6/10
The home has a ton of character and the amount of space was perfect. The check-in process went well and instructions matched what was shared. The property manager was attentive and kind. My overall rating is because of some of the more inconvenient aspects. There was water pressure issues in the kitchen and multiple bathrooms. Toilet in the top bedroom required manual fixes within the bowl in order to flush. There were no kitchen towels. We were prepared to shop, but some of the purchases were unexpected. We did also have a break in to the property while we were away for the main event of our trip. Three laptops and a camera were stolen. Ary was very attentive and explained that there is an independent service or another person who is in charge of monitoring the security cameras. We asked for the cameras to reviewed for the length of time that we were all gone. Instead we received screen shots of the time we left and the time we came back. The timestamps on the video showed that. I followed up with Ary to see if they can revisit the recording and look at the time in between. We were gone for 8 hours. The bathroom window on the ground floor was disturbed and the back patio door pole was bypassed as well. Ary attempted to get the additional footage with no response from the camera attendant. I waited for my review because I wanted to give time to chase it all down. This incident along with some other internal issues caused us to be uncomfortable to stay. We changed locations.
Angie H.
Hospedou-se por 7 diárias em mai. de 2025