Hotéis com piscina em Sunderland

"I’ve stayed already 4 times. facilities are great, no denying. when they work… Pool was closed for 3 out of the 4 nights i was staying; when asking when it would reopen I was politely told to go and find it out myself (like staff is not interested to know and inform guests?!), and finally when remaining planet conscious I asked for room service every 2 days (middle of my stay) and they missed that too. dont know what happened this time, but this is how I felt leaving the hotel"

"Excelente acomodações "

"Poor customer service"

"The hotel was very nice only a few things I would say they should tell you when checking in that they have maintenance work going on . Also they leave say if you want your room cleaned you should leave a note on your door by 11pm which is could yet not putting a note on the door they still came in your room and took the key out of the room which I find annoying"

"O hotel possui uma bela infra-estrutura. Porém deixa a desejar na qualidade dos quartos. Móveis antigos, banheiros com aparência de sujos e bem antigos. Para quem vai utilizar as dependências do hotel, vale a pena. Para quem quer conforto no próprio quarto, nao recomendo. Até a televisão parece ter sido uma das primeiras tvs LCDs lançadas (sim LCD e nao led). Para um hotel da rede Mercure o quarto deixa muito a desejar. Nada a reclamar da piscina, spa e outros. Restaurante muito bom também! "

"We received a very warm welcome upon arrival from the reception staff. They were very helpful and friendly Our room was very nice and clean. The shower over the bath could do with upgrading The grounds are beautiful and although it was very busy with two weddings and and abundance of golfers there was plenty of staff to accommodate the demand. I would definitely recommend and stay again"