2/10 - Terrível
Robert B.
9 de jul. de 2025
Pontos negativos: Limpeza
Undergoing new management
We arrived about 4:30pm since check in was at 4:00pm. The code worked and we entered the room. Cleaning supplies were in the room, but it was not cleaned from the previous stay including trash and linens.I immediately texted the property manager based on the check in information and left assuming that the cleaning person was running behind. About 20 minutes later, a text was received from the contact stating they no longer managed the property and would pass me to the new property manager, whom I immediately reached out to. No response was given until 9:17pm. They admitted to the error and offered to have the space cleaned, but the cleaner lived 30 minutes away and stated it would be more like 10:30pm before it would be cleaned. I decided to cancel. The next day, they refunded their portion of my money. I had to reach out to vrbo for the remainder. In their defense, the property manager tried to make it right, but the lack of a quick response was disappointing. The room looked nice and matched the listing photos.
Robert B.
Hospedou-se por 2 diárias em jun. de 2025