This host cancelled our booking the day before our arrival — on Memorial Day weekend during University of Delaware graduation weekend — and we only found out because we called her.
We had booked more than two months in advance, specifically because we needed two bedrooms for three people traveling to see my niece's graduation. We were planning to stay Thursday through Sunday. When I couldn't find check-in instructions the day before departure, I reached out by message, then called from the road when I hadn't heard back (I missed an email message from that morning). That's when she informed us she had double-booked the weekend and cancelled our reservation. Her only offer was to let us stay Thursday night — leaving us to scramble for last-minute accommodations for Friday and Saturday on one of the busiest weekends of the year.
She was neither helpful nor apologetic. She made no effort to help us find alternative lodging and never suggested we contact VRBO customer service for assistance.
Double-booking is a preventable, basic hosting failure. Syncing calendars across platforms is a standard responsibility — and ignoring it cost three guests a trip they had planned for months.
Additionally, the place was not comfortable. It had some of the worst lighting I've seen in a rental, and lacked nightstands and bedlamps: basic guest comforts.
Do not book with this host.