Estimado Marconi,Agradecemos imensamente sua avaliação positiva.Foi um prazer atendê-lo e aguardamos sua próxima chegada.Atenciosamente,Orestes AlmaguerGerente geralOccidental Punta Cana

Estimado clienteAgradecemos imensamente o tempo que você despendeu comentando sobre sua recente experiência em nosso hotel Occidental Punta Cana, sempre nos esforçamos para superar as expectativas de nossos clientes. Seu comentário ajudará nossa equipe a atingir esse objetivo.Lamentamos sinceramente ler que sua estadia não foi tão agradável quanto deveria e teremos o maior prazer em recebê-lo novamente no futuro, assegurando-lhe antecipadamente nosso maior compromisso de tornar suas próximas férias no Occidental Punta Cana inesquecíveis. experiência por todos os motivos. correto.Mais uma vez, agradecemos por compartilhar sua experiência conosco e esperamos atendê-lo novamente em breve.Atenciosamente,Marcos CastilloDiretor geralOccidental Punta Cana.

Estimado Isabel, En primer lugar, los agradecemos que decidan ir a la estancia en el hotel Occidental Punta Cana. Nos agrada leer que se ha sentido complacido en algunos aspectos. Referente, a los puntos negativos que tengan nuestros comentarios, la información de que nuestros comentarios serán enviados a la dirección del hotel son los departamentos correspondientes para que los alumnos y tomen las medidas necesarias para mejorar la calidad de nuestros servicios. Sus comentarios nos ayudan a definir las áreas donde debemos tomar acción. Esperamos tenerle de vuelta pronto para mostrarle nuestros cambios y demostrarle nuestro compromiso a la satisfacción de nuestros huéspedes. Saludos cordiales, Marcos Castillo Gerente general Occidental Punta Cana

Estimado Leandro, Agradecemos seus comentários após sua recente visita. Como estamos sempre tentando melhorar, seu feedback é crucial para nosso sucesso futuro. Estamos desapontados ao ler seus comentários sobre o serviço que você recebeu durante a sua estadia conosco. Acima de tudo, porque os seus comentários não refletem o padrão habitual de serviço que nos esforçamos por assegurar aos nossos hóspedes. No entanto, pode ter a certeza que a sua opinião será partilhada com os nossos chefes de departamento para os informar sobre esta situação e agir em conformidade. Obrigado mais uma vez por nos escolher e por sua crítica construtiva, esperamos ter a oportunidade de atendê-lo novamente no futuro e ter a oportunidade de superar suas expectativas. Atenciosamente, Marco Castillo Diretor Geral Occidental Punta Cana

Estimado Vagner, Apreciamos muito o tempo que você gastou analisando sua experiência recente em nosso hotel. No Occidental Punta Cana, sempre nos esforçamos para superar as expectativas de nossos clientes. Seu feedback ajudará nossa equipe a atingir esse objetivo. Obrigado mais uma vez por nos escolher e por sua crítica construtiva, esperamos ter a oportunidade de atendê-lo novamente no futuro e superar suas expectativas. Atenciosamente, Marco Castelo Diretor Geral Occidental Punta Cana

Estimado Bruno, Agradecemos muito o tempo dedicado a revisar nossa recente experiência em nosso hotel, em Occidental Punta Cana, sempre esperamos superar as expectativas de nossos clientes. Seu comentário ajudará nossa equipe a lançar esse objetivo. Muito obrigado pelo incentivo e críticas construtivas, esperamos aproveitar a oportunidade para servir o novo no futuro e superar suas expectativas. Saudações, Marcos Castillo Diretor Geral Occidental Punta Cana

Estimado Ulysses, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios filho cruciales para nuestro éxito futuro. Estamos consternados al ler sus comentarios sobre o servicio that ha recibido durante su estancia con nosotros. Sobre todo, porque sus comentarios não reflejan el estándar habitual de servicio que nos esforzamos en asegurar a nuestros huéspedes. No embargo, puede estar seguro de que sua opinião será compartida con nuestros jefes de departamentos para informarles acerca de esta situação y para que actúen en consecuencia. Gracias una vez más por elegirnos y por sus críticas construtivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar sus expectativas. Saludos cordiales, Marcos Castillo Diretor Geral Occidental Punta Cana

Estimado cliente, Muito obrigado pelo seu comentário maravilhoso, estamos muito felizes que você tenha gostado da sua estadia conosco. Nós esperamos te ver novamente em breve. Atenciosamente, Marcos Castillo Diretor Geral Occidental Punta Cana

