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Avaliações de Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

4.5 out of 5
Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive
Blvd. Kukulcan KM. 4.5, Num Ext.: Mz 34, Lt 3-C Seccion C Int SN, Zona Hotelera, Cancun, QROO

Avaliações

8,6

Excelente

Nota 10 - Excelente. 652 de 1052 avaliações" "
Nota 8 - Boa. 194 de 1052 avaliações" "
Nota 6 - Ok. 93 de 1052 avaliações" "
Nota 4 - Insatisfatória. 56 de 1052 avaliações" "
Nota 2 - Terrível. 57 de 1052 avaliações" "

9,6/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Jade

Viagem com a família
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024
Resposta de eConcierge em 9 de jan. de 2024
Hola hola Jade!We regret to know that our resort has not met your expectations. All our guests' evaluations are essential to us. However, it would be much appreciated to know more about your stay and what went wrong, in order to work in our opportunity areas and deliver a better service in future occasions. We hope that you will give us other opportunities to offer you the truly remarkable experience that you deserve! Sincerely,

10/10 - Excelente

Nandor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente experiência ! Tudo muito lindo, realmente primeira linha, comida maravilhosa, moderno e luxuoso. A limpeza e manutenção pecaram em alguns detalhes que não desabona mas faria toda diferença para uma experiência de nivel superior. Como melhoria um cardápio de bebidas e melhor informações da estrutura e atividades do hotel.
Resposta de eConcierge em 17 de jan. de 2023
Hola hola Nandor!Agradecemos por compartilhar um comentário sobre sua recente visita ao Breathless Cancun Soul Resort & Spa. Estamos muito felizes em ler que você gostou da sua estadia, especialmente das nossas instalações.Esteja certo de que compartilhamos suas gentis observações e sugestões para manter nosso compromisso de oferecer experiências verdadeiramente notáveis aos nossos hóspedes. Agradecemos em nome de nossa equipe e Gerência.Esperamos sinceramente poder ter o prazer de ser seus anfitriões novamente em um futuro próximo.Atenciosamente.

2/10 - Terrível

Nicholas

Viagem a dois
Pontos negativos: Serviço e funcionários e comodidades
I couldn’t be more unhappy and disappointed with this resort. Please DO NOT stay here. BEYOND overpriced to begin with, property is modern and clean but all the other aspects are lacking. My vacation was ruined since day 1 with the worst service I ever experienced on a all inclusive. Employees are not engaging at all, they expect a tip to treat you with respect, all times. Countless times I was at the bars and waited over 20 minutes to be served. If you don’t pay extra for their upgrade, you only have access to ONE POOL. For the price is ridiculous, and the only pool available is always packed. Beach space is very small. This was a very very bad experience and I will never be returning or recommending breathless to anyone. Please do your research and go to other properties in the hotel zone with better service and more amenities.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de E-Concierge-Ely em 13 de mai. de 2024
We apologize for the disappointment you experienced during your stay. Providing exceptional service is our top priority, and we regret that we fell short of meeting your expectations. Your feedback is valuable to us, and we will use it to improve our services and ensure a more enjoyable experience for our guests in the future. If you would like to discuss your concerns further, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

4/10 - Insatisfatória

Anthony

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2024
Resposta de E-Concierge-Ely em 13 de mai. de 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. We take all feedback seriously and will use it to improve our services. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to make things right.

10/10 - Excelente

Allen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great! 10/10
Hospedou-se por 4 diárias em jan. de 2024
Resposta de E-Concierge-Ely em 13 de mai. de 2024
Hi Allen! Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 - Insatisfatória

Dave R

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I relied on Expedia. In specifications. But when I went to this hotel the location was excellent. The room is excellent, however. Stingy. In food. As their food is more than specific. Restaurant hours are short. She was starving.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you for sharing your experience, Dave. We apologize for any inconvenience you encountered during your stay. Your feedback regarding the food options and restaurant hours is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your review and hope to have the opportunity to better serve you in the future.

10/10 - Excelente

shamyia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was very nice and clean !!! We will definitely be back!!!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you for your kind words, Shamyia! We're thrilled to hear that you found everything to be nice and clean during your stay. Your satisfaction is our top priority, and we're delighted to know that you plan to return. We look forward to welcoming you back for another wonderful experience!

