Resorts em Los Cabos, BCS

"When I booked the room, I was promised an Ocean View Room. When I got to the room, there was a view of a small hotel pool - but no ocean view. I went to the front desk to register my complaint. They said the room was considered an ocean view room. (?!?!?!?!?) They offered to change my room 2 days into my 4 night stay, but at that point we were already unpacked and settled in. They informed me that the room change would also mean our belongings would need to be out of our room by 11am and that...

"We paid $800 to upgrade our room when our daughter decided to come with us. The hotel insisted we pay more once we got there. It was another $200 to add her. They acted like we were inconveniencing them and trying to “pull a fast one.” Basically, no customer service and just wanted to make more money off us. Also, they were ridiculously inflexible. They wouldn’t let us have an uber come get us at the lobby. Instead we had to walk 5 mins to the gate. Our daughter sprained her ankle and they...

"The hotel had my reservation, so easy check in and check out. No billing issues. Multiple pools (the rooftop one is for adults only), hot tubs and beach is 10 steps outside the property. The gym was nice but gets crowded at peak times. Aleta restaurant has long wait times to receive food. The hotel issued new room keys without verifying IDs or any information (big safety concern), the balcony doors don’t lock, and the last night I could hear upstairs guests VERY loudly. "

"Hotel, Restaurantes, Piscinas é tudo excelente mas tem um problema para quem gosta de praia - o mar é perigoso e o hotel não permite que se nade nem tem serviço de praia."

"No es posible que un hotel que cobre tan caro te quiera vender las botellas de agua de servicio en tu habitación. Y no sean capaces ni de Prestarte un carrito para que tú personalmente lleves tus maletas sino que te tienen que mandar con una persona para cobrarte la propina. Todo lo quieren monetizar hasta unas simples botellas de agua."