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Avaliações de Hyatt Regency Santa Clara

4 out of 5
Hyatt Regency Santa Clara
5101 Great America Pkwy, Santa Clara, CA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 625 de 1002 avaliações" "
Nota 8 - Boa. 221 de 1002 avaliações" "
Nota 6 - Ok. 83 de 1002 avaliações" "
Nota 4 - Insatisfatória. 40 de 1002 avaliações" "
Nota 2 - Terrível. 33 de 1002 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

carlos augusto

Hospedou-se por 1 diária em out. de 2022
Resposta de Hyatt Regency Santa Clara em 12 de out. de 2022
Hello Carlos,Thank you for your response and review of your stay here with us. We hope to continually deliver our guests the best service, which is possible through your contribution. Thank you for choosing us and we look forward to your return!

10/10 - Excelente

Gregory D

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Krista em 27 de abr. de 2024
Hello Gregory D,Thank you so much for your wonderful rating of your stay with us! We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back as our guest again!Warm Regards, Krista

10/10 - Excelente

Shawn

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stay was very good. Room could use some maintenance- cabinet door for refrigerator was Falling of the hinges.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ana em 12 de abr. de 2024
Greetings Shawn,We appreciate your insightful feedback. Thank you for staying with us while in Santa Clara. We're glad you enjoyed your stay. We will take note of your feedback on the cabinet door. If you'd like to discuss this further, please contact us through our Social or Chat platforms. We look forward to welcoming you back soon!

8/10 - Boa

Mark, Seattle

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Lindsey em 7 de abr. de 2024
Dear Mark,Thank you for your rating! We appreciate all guest comments and reviews! We would love to welcome you back as our guest again soon!!Best Wishes,

8/10 - Boa

Siam, Walnut Creek

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
$40 per night for parking is ridiculous
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tania em 6 de abr. de 2024
Hello Siam,Thank you for the feedback and rating. Your feedback and insight regarding parking cost is important to us. I would like to forward those concerns to upper management. We thank you again for your feedback and hope to have the opportunity to welcome you back.Best wishes,Tania

6/10 - Ok

Kristina

Viagem com a família
Pontos negativos: Comodidades
Did not let us have connecting rooms, gave away adjoining rooms to other single room guests even though I confirmed the adjoining rooms the day prior. Was such a hassle for our family with two children.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Lindsey em 8 de mar. de 2024
Hello Kristina,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to prevent this in the future. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards,

10/10 - Excelente

Chanie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Over priced but nice
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 3 de mar. de 2024
Dear Chanie,Thank you for taking the time to review our Hyatt Regency Santa Clara! We're glad to see that you enjoyed your stay with us, and we appreciate your feedback! We hope to welcome you back as our guest again in the future!Warm regards,Jamie

6/10 - Ok

Julia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beds are small and uncomfortable, especially for a family of 3. The food was ok. Service was good, hotel was clean.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Betsy em 29 de fev. de 2024
Hello Julia,Thank you for staying with us and thank you for your feedback. We are happy to know you enjoyed our hotel and you felt the service was good. We do apologize if the bed did not meet expectations. We will be sure to share your comments with our management team. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards,

10/10 - Excelente

JERRY

Pontos positivos: Limpeza e condições e instalações da propriedade
Wonderful Stay.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Laura em 26 de fev. de 2024
Dear Jerry,Thank you so much for you patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to welcome you back to Hyatt Regency Santa Clara in the near future. Best regards,

4/10 - Insatisfatória

Timothy A

Hospedou-se por 1 diária em fev. de 2024
Resposta de Melinda em 22 de mar. de 2024
Dear Timothy,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Santa Clara for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 - Ok

Emma

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
For how expensive this hotel is… you think they’d offer toilet paper that isn’t paper thin. No wash clothes provided in the rooms. The hot tub was broken and the pool was freezing. The rooms were very basic and a little outdated. The staff was friendly …the bar was nice. And the location is great.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 26 de fev. de 2024
Dear Emma,Thank you for taking the time to review our Hyatt Regency Santa Clara. We sincerely apologize for any inconvenience caused by the issues you experienced. Your feedback has been shared with our executive team for immediate investigation. We're pleased to hear that you found our team friendly and enjoyed the location of our hotel. Thank you for staying with us, we hope to welcome you back as our guest for an improved stay experience in the future.Warm regards,Jamie

10/10 - Excelente

Ervin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the rooms with the balcony
Hospedou-se por 1 diária em fev. de 2024
Resposta de Laura em 25 de fev. de 2024
Dear Ervin,Thank you so much for the 5-star rating. We love hearing that you enjoyed spending time relaxing on the balcony and that you had a great stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 - Excelente

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We came here for my wife’s 40th birthday weekend. We stayed in a king room, high floor. Room was amazing. Staff was extremely friendly and helpful. We dined at the Evolution bar and restaurant. Everything from the appetizers to the entrees were great. Staff sang happy birthday to my wife with dessert. Even the chef came out and asked how everything was. Amazing experience. Highly recommend this hotel.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Angela em 19 de fev. de 2024
Hello Jason, We are grateful for your valuable feedback. Thank you for choosing us to celebrate your wife's 40th birthday weekend. It brings us immense pleasure to know that our staff played a significant role in making your stay unforgettable and that you enjoyed our hotel and dining options. We would love to have you back soon, and if there is anything we can do to assist you, please do not hesitate to contact us. Best regards, Angela

10/10 - Excelente

Brodrick

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The incidental fee is what’s crazy…everything else is great
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Veronica em 8 de fev. de 2024
Hello Brodrick!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that everything was great! I am sorry to hear that the incidental fee was crazy and will ensure to pass along your feedback to our executive management team as it does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