10/10 - Excelente

Anatoliy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property layout with two roof top pools, dining options with panoramic view.
Hospedou-se por 11 diárias em abr. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Dear Anatoliy, Thank you for your wonderful 5-star rating and for highlighting the property's layout and dining options with panoramic views. We're thrilled to hear that you enjoyed the rooftop pools and the overall experience. Your feedback means a lot to us, and we look forward to welcoming you back for another memorable stay in the future!

8/10 - Boa

Genna

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful
Hospedou-se por 3 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you so much for your positive feedback, Genna! We're thrilled to hear that you found our resort beautiful. We strive to create an unforgettable experience for all our guests, and we're delighted that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 - Ok

Kyle David

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
This is a beautiful property, but the staff has problems working with the paying customer. I arrived on a Wednesday with one additional guest and it was a problem to add them. Then I also added another guest on Saturday and it was problem. They took away an upgrade after they initially bragged about "giving" me one. When I tried to make a dinner reservation, they kept saying there was only me registered to the room afer we had paid $250 per night for the added guests.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de E-COMCIERGE-ELY em 10 de mai. de 2024
Thank you for sharing your feedback, Kyle David. We apologize for any inconvenience you experienced during your stay. It's disheartening to hear about the challenges you faced with adding guests and the issues with the dinner reservation. We strive to provide seamless and exceptional service to all our guests, and we regret if we fell short of your expectations in this regard. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 - Excelente

Erin Michelle

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was amazing. They seem to truly enjoy their jobs and that says a lot about management. The guests and staff love the environment there.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you, Erin Michelle! We're thrilled to hear that you had an amazing experience with our staff. Our team takes great pride in providing exceptional service, and we're delighted that their dedication and enthusiasm made your stay memorable. We appreciate your kind words and look forward to welcoming you back for another wonderful experience!

10/10 - Excelente

Antonio Carlos

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you very much, Antonio Carlos! We truly appreciate your fantastic rating and your kind words about our friendly staff. Providing exceptional service is always our top priority, and we're delighted to hear that our team made your experience memorable. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - Excelente

vaughn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice relaxing resort. Excellent food, staff was amazing!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de E-CONOCIERGE.ELY em 10 de mai. de 2024
Thank you so much, Vaughn! We truly appreciate your outstanding rating and kind words. It means a lot to us to hear that you had a wonderful experience. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 - Terrível

Adam

Hospedou-se por 4 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
We're sorry to hear about your experience, Adam. Please accept our sincere apologies for any inconvenience you may have encountered. Your feedback is valuable to us, and we will use it to improve our services. If there's anything specific you'd like to address or discuss further, please feel free to reach out to us. We hope to have the opportunity to make it right for you in the future.

10/10 - Excelente

Aaron Michael, Philadelphia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great resort , the only down side. Is the DJ plays techno music. Very little to none hip-hop and R&B.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you, Michael, for your fantastic 5-star rating! We're thrilled to hear that you had such a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 - Excelente

Kenneth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was incredibly helpful and kind. Best food we’ve had at an all inclusive resort.
Hospedou-se por 10 diárias em abr. de 2024
Resposta de E-Concierge em 4 de mai. de 2024
We're thrilled to hear that you found our staff helpful and kind, and that you enjoyed the food! Thank you for choosing our resort, and we hope to welcome you back soon for another fantastic experience!

10/10 - Excelente

Janeena

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Went for 5 nights and had a great time. Staff was very nice and friendly. Food and drinks were good- some restaurants at the resort are better than others. The resort was always kept clean! The resort also offers excursions at a discounted rate depending on what you decide to do. As for the area around the resort, there’s stuff to do and places to eat at with it being somewhat walkable. The beach and surrounding area was nice and clean with minimal waves in the water.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 4 de mai. de 2024
hi Janeena!! Thank you for the positive review! We're glad you enjoyed your stay, the friendly staff, good food and drinks, and the clean environment. We hope to welcome you back soon for another great experience!

