2/10 - Terrível
Victor
Viagem com a família
27 de jul. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Beaverfoot Lodge – Honest Review
1. The cabin was not properly cleaned – there was mud all over the floor and cobwebs around the house.
2. Our kids found a used syringe needle in a corner of the house (no photo, unfortunately).
3. At night, mice were running around inside the house looking for food (we have video proof).
4. They advertised a BBQ grill, but it’s not located at your cabin – you need to walk 2–5 minutes to the reception area to use it, depending on which cabin you're staying in.
We experienced a power outage for around 10 minutes during our stay.
Major issue: The water heater broke. We contacted the staff at 8:00 PM and waited until 11:00 PM for someone to show up. After trying for 30 minutes, they couldn’t fix it and just said “sorry” before leaving. That night, all 8 adults and 2 toddlers (under 4 years old) had to take freezing cold showers.
The next day, they offered a $100 compensation and promised to transfer it to our account. After following up for over a month and getting ignored repeatedly, we never received it.
Summary:
Poor cleanliness, safety concerns, unreliable facilities, and extremely unprofessional customer service. The lack of follow-through on promised compensation shows a serious lack of integrity. Would not recommend.
Victor
Hospedou-se por 1 diária em jun. de 2025