyond our expectations. One thing to keep in mind though: beach is not the best, this is not your place if that is your point. But honestly, Isla mujeres is like 40min away from there, with Playa Norte which is one of the TOP beaches in Mexico. There is also a construction going on next to the hotel, they are bulding Lemuria their new property, but there were little to no discomcofrts about that. They even pay attention to crank up the music when there is noise.

Staff were amazing! We left our louboutin bag hanging on the chair at dinner, and only realized this at 6AM as we were packing for the airport. We called the front desk, they called security, and we had our bag back, with cash and credit cards, all wrapped up nice and neat in plastic wrap. The pools are salt water and amazing, both concierges Sahid and Gustavo were helping daily. We always enjoyed a nice relaxing drink on the balcony in the evenings as well, it was peaceful. Having a washer dryer in the room helped.