Thank you for choosing the La Quinta Inn and Suites Santa Rosa for your recent stay. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. I would like to truly apologize that your stay with us was anything less than enjoyable. We hope that you give us another opportunity in the future to provide you with a better impression of our hotel and facilities.

Dear Diane, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Santa Rosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the many hurdles that you encountered while a guest at our property. Please know that we have always charged a nominal fee for both pets and and parking at our property. We recently entered Daylight Savings Time and it looks as though we may not have moved your time forward one hour in your guest room and for that we truly apologize. We tested the water temperature in both the shower and sink and both heat to a very acceptable temperature with excellent pressure. I will be sure to ensure that our bar staff has blue cheese available for our scrumptious made to order wings. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Dear Pedro,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Santa Rosa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were charged 250 for a smoking fee. Please know that you were erroneously charged and we have refunded your credit/debit card in full. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.