2/10 - Terrível
Amalia
Viagem com a família, Viagem com família e crianças pequenas
16 de set. de 2025
Pontos negativos: Comodidades e condições e instalações da propriedade
I’ll start it off with caveat emptor. The lobby and exterior is beautiful, & a massive resort. I was told by Expedia, “because I’m a platinum member, that the hotel should do a complimentary upgrade if there is availability.” At checked in it appeared to be a completely empty hotel. There were like five families in this massive property. I asked for same, I was told that it would be $20 per night per room (2 rooms 5 nights =$160). I agreed. The only upgrade was a connecting room. I didn’t even care about that. Both rooms didn’t have AC working, asked to change rooms due to 100% humidity & high heat. They sent out maintenance 3 times to come fix it. Spent 3 hrs in my room with maintenance trying to have it fixed instead of just changing my room. The food is OK but only one restaurant open for dinner & a buffet. I recommend people dine at the buffet, because the restaurants are reservation only, and honestly not worth it. Alcohol, almost non existent. The only beer they served was Tecate LIGHT! In 8oz cups, of which they said they ran out 2 nights in a row. The rooms only have 2 bottles of water, which were not replenished during room service. Bring your water bottle because they don’t have anymore bottles anywhere in the hotel. Water fountains only to refill your cups or pitcher. No ice vending machines on any of the floors. There was no bar of soap in my room. Rust water coming from the sink (I have videos). I’ll never stay here again. Save your money. Don’t stay here.
Amalia
Hospedou-se por 4 diárias em set. de 2025
