We arrived at 4 PM and the room had not been cleaned. We were asked to return in a half hour. When we returned, the room was still being cleaned. After we moved our belongings in, we noticed that the bed was not level. One of the legs was broken on the frame. The manager wanted us to move into a different room with a smaller bed and not the suite (without changing the price). The housekeeper brought stacks of phone books to prop up the bed. As the evening progressed, we noticed there was no extra toilet paper or tissues. We went to the front desk, but no one was available and no one answered the page. The jacuzzi tub was dirty, as was the sink and around the faucet. The heating was either cold or sweltering. When it came time to go to bed, it was so bad - the mattress was very lumpy, with a leaning towards the middle so much that we kept rolling into each other. The lighting was strange. There were no lamps by the bed. The light switch by the bed turned on lights by the jacuzzi. The light by the door turned on a light by the window and a switch across the room turned on overhead lights. Overall, it was the worst experience I have ever had in a hotel.
