8/10 - Boa
Kristina
Viagem a dois
13 de jun. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
A beautiful property with a nice day spa right in its vicinity and great food options on property. However, staff needs to be better trained. Especially when it comes to how to deal with complaints. Upon check-in we had asked for a late check-out the next day and were willing to pay for it, which was said would be possible, we'd just need to stop by the reception the following morning. The next morning, however, we got the information that it wasn't possible due to the hotel being fully booked. Mind that we asked for a check-out until 2pm - nothing later and there are always late check-ins... Would still have been ok, if the manager wouldn't have given us the feeling that we did something wrong. Also, an airport shuttle requested would have had to be paid cash, even though we later found out, that it would have been a staff member of the hotel providing it. Ended up booking one we knew from the hotel we had stayed upon arrival. Still a nice and convenient option for Windhoek - with room for improvement service wise.