Apreciada Elizabeth,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Punta Cana - All Inclusive para su visita a Punta Cana y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que disfrutó de nuestro servicio en el restaurante principal y que la oferta culinaria estuvo a la altura de sus expectativas, así como la limpieza de la habitación y las amenidades que ofrecemos.Aunque el restaurante de la playa no superó la experiencia del principal, nos alegra que haya disfrutado de su visita allí. Nos esforzamos continuamente por proporcionar un servicio excepcional en todas nuestras instalaciones, y sus observaciones son valiosas para nosotros. Le agradecemos su preferencia y nos sentimos honrados por sus palabras sobre la condición de nuestro hotel.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Orestes Almaguer, Director general

Dear Michael, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Charlotte,We appreciate that you took the time to share your experience with us.We regret to hear about the issues you encountered with the television in your room and understand that modern amenities contribute to a comfortable stay. Please rest assured that our standard is to provide functional and up-to-date amenities to all our guests, and we will continue to monitor this closely.We also apologize if the service at our Mexican à la carte restaurant did not meet your expectations. Occidental Punta Cana - All Inclusive prides itself on courteous and professional service, and it is disheartening to learn that we fell short in this instance. Your dining experience is of the utmost importance to us, and we will be addressing your feedback with our staff directly.Regarding the culinary offerings, we constantly strive to deliver a variety of high-quality options to please all palates and we regret if we did not hit the mark for you. We appreciate your praise of the room's cleanliness, the overall tidiness of our hotel, and the comfort of our beds. These are aspects we take great pride in to ensure our guests can rest and enjoy their stay fully. Thank you for acknowledging our efforts in maintaining a high standard of cleanliness and comfort at Occidental Punta Cana - All Inclusive.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimada Patricia,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos profundamente que no haya podido disfrutar de nuestra experiencia culinaria a la carta y que haya encontrado inconvenientes con el tiempo de espera en nuestro restaurante buffet. Asimismo, nos apena saber que la actitud de nuestro personal no reflejó el alto estándar de servicio que nos esforzamos por brindar.Sin embargo, nos complace saber que la limpieza de su habitación fue de su total agrado y que las condiciones del hotel estuvieron a la altura de sus expectativas. En Occidental Punta Cana - All Inclusive, nos enorgullecemos de ofrecer instalaciones y servicios de calidad para garantizar la satisfacción de nuestros huéspedes.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasOrestes Almaguer, Director general

Estimado Luis,Nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en nuestro hotel.Lamentamos profundamente leer que su experiencia no alcanzó las expectativas deseadas, especialmente en lo que respecta a la atención en nuestros restaurantes y la condición de su habitación. Nos esforzamos por ofrecer un servicio de alta calidad, por lo que sus comentarios son especialmente importantes para nosotros.En cuanto a las amenidades de la habitación, nos entristece saber que no estuvieron a la altura de lo que usted esperaba. Quisiéramos destacar que todas nuestras habitaciones están equipadas con mobiliario moderno y comodidades pensadas para el confort de nuestros huéspedes, como se describe en la información de nuestro hotel. Sin embargo, respetamos su sentir y tomamos nota de su apreciación.Nos gustaría reiterar nuestro compromiso con la excelencia y esperamos que nos brinde una nueva oportunidad para demostrar la calidad y el servicio por los que nos caracterizamos.Deseamos de corazón tener la oportunidad de volver a verle de nuevo para recuperar su confianza en nosotros y ofrecerle una mejor experiencia.Reciba un cordial saludo,Orestes Almaguer, Director general

Estimado Johnathan,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Punta Cana - All Inclusive para su visita a Punta Cana y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos llena de orgullo saber que la limpieza de nuestras habitaciones, el estado del hotel, el servicio prestado y los amenities de la habitación cumplieron con sus expectativas y contribuyeron a una experiencia memorable. En Occidental Punta Cana - All Inclusive, nos esforzamos por ofrecer instalaciones excepcionales y un servicio que haga sentir a nuestros huéspedes especiales en cada momento de su visita. Su reconocimiento es una verdadera motivación para continuar trabajando con pasión y dedicación. Nos complace enormemente que haya disfrutado de las comodidades y esperamos tener el honor de darle la bienvenida nuevamente para otra estancia inolvidable en las hermosas playas de la República Dominicana.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Orestes Almaguer, Director general

