This was the worst hotel experience I have ever had! We booked a king suite with a pullout sofa bed for me, my wheelchair bound husband, and our two children. Staff started ok, but as things continued to be discovered that was wrong with room, the night staff became extremely hostile and insulting. The pullout bed was garbage and unusable - it was all springs just wrapped in the mattress cover. After asking for some kind of padding, we received 3 blankets. We decided to use the king bed comforter to try and help pad the couch bed more, but upon undoing the bedding we discovered a large yellow stain. Called front desk for a replacement and were told they only have one comforter per room - there are no replacements (how do they get washed?!), but they would try to figure something out. The staff member ended up bringing another comforter he took from another room. We said thank you, and I put it down to get my kids in and out of the shower, so an hour goes by before I finally undo the replacement and it has a stain too! Looks like blood or makeup... It's now 11:30 at night and I call the front desk again to let him know about it and to ask for just flat sheets to use for extra warmth. The clerk then goes off on me and accuses me for being the reason that the room and linens are damaged. We ended up leaving at 12:30 am because we didn't feel safe after the accusations or comfortable with the lack of cleanliness. Now we're fighting to get a refund and have pictures of it all.