10/10 - Excelente

Michelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely beautiful hotel and view ..staff was super friendly ..I’ve been a manicurist int the USA for 30 years and Mireya at the spa gave me one the thee best pedicures I have ever gotten I would totally recommend her ..!!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATLESS em 3 de mai. de 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and that Mireya provided you with such exceptional service at the spa. We'll be sure to pass along your compliments to her and the rest of our team. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic experience.

10/10 - Excelente

Linda

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATLESS em 3 de mai. de 2024
¡Gracias por tu calificación perfecta! Nos alegra mucho saber que disfrutaste de tu estancia con nosotros. Esperamos poder recibirte nuevamente en el futuro y seguir brindándote experiencias memorables. ¡Hasta la próxima!/// Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again in the future and continue providing you with memorable experiences. Until next time!

10/10 - Excelente

Jesus

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is fantastic, the staff members are helpful, and the food is to die for. Pools and activities are excellent entertainment for those who want to chill on the premises. However, the drinks are not as good as you think; sometimes you feel you are only drinking club soda and ice and can barely taste the alcohol. On the other hand, sometimes they pour too much alcohol, making it impossible to finish the drink. Other than that, great location spot, I will definitely go back to this place.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the fantastic hotel facilities, helpful staff, and delicious food. It's wonderful to know that you found the pools and activities to be excellent entertainment options. We appreciate your feedback regarding the drinks, and we'll certainly pass it along to our team to ensure that we maintain the perfect balance in our beverage offerings. We're delighted that you had a great overall experience, and we look forward to welcoming you back on your next visit!

10/10 - Excelente

Jamie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

10/10 - Excelente

Juhlia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stat
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.

10/10 - Excelente

Rick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was beautiful, smelled amazing and had great food options. I loved every bit of it. If you can sorry and get the master suite go for it the room was so spacious and beautiful. I loved all the restaurants and the buffet had so many options. The coffee shop was great too. A lot of night action even though the music wasn’t catered to me. Even still we had a great time.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
We're thrilled to hear that you had such a fantastic experience at our beautiful hotel! It's wonderful that you enjoyed the luxurious ambiance, delicious food options, and spacious master suite. We're delighted that you loved our restaurants, buffet, and coffee shop, and that you found plenty of nighttime entertainment to enjoy. Thank you for your kind words, and we hope to welcome you back for another memorable stay soon!

10/10 - Excelente

Olga Miguela

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall experience 👌
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for your feedback! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future. If you have any further comments or suggestions, please feel free to share them with us.

6/10 - Ok

RODERICK

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Enrique with Concierge Services was extremely helpful on our first and final day. Fernanda, Dontal & Angel made our dining experience enjoyable each time It was easy to get around the property and accessible to sights and venues off property.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you so much for recognizing Enrique and our dining team members, Fernanda, Dontal, and Angel! We're thrilled to hear that they contributed to making your stay enjoyable and that you found our property convenient to explore. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to our team. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!

8/10 - Boa

Jennifer, Victorville

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is very clean, beautiful rooms and pools are very nice as well. Food is okay, not the best, but not bad either. Beach area is nice, but again not the best.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our clean and beautiful rooms, as well as our lovely pools. We appreciate your feedback regarding the food and beach area, and we'll certainly take it into consideration as we strive to enhance our offerings. We hope to welcome you back in the future for an even better experience!

10/10 - Excelente

Roy

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property with amenities and 4-5 theme restaurants however rooms are not sound proof and wind makes loud noise making it hard to sleep
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our amenities and theme restaurants. We apologize for any inconvenience caused by the noise disturbance from the wind. We'll definitely look into ways to address this issue to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better experience.

10/10 - Excelente

PEDRO

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel in cancun nice, new and all the technology made the experience even better! The activities are great and very creative. Ideal for friends and couple
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel and that our modern amenities and technology enhanced your experience. We're delighted that you found our activities creative and enjoyable. It was our pleasure to host you, whether you were traveling with friends or as a couple. We hope to welcome you back again soon for another fantastic stay. Until next time!