Dear Holli,We appreciate that you took the time to share your experience with us.We were thrilled to hear that your experience with our room views, cooling amenities, and the comfort of our beds met your satisfaction. It is our delight to provide a serene environment and we're glad these aspects contributed positively to your stay.We regret to hear about your experience with the shower design and apologize for any inconvenience it may have caused. Rest assured, we are always considering ways to enhance our guests' comfort and will take your feedback into account. Additionally, we understand your concerns regarding the buffet service. While we strive to provide exemplary service at all times, we recognize the importance of an enjoyable breakfast experience and have noted your valuable suggestion for a self-service coffee area. We will certainly look into optimizing our buffet service to prevent similar situations in the future.It pleases us to know that our room attendants efficiently maintained the cleanliness of your room. We are also glad to receive your recommendation for the beach restaurant and pleased that the Steakhouse, Las Reses, provided you with the best dinner of your trip. These positive comments are a testament to the dedication of our team to offer a variety of dining options and quality service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

Dear Guest,Thank you for taking the time to review your stay.It delights us to hear that you found our resort to be well-maintained and our staff to be exceptionally courteous. Quality is a cornerstone of the Occidental experience, and your recognition of the abundant food options and readily available drinks is much appreciated.The pool, with its swim-up bar, is indeed a highlight, and we're thrilled it was a source of so much fun for you. Your compliments about the pristine beach align perfectly with our commitment to offering an idyllic beachfront retreat for our guests. We're also pleased that your family felt well cared for during your stay, as we strive to ensure that each guest, regardless of age, enjoys a memorable experience.Your intention to return to Occidental Punta Cana is the highest compliment we could receive, and we thank you for sharing such a positive outlook on your vacation with us.We look forward to welcoming you back on a future occasion.Best wishes,Orestes Almaguer, General Manager

Dear Michelle Delia,Thank you for your positive feedback.We are thrilled to hear that you found our resort to be top tier and enjoyed the variety of activities we offer. Our team takes great pride in providing excellent service, and it is always rewarding to receive such positive feedback from our valued guests. We are also glad that you appreciated our stunning location and facilities, which contribute to making our resort a truly unique destination in the Gulf of Oman.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Alexandra,Thank you for your positive feedback.It is heartwarming to read that our staff, with special mentions to Marilandy, Melida, and Minerva, provided exceptional service, ensuring that your family's experience was nothing short of excellent. Our commitment at Occidental Punta Cana - All Inclusive is to create an environment where guests can enjoy both fun and relaxation, and we are delighted to hear that we succeeded in providing that for you and your family.The attention to detail by our housekeeping team is just one aspect of our dedication to pristine cleanliness and comfort, pivotal in curating the serene atmosphere you so enjoyed. We take pride in offering a family-friendly experience that can be cherished by all ages, and it is truly rewarding to know that your family felt the warmth and care of our resort. Your commendation of the overall experience and the peaceful ambiance you found here is greatly appreciated and reinforces our efforts to maintain the high standards we set for our guest's satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Carlos,Thank you for your review.We regret to hear that some interactions with our team did not meet your expectations. Our staff is trained to provide only the highest level of service, and we apologize if we fell short in this instance.It is rewarding to know that you found our beach beautiful and relaxing, and that the cleanliness of your room and the overall condition of the hotel contributed positively to your stay. We continuously strive to create memorable experiences and are glad that you would consider returning to our tropical paradise.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Dear Cherly,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Dear Paul,Thank you for your review.We are delighted to hear that you enjoyed the array of culinary delights our chefs take pride in preparing. It's wonderful that the beauty of El Cortecito Beach, our inviting pools, and the comfort of our lounge chairs contributed positively to your experience. Moreover, it's gratifying to know that our selection of drinks, the quality of your room, and the attentive service provided by our staff met your expectations, along with the overall amenities available at our resort.We have taken note of your comment regarding the need for more shade from the sun. Rest assured, we constantly strive to provide comfortable and enjoyable spaces for all our guests, and your feedback is invaluable in this pursuit. As we are committed to excellence, we will continue to enhance our facilities and services for experiences that only get better with each visit.We hope to welcome you again in the future. Best regards,Orestes Almaguer, General Manager

