2/10 - Terrível
Susan
Viagem a dois
20 de mai. de 2025
Pontos negativos: Limpeza e serviço e funcionários
I would NEVER stay here again. Parking is very inconvenient. Breakfast is nonexistent. However the worst part about this property is that there is NO hotel staff on premises after hours. There is a clerk who lives nearby but no one is actually at the hotel at night. On Sunday of our stay, the fire alarm went off at 8:30am. I exited the property and headed to the office. I found no one there - just a sign saying she had stepped away with a phone number. I called the number for Amber and I obviously woke her up. She mumbled that she would be there soon. Not knowing what else to do I called 911 to report the alarm. Many guests were now outside wandering around confused. The fire department arrived and began checking out the property. Amber arrived about 10 minutes after the fire department in bare feet with no urgency. She told me it was a false alarm. After the fire department left we packed up and went to check out only to find that the office was locked and Amber apparently went back home again leaving the property unattended.
What if this had been a true emergency/fire??
The neglect for safety is unacceptable! How can a resort leave the property's guests unattended?? Why did their fire alarm not alert the fire department?? Unbelievable
Susan
Hospedou-se por 2 diárias em mai. de 2025
