Lua de Mel em Brasil

O hotel é excelente e muito bem cuidado. O quarto é muito confortável e o atendimento de todos os funcionários é excepcional. O único contra é a ausência de estacionamento. Acredito que isso prejudica a chegada ao hotel, pois não há nem ao menos local para encostar e retirar as malas. Nesse aspecto acredito que há algumas coisas que o hotel possa fazer para tornar a chegada do hóspede mais confortável, como manter um funcionário para ajudar com as malas e orientar sobre onde estacionar, sem que seja necessário chegar até a recepção para isso, já que não é próxima da entrada.

Exelente hotel, sempre ficamos hospedado quando visitamos SP.

Excelente local e atendimento

Dependências externas agradáveis e silenciosas.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

O hotel é excelente e muito bem cuidado. O quarto é muito confortável e o atendimento de todos os funcionários é excepcional. O único contra é a ausência de estacionamento. Acredito que isso prejudica a chegada ao hotel, pois não há nem ao menos local para encostar e retirar as malas. Nesse aspecto acredito que há algumas coisas que o hotel possa fazer para tornar a chegada do hóspede mais confortável, como manter um funcionário para ajudar com as malas e orientar sobre onde estacionar, sem que seja necessário chegar até a recepção para isso, já que não é próxima da entrada.

Exelente hotel, sempre ficamos hospedado quando visitamos SP.

Excelente local e atendimento

O hotel é excelente e muito bem cuidado. O quarto é muito confortável e o atendimento de todos os funcionários é excepcional. O único contra é a ausência de estacionamento. Acredito que isso prejudica a chegada ao hotel, pois não há nem ao menos local para encostar e retirar as malas. Nesse aspecto acredito que há algumas coisas que o hotel possa fazer para tornar a chegada do hóspede mais confortável, como manter um funcionário para ajudar com as malas e orientar sobre onde estacionar, sem que seja necessário chegar até a recepção para isso, já que não é próxima da entrada.

Exelente hotel, sempre ficamos hospedado quando visitamos SP.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Excelente local e atendimento

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Um dos melhores hotéis que já fiquei. Quarto e estrutura maravilhosos O lugar é muito lindo e a localização privilegiada, de frente para as cataratas. Atendimento impecável. Voltarei, com certeza!