4/10 - Insatisfatória
Robert S.
4 de ago. de 2025
Pontos negativos: Limpeza
Typically, we would not post a negative review, however, because we addressed our concerns before we arrived and they were ignored we felt compelled to document our experience so that others would be aware of the condition of the property.Before we left for our vacation we read the latest reviews. They mentioned how dirty they found it! Proactively, we reached out to John, the PM, and asked him to rectify the issues. He reassured us that the property would be “professionally cleaned” and in good order. Unfortunately, the home was very dirty. The downstairs floor had a layer of dirt that was visible. The carpet in the downstairs was absolutely nasty. There were candy wrappers in various rooms. It didn’t appear that it was vacuumed before our arrival. In one of the beds the sheets had sand in them along with a used bandaid. The upstairs thermostat was not working properly, The grill was in terrible shape. The knobs were stripped, the gas line had a hole in it. There was so much grease in the grill that we had to shut it down and clean because the grease kept catching on fire. Our family was looking forward to our vacation. Our children and grandkids were coming from out of state to share this time with us. It was embarrassing and very disappointing - so much so we left early. It seems the owner, property manager, cleaning crew has lost sight of their responsibility to provide a positive experience for their guests.
Robert S.
Hospedou-se por 9 diárias em jul. de 2025