6/10 - Ok
Trish H.
26 de jul. de 2025
Pontos negativos: Limpeza
On arrival on Saturday contacted Vacasa about freezer not opening and two bathrooms having burnt out lightbulbs stated they would send someone out never did and no phone calls at all regarding issues. Finally on late Tuesday I received a call back asking if WE had resolved the issue! Back bathroom toilet was clogged up. (Which was resolved) Some beds did not have pillow cases. The washer had black mold in it and had a horrible stench when you opened it and was unusable! Pool skimmer had the net torn out so was of no use. Had to have the pool cleaned and the water was very cloudy which he shocked and they brought a new skimmer. The refrigerator and freezer for this big of a house and people was no where big enough when a secondary refrigerator could have easily been put in the garage. The stove is an induction that only allows certain pans to be used and the ones that are there are horrible and everything that is cooked sticks. The rug in the living is a tripping hazard for toddlers and was dirty and the rug by the other sofa was filthy. The white sofa upon arrival was filthy and had stains everywhere, took pictures and called and sent photos to Vacasa. It was a nice house and would have been great if maintenance issues were resolved and it was properly cleaned. Mandatory life saving ring was very old and had broken foam and hanging fabric of no use. Also shower curtains in 2nd floor both have mold at the bottom of them and there there was mold on the door where the ac unit
Trish H.
Hospedou-se por 7 diárias em jul. de 2025