Lua de Mel em Brasil

Fizemos reserva pois é informado que o hotel possuía sauna e spa. O problema é que a sauna fica dentro do spa, que por sua vez nao funciona aos domingos. No sábado , o Spa fechado para uma noiva. Infelizmente não conseguimos usufruir... o hotel deveria ser mais claro ao informar quanto ao funcionamento dos serviços e também pensar em deixar horários mais extensos e disponíveis aos finais de semana, pois quem busca hoteis em feriados e finais de semana são com o intuito de relaxar.

Dependências externas agradáveis e silenciosas.

Um dos melhores hotéis que já fiquei. Quarto e estrutura maravilhosos O lugar é muito lindo e a localização privilegiada, de frente para as cataratas. Atendimento impecável. Voltarei, com certeza!

Excelente local e atendimento

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Excelente local e atendimento

Dependências externas agradáveis e silenciosas.

Um dos melhores hotéis que já fiquei. Quarto e estrutura maravilhosos O lugar é muito lindo e a localização privilegiada, de frente para as cataratas. Atendimento impecável. Voltarei, com certeza!

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Dependências externas agradáveis e silenciosas.

Equipe do Hotel é nota 10

Muito bom os serviços oferecidos por esse hotel. Eficiente e eficaz. Obrigadaaaaa!

Excelente local e atendimento

Excelente custo/beneficio