2/10 - Terrível
Sally E.
13 de jun. de 2024
Pontos negativos: Limpeza
Worst VRBO experience ever
I booked this property in March. Our stay was for May 31/June 1. A few days prior to arrival date I messaged the host with a questio. She promptly responded with the answer. May 31, day of arrival and we arrived in St. Louis and went for lunch and killing time waiting on check in. About 2 hours prior to check in (only after sending a message asking about check in) did I receive a phone call from the host informing me that this property had been double booked. So now, we are in STL, with nowhere to stay. The host was extremely rude and unsympathetic to the situation. She took zero fault for the matter and stated she does not check every booking herself. She relies on an online service to handle it. Our money would be refunded but would take days… she offered no suggestions on what to do or where to go. It was just an “oops, sorry” and she hung up on me.
So I cannot rate my stay based on the property itself but I can sure rate my experience and the unkindliness of this property host.
Sally E.
Hospedou-se por 2 diárias em mai. de 2024