We had a great time in the condo, but there were small problems.…We had a great time in the condo, but there were small problems.WW…
4/5
First of all, the view from the condo, the interior and its cleaniness was impeccable. But there were some problems. The first day we arrived, we got to the building a 2:30 pm. I understood the unit wouldnt be ready since the check in was at 3pm so we had lunch nearby. We got back to the building at 4pm and went up to the unit. This is when your associate told us we would have another unit because the one I paid for was in maintenance (why wouldnt you tell me before our arrival) When we finally entered the unit, the cleaning team were not finished and the previous renters were still in the room getting their belongings in their luggages. We had to wait on the couch almost 30 minutes after a long day for them to finish. We had to think of questions to ask your associate to have crucial basic information. I would have appreciated a small book of information on the unit such as the wifi, how to deal with the garbage, where are things located, etc (we had to contact her ourselves for most of the basic information we should have had. First night, we realise there is no bidet, no dining table, no office table, no sauna and no BBQ (those are all in the description). Then we realised that the balcony light does not work. But the worst is when we realised the water stays only hot for about 4 minutes. We contacted your associate for those issues and she said she would come fix it but never did. We recontacted her another time to ask but we abandoned those issues because we are on vacation and we have other things to do, honestly. She offered to fix it again on thursday 24th (our last day) but we refused since we were leaving the next mornjng...she offered to give us something called crazy coco for compensation but she never did. We would have liked to get more information at our arrival. For exemple, we found the wine glasses and a cocktail shaker on the last day hidden in a cupboard near the couch. It was very easy to miss since it is not inside the kitchen. We drank wine from water glasses everynight...again an information pamphlet would be a great idea. Aside from all that we had an amazing time of course, but I want answers on the things that were in the description that were missing (sauna, bidet, dining table, etc) and the last minute change of unit please. Thank you very much.…First of all, the view from the condo, the interior and its cleaniness was impeccable. But there were some problems. The first day we arrived, we got to the building a 2:30 pm. I understood the unit wouldnt be ready since the check in was at 3pm so we had lunch nearby. We got back to the building at 4pm and went up to the unit. This is when your associate told us we would have another unit because the one I paid for was in maintenance (why wouldnt you tell me before our arrival) When we finally entered the unit, the cleaning team were not finished and the previous renters were still in the room getting their belongings in their luggages. We had to wait on the couch almost 30 minutes after a long day for them to finish. We had to think of questions to ask your associate to have crucial basic information. I would have appreciated a small book of information on the unit such as the wifi, how to deal with the garbage, where are things located, etc (we had to contact her ourselves for most of the basic information we should have had. First night, we realise there is no bidet, no dining table, no office table, no sauna and no BBQ (those are all in the description). Then we realised that the balcony light does not work. But the worst is when we realised the water stays only hot for about 4 minutes. We contacted your associate for those issues and she said she would come fix it but never did. We recontacted her another time to ask but we abandoned those issues because we are on vacation and we have other things to do, honestly. She offered to fix it again on thursday 24th (our last day) but we refused since we were leaving the next mornjng...she offered to give us something called crazy coco for compensation but she never did. We would have liked to get more information at our arrival. For exemple, we found the wine glasses and a cocktail shaker on the last day hidden in a cupboard near the couch. It was very easy to miss since it is not inside the kitchen. We drank wine from water glasses everynight...again an information pamphlet would be a great idea. Aside from all that we had an amazing time of course, but I want answers on the things that were in the description that were missing (sauna, bidet, dining table, etc) and the last minute change of unit please. Thank you very much.WW…
Um viajante verificado ficou no Você VAI Adorar A Piscina NO Mais Alto Edifício DA Área !!!
Publicada há 8 meses