10/10 - Excelente

Susanna E

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We needed an adults only property. We had a great time and the food was delicious. The vibes were great and lowkey which is what I wanted. Great pool furniture and cabanas were first come first serve. We took the local bus for a dollar to the mall and shops. Would go back.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for choosing our adults-only property for your getaway! We're delighted to hear that you had a great time and enjoyed the delicious food. It's fantastic that you found the vibes to be just right for your preferences, and we're glad you appreciated our pool furniture and cabanas. Exploring the local area by taking the bus sounds like a wonderful experience too! We're thrilled to know that you would consider returning, and we look forward to welcoming you back for another fantastic stay. See you soon!

4/10 - Insatisfatória

Leigha

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
We're sorry to hear that your experience didn't meet your expectations. We take guest feedback very seriously and will use your comments to identify areas for improvement and ensure a more satisfying experience in the future. We appreciate your feedback and hope to have the opportunity to welcome you back again to demonstrate that we can exceed your expectations. Thank you for sharing your experience with us!

10/10 - Excelente

Raymond

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was wonderful The resort was spotless The food was delicious 10/10 experience
Hospedou-se por 6 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience with us. Providing exceptional service, maintaining cleanliness, and offering delicious food are among our top priorities, and it's fantastic to know that we succeeded in meeting your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another 10/10 experience in the future!

10/10 - Excelente

Sandra Bataille

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-BREATHLESS em 3 de mai. de 2024
Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Our goal is always to provide unforgettable experiences to our guests, and it's great to know that we met your expectations. We look forward to welcoming you back in the future to continue creating memorable moments together! Until next time!

10/10 - Excelente

Amy C

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a superb property in Hyatt’s family! We are world travelers and were very impressed with the quality of the property and the restaurants as well the staff! The pools as well as the beach was very well kept.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 25 de abr. de 2024
Thank you so much for your excellent review of our hotel on Expedia! We are delighted to hear that you had a wonderful experience during your stay with us. Your positive feedback means a lot to us and serves as a great source of motivation for our team.We strive to provide exceptional service to all our guests, and it's rewarding to know that we've succeeded in meeting your expectations. We look forward to welcoming you back for another fantastic stay in the future.Once again, thank you for choosing our hotel and for taking the time to share your feedback. It was a pleasure to have you as our guest.

10/10 - Excelente

Rajashekar

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good resort
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 25 de abr. de 2024
Thank you for your kind review of our hotel! We are delighted to hear that you enjoyed your stay and that our services met your expectations. Your support and positive words are greatly appreciated by our entire team.We hope to welcome you back again in the future and provide you with another memorable experience. Please don't hesitate to reach out if you need anything else during your next visit.Thank you again for choosing our hotel and for sharing your experience!

4/10 - Insatisfatória

Nelson

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
MALA ATENCION POR PARTE DEL PERSONAL
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-Concierge-Elizabeth em 24 de abr. de 2024
Hola Nelson!Lamentamos sinceramente escuchar que no recibiste el nivel de atención que esperabas durante tu estadía en nuestro hotel. Nos tomamos muy en serio tus comentarios y nos disculpamos por cualquier inconveniente que hayas experimentado. Estamos investigando este asunto internamente para abordar cualquier problema con nuestro equipo y mejorar nuestros servicios.Valoramos mucho tu opinión y esperamos tener la oportunidad de mostrarte una experiencia más positiva en el futuro.

10/10 - Excelente

Daniel A

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Definitely would come back here
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Concierge_Ely em 23 de abr. de 2024
Hi Daniel!! Thank you for visiting us. It was an honor to have you at our place. Come back soon!

8/10 - Boa

Michelle

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are incredible but the restaurant food could be better overall. Buffet was legit.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E_Concierge_Ely em 23 de abr. de 2024
Hello, thank you for your visit. We're glad to hear that you enjoyed the food. Rest assured, on your next visit, we'll surprise you with our buffet. We hope to see you soon!

10/10 - Excelente

Gladys

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 24 de abr. de 2024
Hi Gladys!We wanted to express our sincere gratitude for awarding us such a high rating on Expedia. We are thrilled to learn that your experience at our hotel was excellent and that we were able to meet your expectations. Your feedback is invaluable to us and motivates us to continue working hard to provide exceptional service to all our guests.

6/10 - Ok

Erdit

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 23 de abr. de 2024
Hello Erdit, thank you for your visit & for your ranking! We hope to see you at home on your next vacay!

