Thank you for sharing your feedback and giving us a rating of 8/10. We're thrilled that your experience was positive. If there are specific areas where we can enhance your stay and make it a perfect 10 next time, please let us know. We look forward to welcoming you again.

Agradecemos imensamente pela sua avaliação perfeita de 10/10! Ficamos muito felizes em saber que a sua experiência foi excelente. Sua satisfação é a nossa prioridade, e estamos ansiosos para recebê-lo novamente para mais momentos incríveis. Se houver algo específico que tenha gostado ou alguma sugestão que queira compartilhar, ficamos à disposição. Obrigado por escolher nosso estabelecimento e por compartilhar seu feedback!

Obrigado pela sua revisão, asseguramos-lhe que trabalharemos em todos os pontos que mencionar. Foi um prazer para nós poder ajudá- lo e esperamos vê-lo novamente nas suas próximas férias. saudações.

Thank you for taking the time to recommend us, we are happy to know that you enjoyed your stay. We hope to see you soon on your next trip to Cancun!

Nos complace saber que disfrutó de sus vacaciones en nuestro resort y queremos darle las gracias por haberse tomado el tiempo de calificarnos. Será un placer darle nuevamente la bienvenida en su próxima visita a Cancún.

Obrigado por tomar o tempo para nos recomendar, estamos felizes em saber que você gostou da sua estadia. Obrigado por nos informar sobre a situação do táxi, vamos acompanhar isso. Esperamos vê-lo em breve em sua próxima viagem para Cancun!

Em primeiro lugar, queremos agradecer-lhe por nos escrever, os seus comentários são muito importantes para nós, estamos a trabalhar para melhorar as experiências dos nossos hóspedes e esforçamo-nos diariamente para assegurar o melhor serviço. Fizemos um relatório detalhado de seus comentários e o enviamos às áreas correspondentes para melhorá-lo. Apreciamos muito seus comentários e obrigado por seus comentários, estamos ansiosos para vê-lo novamente em um futuro próximo!

Thank you very much for recommending us, on behalf of the whole team we appreciate your visit. It was a pleasure having you with us and we hope to see you soon!

Estimado Ian, lamentamos no haber cumplido con sus expectativas en esta ocasión y tomaremos cartas en el asunto para hacer los cambios correspondientes.Valoramos su retroalimentación y esperamos recuperar su confianza en un futuro.Mis mejores deseos para Ud. y su familia,

Dear Álvaro, We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion.Hoping to have the opportunity to welcome you again in the future.

Estimada Maria, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamosverla de nuevo!

Dear Francisco, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes.Hoping to have the opportunity to welcome you again in the future.

Estimado Andres, amentamos no haber cumplido con sus expectativas en esta ocasión.Valoramos su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.Mis mejores deseos para Ud. y su familia,

Estimada Adela, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamosverla de nuevo!

Hi Michael, thank you for choosing us, is amazing to know that you spent a nice days inthe hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Dear Roselyn, thank you for choosing us, is amazing to know that you spent a nice days inthe hotel, enjoying all the ammenities and all the service from the heart that we provideto all our guest. We hope to see you again!

Estimado Carlos, gracias por elegirnos y tomarse un momento para evaluarnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamosverlo de nuevo!

Dear Tiana, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion. With service from the heart!

Dear Tiffany, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes.Hoping to have the opportunity to welcome you again in the future.With service from the heart!

Dear Retsy, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experienceis exceptional.Regarding your comments, we regret not having met your expectations on this occasion.All the best,

Estimada Adriana, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamosverla de nuevo!

Estimado Eduardo, gracias por elegirnos, esperamos que haya disfrutado delas comodidades del hotel y del servicio de corazón que brindamos a nuestros huéspedes, si algo no estuvo a la altura sus expectativas lamentamos los inconvenientes y le agradecemos su comprensión para mejorar ¡Esperamos verlo de nuevo!

Dear Patricia, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

Estimada Gabriela, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamos verla de nuevo!

Dear Samir, have a nice day. I want to say thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Dear Geraldina, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Dear Stacey, we want to express our gratitude for taking the time to leave us your feedback. Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Our highest priority is the safety and satisfaction of our guests and maintenance work in the lobby is essential to continue keeping our facilities in the best conditions. Sorry for the incoveniences. All the best for you.

Dear Miguel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Dear Natalya, thank you for choosing us and take time to review us. We appreciate your comments.Our highest priority is the safety and satisfaction of our guests and maintenance work in the lobby is essential to continue keeping our facilities in the best conditions.We are very sorry that the infinity team did not make you feel comfortable; That should not have happened and we are doing everything we can to ensure that it does not happen again.I am also sorry that the menus of the more than 5 restaurants we have were not enough for you.We constantly strive to make our guests feel cared for, valued and respected, and we regret that we did not live up to this promise during your stay. Please rest assured that we are committed to rectifying any errors and providing you with an exceptional experience in the future.We greatly value your preference and we sincerely hope to have the opportunity to serve you again. We are confident that with the changes we have made since your last visit, we can exceed your expectations and make you feel at home.All the best,

Dear Andreas, thank you for take time to leave your opinion. We sincerely apologize for the inconvenience caused by the pool maintenance during your stay to recover its crystal clear condition. Unfortunately, we cannot control the weather, and when it rains, the pool may suffer some effects. We make every effort to resolve these issues quickly, but it is a process that typically takes 3 to 5 days, especially since our guests use the pool every day. Thank you for your understanding.Best regards,

Hi Dora, we appreciate the time that you have invested on writing an overview of your stay with us. We are so sorry to hear that you did not enjoy your stay with us last week. It sounds like it was a very frustrating experience. I understand you and we will take action on the matter to make the corresponding changes. All the best for you.

Gracias por elegirnos, es maravilloso saber que en general pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamos verla de nuevo!

Hi Saba, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hi Adan, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Receive a sincere apology for making you wait so long. We hope to see you again!

Dear Seok, We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

Dear Mark, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Gratitude for recognizing our efforts. We hope to see you again!

Hi Santos, great! Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hi Wendy, we want to express our gratitude for taking the time to leave us your feedback. Regarding your comments, we regret not having met your expectations on this occasion. Hoping to regain your trust in the future. Warm regards.

Hi Maria, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hello Neuk, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. Receive cordial greetings.

Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. We remind you that we are a family hotel and we are glad that you enjoyed the adults-only pool. Receive cordial greetings.

Estimado Juan, gracias por haberse tomado el tiempo para evaluarnos, esperamos que haya disfrutado de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes ¡Esperamos verlo de nuevo! Saludos cordiales.

We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve.

Dear Diego, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

Hello Robert! Thank you for choosing us and taking the time to leave your evaluation. Is very nice to know that you spent valuable time with your beautiful family.It would be nice to see you again!

Buen día Karla, gracias por tu comentario y por elegirnos para hospedarte en Cancún, esperamos que hayas disfrutado tu estancia. Le compartiré tu reconocimiento a Alfredo. Esperamos verte de nuevo muy pronto. Saludos cordiales.

Michel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!