Estimado Brian,Gracias por compartir sus comentarios sobre su reciente experiencia de vacaciones entre nosotros, nuestro principal objetivo es asegurarnos de que sigamos brindando experiencias de vacaciones inolvidables a nuestros huéspedes.Nuevamente, le agradecemos por esta maravillosa reseña, ha sido un placer para nosotros leerla y esperamos poder servirle nuevamente pronto.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Avital,We appreciate that you took the time to share your experience with us.We are truly disheartened to learn that your experience with our service did not meet the high standards we strive to uphold. It is regrettable that the disposition of our staff did not reflect the welcoming and dedicated service we aim to provide. We apologize for any inconsistency you encountered with the timing of our housekeeping services and for any oversight regarding the replenishment of towels.Furthermore, we are saddened to hear of your disappointment with the jacuzzi in your room. Please rest assured that we prioritize the cleanliness and functionality of all amenities and will look into this matter with utmost urgency.On a positive note, we are glad that you chose to stay at our beachfront location, and we hope that the beauty of our surroundings and the comprehensive facilities provided some enjoyment during your visit. As we continue to dedicate ourselves to our guests' satisfaction, we take your comments seriously and view them as an opportunity to enhance our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Estimado Sebastian, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Richard, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Peter,Thank you for taking the time to share your feedback.We are truly disheartened to hear about your recent experience at our resort. Our team strives to provide impeccable service and it seems we may have fallen short of our goal during your stay. We regret to hear of the challenges you faced with the restaurant reservations and understand how vital dining options are to the enjoyment of your stay. Our butler service is intended to enhance our guests' experience, and we are sincerely sorry if this was not your impression. We also take pride in our Guest Services and are saddened to learn that you did not feel supported.Please rest assured that we are committed to the satisfaction of our guests and we take all feedback seriously. We hope to have the opportunity to better serve you in the future.Kind regards,Orestes Almaguer, General Manager

Dear Andres, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer / General Manager

Dear Luz,We appreciate that you took the time to share your experience with us.We regret to hear that our restaurant offerings did not meet your expectations. Our array of dining options, including 11 restaurants with a variety of international cuisines, is designed to cater to a wide range of palates and we are continually refining our menus to ensure guest satisfaction.We are also concerned to learn that you felt the service was not equitable without an upgrade. Please rest assured, we strive to deliver excellent service to all our guests, whether they opt for the standard package or choose to indulge in our Royal Level experience. We apologize if this was not your impression and we will certainly look into your comments to ensure our standards are consistently met across all levels of service.Your comments regarding the alcohol menu selection have been noted. While we offer a selection of domestic alcoholic beverages as part of our all-inclusive package, we understand the importance of variety and will review our offerings to enhance our guests' experience.We also recognize the significance of timely and efficient service at our beachside bars. It is imperative that all our guests have easy access to refreshments, and we will consider your feedback as we continue to improve our service delivery.It pleases us to note that our efforts in maintaining room cleanliness, overall hotel condition, and room amenities were met with a neutral response, indicating that these aspects of our service were satisfactory. We take great pride in upholding a high standard of accommodation, and your neutral sentiments affirm our commitment to providing a comfortable and enjoyable stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Dear Christopher, Thank you very much for your kind feedback.We are delighted to hear that the tranquility and cleanliness of our resort contributed to a relaxing stay, and that you were satisfied with the variety and quality of food available. It is always heartening to receive positive feedback on the service provided by our dedicated team, as well as the amenities that we strive to keep impeccable for the enjoyment of our valued guests like yourself.Your kind words are greatly appreciated and serve as encouragement to us all.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Selin,Thank you for your positive feedback.It brings us great joy to learn that you were thoroughly satisfied with the cleanliness of our rooms and the condition of our hotel. Our team is delighted that our service met your expectations and that the amenities provided in your room contributed to a comfortable and enjoyable experience. We pride ourselves on offering a luxurious and memorable stay, and it is rewarding to know we have succeeded in this for you.We look forward to the opportunity to welcome you back and to continue providing you with the exceptional service and experience that you have come to expect from us.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Chère Johanne,Nous souhaitons tout d'abord vous remercier pour votre préférence envers notre hôtel Occidental Punta Cana - All Inclusive pour vos vacances , c'est pour nous toujours un plaisir d'accueillir nos clients les plus loyaux d'année en année.Il nous remplit de joie de lire que la dimension de notre site a contribué à votre bien-être et que vous avez pu apprécier la splendeur de notre plage. Nous sommes également ravis que vous ayez trouvé le service à la hauteur de vos attentes et que notre personnel ait été à la hauteur de notre réputation d'accueil et de convivialité.Votre appréciation de la qualité de notre offre culinaire ainsi que de la propreté de nos chambres réaffirme notre engagement envers l'excellence. Quant à l'état de l'hôtel, nous sommes fiers que vous l'ayez trouvé satisfaisant et nous nous efforçons toujours de maintenir et d'améliorer nos installations pour le plaisir de nos clients.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Orestes Almaguer, General Manager

Dear Hannah, Firstly, we would like to thank you for choosing Occidental Punta Cana for your stay and for sharing your rating, we are delighted to hear that you had a positive experience.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Rachelle, First of all, we would like to thank you for choosing to stay at Occidental Punta Cana - All Inclusive and for recommending us to the Google travel community, this is without doubt the best reward for all of us.Sincerely, the Occidental Punta Cana - All Inclusive team.

