This property is easily one of the worst hotels in Punta Cana. First the hotel shows pictures and parts of the hotel that do not look anything like the actual thing. Second, the level package that is extra for higher tier drinks is useless because they only have a couple of bars in the hotel in which you can access the drinks you paid for which makes it inconvenient and itās self served in one of those bars which makes it even worst, plus the bars are in the ends of the hotel. Rooms are old and without working AC. The room service takes over 1,5 hours to get to you, no matter if you got a regular package or you are in a VIP suite. The staff has no sense of hospitality, not in the front desk, nor in any of the restaurants. They have roaches in the main buffet, which I saw personally. The staff does not clean the floor after food has fallen, the staff picks food from the same place the guest are eating, they brush their teeth in the guest bathrooms. The hotel club is club isnāt really a club, itās a small area inside the casino, which only plays music for 2 hours. The casino bar is a cash bar even though they advertise it as included in your drinking package, and they also donāt have the higher tier drinks that Level package guests paid for.
In conclusion, I donāt recommend anyone ever going to this hotel. Itās was trash, the management and whoever is in charged of running the hotel should be fired. Waste of money and honestly a scam, with the videos and pictures shown here.
