6/10 - Ok
Viajante verificado
4 de set. de 2025
Pontos positivos: Limpeza
The unit was fine. Location was good. A bit loud (next to a hotel bar), and no parking in the area (suggested garage was at capacity and eventually we parked hourly at the zoo and walked). Unfortunately, the air conditioner was not fully functioning and was not cooling the whole space so we lost use of the bed for 3 nights. Although we checked in on Monday and immediately called the property manager. it took three days for them to reach the owner and to have it replaced. So we suffered for three nights when the weather was a high of 90, 90 and 88 respectively. I asked VRBO to intervene, but they were only able to negotiate 30% off on the three nights (despite how uncomfortable we were, and despite the fact that I paid for a product that they did not fully deliver). Fixing the issue as soon as possible (which was by Thursday afternoon) does not unfortunately make up for three really tough nights. They should have comped the nights or discounted at least by %50. Ultimately it was too complicated to find somewhere else and we just made it work and I was stuck with what VRBO could get them to agree with. This would have been a different review had they handled this differently, but here we are.
Viajante verificado
Hospedou-se por 6 diárias em ago. de 2025