Estimado Ralph,Le agradecemos que comparta su opinión sobre Occidental Punta Cana - All Inclusive. Las opiniones de nuestros huéspedes son de suma importancia para garantizar que nuestros estándares de servicio se cumplan en todo momento. Acepte nuestras más sinceras disculpas por cualquier problema que haya causado que su estadía no fuera satisfactoria.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Dear Lillyan,We thank you for sharing your opinion and wonderful rating about your stay at Occidental Punta Cana. It is wonderful to hear that we were able to make your stay special.We do everything we can to ensure that our guests receive wonderful, personalized service, as it is of great importance to us to provide quality service. We really hope to have the opportunity to welcome you again in the future.It was a pleasure to serve.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Elizabeth,We appreciate that you took the time to share your experience with us.We regret to hear that your dining experience fell short of your expectations and that you did not inform us at the time of your concerns so that our team could have taken necessary action immediately to find an adequate solution. Nevertheless, we will address this incident with our chef to continue with our efforts to improve the quality of the dishes offered.We're happy you appreciated your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Orestes Almaguer, General Manager

Dear Shane, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Zaida,Thank you for your positive feedback.We are thrilled to hear that our resort served as an amazing destination for your vacation and that the variety of dining options, including our daily buffet, exceeded your expectations. Our team takes great pride in their work, continually striving for excellence, and it is gratifying to know that their efforts to accommodate and assist our patrons have not gone unnoticed. Your kind words regarding the nightly entertainment bring us immense pleasure, as we aim to create an enjoyable and memorable atmosphere for all of our guests.We look forward to welcoming you back on a future occasion.Best regards,Orestes Almaguer, General Manager

Estimado Abraham, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Orestes Almaguer, General Manager

Dear Andris, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Orestes Almaguer, General Manager

Dear Jean,Thank you for reviewing your stay with us.We regret to hear that the entrance to our resort did not meet your expectations and we appreciate you bringing this aspect to our attention. Our team is committed to providing an exceptional experience from the moment our guests arrive, and we are continuously working on enhancing all areas of our property. It is delightful to learn that the cleanliness of our rooms, the condition of the hotel, and the service provided by our staff met your satisfaction. We take great pride in maintaining our 5-star standards and ensuring that our guests enjoy a comfortable and enjoyable stay with us.We look forward to welcoming you back. Best regards,Orestes Almaguer, General Manager

Estimada Emily, En primer lugar, nos gustaría agradecerle que haya elegido Occidental Punta Cana para su estancia y que haya compartido su valoración, nos alegra saber que haya tenido una experiencia positiva.Saludos cordiales,Orestes AlmaguerGerente generalOccidental Punta Cana

Estimado Juan Manuel,Le damos las gracias por compartir su opinión sobre su estancia en el Occidental Punta Cana - All Inclusive. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Nos llena de orgullo recibir sus comentarios positivos sobre la belleza y las amenidades de nuestro hotel, así como la limpieza y las condiciones de las habitaciones, complementados por la calidad de nuestro servicio y las comodidades disponibles. Es gratificante saber que su estancia fue tan satisfactoria y que pudimos superar sus expectativas en todos los aspectos mencionados.Nuestro equipo se esfuerza diariamente para ofrecer instalaciones y servicios que reflejen nuestros altos estándares, y comentarios como el suyo son una verdadera recompensa a su dedicación.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Orestes Almaguer, General Manager

Dear Luis,We are very grateful for your praise of our staff, whose kindness and friendliness is one of our hotel's greatest strengths, and I undertake to congratulate them all on your behalf for their contribution to your well-being during your stay at our hotel.On the other hand, we are glad that you enjoyed the beauty of our beach area and other areas.Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Joseph,We greatly appreciate the time taken to comment on your recent experience at our hotel, at Occidental Punta Cana we always strive to exceed our clients' expectations. Your feedback will help our team achieve that goal.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana

Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana

Dear Abel,We thank you for sharing your opinion and wonderful rating about your stay at Occidental Punta Cana. It is wonderful to hear that we were able to make your stay special.We do everything we can to ensure that our guests receive wonderful, personalized service, as it is of great importance to us to provide quality service. We really hope to have the opportunity to welcome you again in the future.It was a pleasure to serve.Kind regards,Orestes AlmaguerManaging DirectorOccidental Punta Cana