Lamentamos el inconveniente de los elevadores y trabajaremos en estos puntos que nos menciona para asi poder mejorar.

Im really so sorry for all the inconvenience.We are working so hard to improve in all the details

GrACIAS

Gracias por sus comentarios, nos ayudan a mejorar. Saludos

Gracias por sus comentarios, nos ayudan a mejorar. Saludos

Dear Guest We appreciated your comments in order to improve the service We hope to give us other opportunity in a future.

Hola Marcio, Nos hubiera encantado saber tus puntos para poder mejorar la situación saludos

Gracias por sus comentarios, nos ayudan a identificar los aspectos a mejorar.

Hello Francilene. Thank you for your feedback. Hope see you soon!

Buenas tardes Elayne. Gracias por tus comentarios, nos ayudan para mejorar. Esperamos verte en un futuro y ofrecerte una experiencia mejor. Saludos!

Thank you somuch for your comment.We hope to see you soon.Regards.

We are really sorry that you did not like it, but as it says in the regulations, check-in is from 3 in the afternoon onwards.As for the jacuzzi, it is only for cooling off, so it does not have hot water and the issue of drinks and cleaning, a report has already been sent to the area managers.

Gracias por su calificación Sergio! Es un placer que nos visiten para disfrutar de la hermosa playa y de Cancún! Esperamos verlos pronto!

Gracias por su calificación Unique, es un placer que nos visiten para disfrutar de la hermosa playa y de Cancún! Estamos mejorando los aspectos de habitaciones y servicio para hacer de su estancia un recuerdo inolvidable. Esperamos verlos pronto!

Thank you

Thank you so much! We really appreciate your comments.

Thank you for your comment and rating

Thank you for your comments, the rooms are always checked so that guests do not forget any belongings, since we do not have a shipping system.

We greatly appreciate your comments, which we will take into account.The kitchenette is equipped with the most essential utensils, since we understand that they come for rest, and as for knives, we do not have them for safety.

Thank you for each and every one of your comments, they help us a lot to know where we need to be more careful and what we can improve.

Thank you for letting us know this detail, it has already been reported to the key area to avoid this type of details in the future.Greetings.

We are very sorry for not having been to your complete liking, however we greatly appreciate your rating

Thank you !

Thank you so much for all your comments, we really appreciate each one

Thank you for each and every one of your comments, these reports have already been passed on to both maintenance and the housekeeper, we are very sorry that you had this bad experience, fortunately they have already been corrected.

Muchas gracias por su comentario.Saludos.

Thank you so much for your rating.We appreciate it so much.

Gracias por los comentarios, nos ayudan a identificar en que debemos mejorar.

Gracias por su comentario, esperamos verlo pronto

Thank you so much for your comment.We hope to see you soon..

Thank you for each and every one of your comments. Believe me, we value them a lot.We hope to see you here soon!Greetings

Thank you so much.Kind regards

Thank you for your rating, we will take it into account.Regards.

Thank you for your rating, we will take it into account.Regards.

Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

Gracias por su puntuación.Saludos.

Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

Thank you very much for your score, which always speaks to us continuously.

Thank you for your comments, we will put more care into those small details you mention.

Dear guest, thank your for your comments, it help us to improve, hope see you soon!

Thank you so much for your comment.Kind regards.

We are very sorry for not having been to your liking, believe me, if we had known that she had just had a knee injury and we had the availability, we would have changed her.Both maintenance and housekeepers are already aware of the details mentioned, in order to provide corrective follow-up.Greetings.

We are very sorry for not having been to your liking, but we are already working internally to see the points to work on and take more care of.

I appreciate all your comments, and regarding the issue of the toilet, the report has already been made to the maintenance area, so that they can review what is failing.