2/10 - Terrível
Jennifer Z.
23 de set. de 2024
Pontos negativos: Limpeza
Cute & cozy home with plumbing issues
Stonewater Lodge is a cute and cozy home conveniently located to downtown Traverse City and Suttons Bay. However, while the home is advertised as a 2-bathroom home with a laundry room, the lower-level bathroom & washing machine are not usable. The sump pump pit overflows & floods the lower level if you use the lower-level bathroom or the washing machine. We contacted the host, Vacasa, as soon as we discovered these issues and were told the issue would be fixed as soon as possible. No one called, texted, or came to the home until the next day. Then nothing until I texted the following afternoon when I was told that the host was working with the homeowner to choose a contractor to fix the problem. Two days go past-no word. The next day the kitchen sick started gurgling and the upstairs toilet water rose to the top of the bowl. I texted Vacasa and was told they had not heard back from the owner; but they apologized for the inconvenience. In addition, the house could have been cleaner. There were stains on the bedspreads. Luckily, we brought our own blankets. And, when I bent down to pick something up off the bedroom floor, I realized that it was absolutely filthy under the bed. Needless to say, we will never stay at this home again nor will we book any other home through Vacasa. I would not recommend staying here unless you only need one bathroom or enjoy plunging toilets and cleaning up floods in other people's homes while on your vacation.
Jennifer Z.
Hospedou-se por 8 diárias em set. de 2024