Castelos em Bournemouth, ENG

"Listed as four star with two rosettes, should be rated maximum of two star. Breakfast was greasy. Lack of ambience. Bathroom stank of cigarette smoke. Cleaners took away the rubbish and changed the towels but did not make the bed. No lounge to sit and relax in. Website mentioned restaurant being refurbed. No sign of this happening. Whole hotel is tired and needs complete overhaul. Bed and pillows uncomfortable. Chairs by window also uncomfortable. Stayed just one night, not two due to the...

"Hotel super charmoso com boa localização, funcionários educados e excelente bar no térreo. Quarto confortável e banheiro super limpo."

"O check-in foi um frustante: chegamos três horas antes do horário marcado e nos informaram que o check-in garantido seria às 16h. Até agora, tudo bem, como manda a política do hotel. O problema foi chegar às 16h e nos informarem que ainda não tínhamos quarto, enquanto outros hóspedes estavam sem problemas. Depois de alguma certa confusão, um quarto ficou pronto imediatamente. Então, acho que isso poderia ter sido evitado, principalmente pois sabiam que já estávamos aguardando o check-in. Outro...

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"Good location"

"Never really write reviews but maybe that goes some way to show how impressed I was. Staff feel as though they care about the place and in a world where customer service in hospitality is struggling it was so refreshing. Will definitely be back next time I have to stay in the area. Food was excellent for the price point."