4/10 - Insatisfatória
Emilia H.
11 de dez. de 2025
Pontos negativos: Limpeza
Pros: Convenient (but a bit noisy) location, nice building neighbors (also rentals), small/safe building, laundry. VERY well priced and the reason we didn’t complain much during our stay. We were not expecting the Ritz. Cons: A nightmare check in. We arrived very late (with approval) to an uncleaned unit. Another Vrbo was provided later in the evening, but it was very inconvenient. The building is old, which can be fine, except it needs a deep clean & some TLC from the owner. It was not super clean, and I can understand how that happens, if a unit is constantly booked. Housekeeping only has a few hours, which makes it unlikely to clean as thoroughly as might be needed. Back stairs were filthy, a few dead & live cockroaches outside/inside the unit, very old pots, rusty cabinet, etc. We’d asked about the balcony door locking (another review said there was no lock), and were assured that there is one. There isn’t. There was also patio furniture pictured, but there is none. We contacted them about these issues, and were told that it’d be addressed. It was not, and we just let it go. The washing machine was very dirty. The heater made a clanging noise when it turned on/off, so we just left it off at night so it wouldn’t wake us. Customer service was quick/ friendly, but not super reliable, & at some point we stopped reaching out & waited out the remainder of the time. Just got kind of tired of complaining. We had another booking with them that we canceled. 4/10 experience.
Emilia H.
Hospedou-se por 54 diárias em out. de 2025