6/10 - Ok

Trisha

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Overall it was a nice resort. I was not too disappointed but I wasn’t super impressed. It took WAY to long to check in. We arrived right at 3:00 and had to sit and wait til 4:00. That was bothersome. No idea why other than our room was not ready. We were not kept informed about it at all. Very annoying. Room was nice, no issues. Main pool very nice and relaxing. Rooftop “party pool” was a completely different vibe! But if you like loud music by DJ and little more lively crowd then it’s perfect for you! I didn’t mind it! I like a good pool party but I also like to relax by pool. So I thought having two options was nice! Meals ok, breakfast was the best and the lunch buffet was good too with so many options! Restaurant service was slow, making dinners last way too long. Very slow at the steak and seafood. Was first time going in April. Weather was a lot cooler but sunny and breezy! Never broke a sweat! There is DJ by main pool and bar each night with a different theme if you like to go dance or people watch! The main downfall for me was the beach. Since it is on the north side of the hotel zone you don’t have to shore, the waves, deeper water to get in, more sand. I called it the lagoon, very very shallow with public access for the locals right in front of resort. For this reason I probably will not return since the beach is something that is important to me. Overall it was a good time, nice resort, nice pools!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 23 de abr. de 2024
Hello Trisha, thank you very much for visiting us. Your comments are extremely important to us,& We will take into account every detail you mentioned. Come back soon, We assure you that your experience will change! Best regards!

8/10 - Boa

Kristen

Pontos positivos: Limpeza
Resposta de E-Concierge-Ely em 23 de abr. de 2024
Hi Kristen! Thank you for visiting us. It was an honor to have you at our place. Come back soon!

10/10 - Excelente

Keedaijah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 23 de abr. de 2024
Hi Keedajah! Thank you for visiting us. It was an honor to have you at our place. Come back soon!

6/10 - Ok

Mark

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Thank you for sharing your feedback, Mark. We appreciate your honest review and regret to hear that your experience fell short of expectations. If there are specific areas where we can improve, please feel free to let us know. We strive to provide exceptional experiences for all our guests and hope to have the opportunity to better serve you in the future.

10/10 - Excelente

Armando

Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Dear Armando,Thank you for taking the time to leave us a fantastic 5-star rating! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another amazing visit soon!

10/10 - Excelente

Christina

Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-CONCIERGE-ELY em 10 de mai. de 2024
Hi Christina! Thank you so much for your 5-star rating! We're delighted to hear that you had a fantastic experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back soon!

10/10 - Excelente

Moses

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Concierge-Ely em 23 de abr. de 2024
Hello! Thank you for your visit and your rating! It was a pleasure having you at our place.

10/10 - Excelente

Brian C

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I travel internationally at least 2x a year and this is one of the nicest all inclusive resorts I have been to. Beautiful property excellent amenities friendly staff good food and great alcohol 😃
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-Concerge em 19 de abr. de 2024
Hello! We are delighted to know that we achieved our goal of making all our guests feel at home. We look forward to welcoming you back on your next vacation!

8/10 - Boa

Nateesha

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a small, clean and nice resort. This is not a party resort. It is relaxing. The rooms are beautiful. The hotel is nice and clean. I was not fond of the food. It lacked authentic Mexican cuisine. It also lacked seasoning. Food was made bland I guess to appeal to certain guests. I don’t think I will go back because of this.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de E-Cconcierge em 19 de abr. de 2024
Hello! Thank you for your comment. We are working directly with our chef to address the issue you mentioned. Please come back soon so we can impress you with the improvements.

10/10 - Excelente

Dakotah Skye

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really peaceful and not packed at all. Small resort but very clean and well maintained. Staff is lovely.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de E-Concierge em 20 de abr. de 2024
Hello! We are delighted to know that you had a super relaxing vacation and that we treated you as you deserve: with quality, warmth, and professionalism. We look forward to welcoming you back home on your next vacation!

8/10 - Boa

Diane J

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Did not like the hard press by staff to meet for a breakfst and talk about buying into Hyatt vacations. Too much pressure.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de E-Concierge em 17 de abr. de 2024
Hello, thank you for leaving us your feedback, it's really important to us. We hope you can come back soon, we assure you that your experience will change. Thank you for visiting us.