"We booked this hotel in advance as part of our NC500 tour. We stayed at several hotels during our trip, all of which were enjoyable except this one. In our opinion, the photos used to advertise the property do not accurately reflect its current condition.
My wife and I were extremely disappointed when we arrived. The staff we encountered were friendly and polite, and they were the only positive aspect of our experience.
Our room (Room 25) was accessed via several flights of narrow, winding...
"The room was well appointed and the good and service in the restaurant excellent.
The only feedback I have is the shower over the bath could be difficult for an older person to safely get in and out of and check in times are not always convenient for weary travellers..when we arrived at 3.40pm after travelling from Northumberland and absolutely needing the bathroom, the hosts made us wait 20 minutes before opening the door."
"I booked a room described as a 'Double or twin room with sea view'. In the notes of the booking, I requested twin beds but I was allocated a double room.
The man serving me - older gentleman, white hair - would have struggled to care less. No apology, he just blamed Expedia and gave us a room with no view, which wasn't how we wanted to end our trip.
There are signs everywhere telling guests what all the rules are. The hotel feels like an old people's home rather than a holiday destination. ...
"It is a great view! Easy to park just over the road. Plenty of breakfast items and fruit provided. It was a bit cold when we arrived but once the heating was on we warmed up. Bed comfy, big telly."
"Extremely disappointing stay. I booked for 3 people, but the room was only suitable for 2. The third bed was tiny, rock hard and not fit for proper sleep. I could not let my son sleep on it, so I had to use it myself and eventually ended up on the floor.
After driving over 8 hours, this completely ruined what was meant to be a nice family trip. Even worse, the hotel has not properly responded to my complaint or refund request through Expedia.
Honestly, the fact this place was one of the only...
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