Castelos em Ebbsfleet, ENG

"It's almost impossible to get a good night's sleep at this hotel because of the constant traffic noise. I've stayed here many times over the years, but unfortunately this may be my last visit. During my previous stay, I was allocated a room on the second floor. I asked if I could move to the lower ground floor, where the traffic noise is noticeably reduced, but unfortunately no rooms were available. Well before this visit, I sent several messages requesting a lower ground floor room but...

"Lovely hotel within walking distance of Brandshatch circuit. A big shout out to Sam who decorated the room for my partners birthday. Also thank you to the staff for upgrading us. We had an enjoyable stay and will be returning on our next visit to Brandshatch Circuit."

"Excellent stay great rooms, helpful friendly staff helped with check in and even loaned us a laundry basket to move our charitable donations we are traveling with. They validate parking for the Walnuts shopping center car park."

"Really cosy, quaint room a stone's throw from the station, and surprisingly quiet despite the World Cup going on across the road. Even though I arrived and left outside staff hours, checking in and out was smooth thanks to clear instructions emailed in advance and the good, old-fashioned room keys instead of cards. They even provided a fan to survive the last of the heatwave. Highly recommend!"

"lovely room and helpful staff"

"This was not a good stay. I walked into the bar and it was full of people swearing and shouting. I felt uncomfortable asking for my room booking. The hotel is damaged, carpet worn through, rooms were not clean, damaged furniture, stained pillows and duvet, shower was mouldy, there are signs saying if you eat your own food in the room you are fined and signs saying if you are caught with drugs you are thrown out. I did not feel safe, the back door was left ajar so anyone can walk in. I took many...

"Great staff"

"Staff were very friendly and food was fine. Bedroom in need of an update and stair carpet does not give a good impression at all."

"No elevators. Stayed at a second floor and was not informed Ahead that there were no elevators"

"Too many rules stuck everywhere in the property. The lady that attended to us was impolite over the phone. Properrty difficult to locate. Need for signposts on the roads close to property."