Hotéis Fairmont em Grandes Lagos

"It was very disappointing to discover that breakfast was not included with our room. Last year, breakfast was included, so we booked this hotel again expecting the same. At no point during the reservation process was it clearly stated that breakfast was not included. In addition, when we checked in, we specifically asked the front desk about breakfast. We were told that we did not need a voucher or a wristband, which led us to believe that breakfast was included. We paid a significant amount for...

"O hotel é novo, bem localizado, o quarto é ótimo, a equipe de funcionários educada e prestativa. A estrutura do hotel é muito boa, não tenho do que reclamar. O café da manhã é no último andar com uma bela vista das cataratas. Pontos negativos: checkin muito demorado, após as 16h; o café da manhã não está incluído na diária, pago a parte, além disso é bem fraquinho e bastante caro. Em resumo, hotel excelente sem considerar o café da manhã."

"O hotel é maravilhoso em todos os cenários. Uma vista incrível, café da manhã com muitas variedades e excelência no atendimento, com uma omelete deliciosa preparada pela simpática Edna. Localização perfeita, em frente as Cataratas e na entrada do Cliffon Hill. "

"Very bad hotel. Room was outdated, cleaning is terrible (you could see/feel mold everywhere), bad amenities, restaurant below average. Staff not helpful, seemed like doing a favor. Room smelled bad and I asked for a change and was not listened to. Asked to change the linens and I was simply handed over with new ones to change by myself. Had booked to stay for 4 days, but after first night I changed to another hotel, not possible one additional night there. Location is good, but certainly not...

"A vista é o melhor do hotel. Os quartos são muito bons, o prédio e os quartos são espaçosos. Não tem café da manhã e pouco se usa de serviço do hotel"