8/10 - Boa

Justin

Pontos positivos: Limpeza e serviço e funcionários
Rooms were dated. But overall good experience.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura em 5 de fev. de 2024
Dear Justin, Thank you for taking the time to share your feedback. We are happy to hear that your stay with us was overall a good experience. We value your feedback on the condition of our rooms and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 - Excelente

Melissa

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Laura em 4 de fev. de 2024
Dear Melissa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 - Boa

Denise

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient to Levi Stadium
Hospedou-se por 1 diária em jan. de 2024
Resposta de Candace em 2 de fev. de 2024
Dear Denise,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are glad that the location was convenient and hope to welcome you again at Hyatt Regency Santa Clara.Warm regards,Candace

6/10 - Ok

Vinayender

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Betsy em 1 de fev. de 2024
Dear Vinayender,Thank you for the feedback and rating and thank you for staying with us. We hope to welcome you back as our guest again soon.Warm Regards,

8/10 - Boa

Kaitlin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was a great option for attending the NFC Championship game as the distance to the stadium is hard to beat. However, management was WAY understaffed. The lobby bar had run out of beer by 1pm and the line to check in was out the front door of the hotel.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 31 de jan. de 2024
Dear Kaitlin,Thank you for taking the time to review our Hyatt Regency Santa Clara. We're delighted to hear that our location was convenient for your stay!We appreciate your feedback in regard to our staffing and apologize for any inconvenience caused. We will share this with our team to address this and prevent similar issues in the future.We hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 - Boa

May

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, walking distance to Levi Stadium, very friendly helpful staff.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 31 de jan. de 2024
Dear May,Thank you for your great review of our Hyatt Regency Santa Clara! It was great to hear that you enjoyed your stay with us, and that the convenience of our location, and the service provided by our team helped contribute to an enjoyable stay. We hope to welcome you back as our guest for another great stay in the future!Warm regards,Jamie

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 31 de jan. de 2024
Dear Susan,Thank you for your excellent 10/10 rating of our Hyatt Regency Santa Clara! We're delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again soon!Warm regards,Jamie

10/10 - Excelente

Vanessa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Melinda em 19 de jan. de 2024
Dear Vanessa,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 - Excelente

Matthew

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Resposta de Jamie em 16 de jan. de 2024
Dear Matthew,Thank you for your wonderful 5-star rating for our Hyatt Regency Santa Clara! We're delighted to see that you enjoyed your stay with us, and we hope to welcome you back for another enjoyable stay in the future!

4/10 - Insatisfatória

Andrea

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Terrible nights sleep
Horrible beds! The pillows and mattresses felt like rocks. The furniture was torn up and falling apart. We stayed for the connection to the convention center and it served a purpose but the hotel is in need of some serious attention.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura em 14 de jan. de 2024
Dear Andrea,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on our bedding and furniture condition is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time..Best regards,

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
AWESOME
👍
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamison em 13 de jan. de 2024
Hello Melissa, Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Hyatt Regency Santa Clara!Best regards,Jamison

10/10 - Excelente

Josh

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Candace em 15 de jan. de 2024
Dear Josh,Thanks for taking the time to leave a rating on your recent stay with us! We are glad that you enjoyed your visit and hope to welcome you back again soon at Hyatt Regency Santa Clara!Warm regards,Candace

10/10 - Excelente

Mayra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Candace em 14 de jan. de 2024
Dear Mayra,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Santa Clara!Warm regards,Candace

10/10 - Excelente

Lisa

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will come again.
Very accommodating when I was trying to merge 2 reservations. Super friendly staff. Rooms are clean and comfortable.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Tieysha em 13 de jan. de 2024
Hello Lisa,Thank you for rating as well as your feedback. We are so pleased to know that you enjoyed our friendly staff, and our clean and comfortable rooms. We hope we will have a pleasure of welcoming you back to Hyatt Regency Santa Clara in the future. Best Wishes,

8/10 - Boa

Kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There is a limited number of TV channels available. You are able to link your phone to cast streaming services, but I had a hard time with some of the services. Staff is nice and helpful. Parking is $20 a day for members, otherwise it is $40 a day. Overall, pleasant experience would’ve like cheaper parking since I was only there at night mainly.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Melinda em 10 de jan. de 2024
Dear Kimberly,Thank you for taking the time to review our property. We are so glad to hear our staff was nice and provided helpful service. I apologize you had a hard time with some of the services for streaming and that you found the parking expensive. We will be sure to share your comments with our management team. We hope to welcome you back soon!Warm regards,Melinda

6/10 - Ok

Hannah

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Michaela em 10 de jan. de 2024
Hello Hannah. I want to thank you for your patronage to us at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us and truly appreciate your review. I hope to have you back as our Guest in the future. Reach out if you need anything. We are here for you!

2/10 - Terrível

Alicia

Pontos negativos: Serviço e funcionários
Sold my room due to me checking in past 12 hours of my expected arrival time.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Anisa em 13 de jan. de 2024
Hello Alicia,Thank you for leaving a review. We apologize for the inconvenience if the room was not available during your check in time. We will be sure to share your feedback with our leadership team as they continuously seek to improve our day to day operations and services with the help from our guests' feedback. We hope to see you again soon.Best Regards,

2/10 - Terrível

john

Pontos positivos: Limpeza
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ana em 11 de jan. de 2024
Dear John,Thank you for providing your feedback. We appear to have missed the mark during your visit. If you'd like to talk about it further, please contact us through our Social or Chat platforms. We hope to improve your visit the next time you come.

10/10 - Excelente

ESTHER

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Michaela em 9 de jan. de 2024
Hi Esther.Thank you for being our Guest at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us, and I truly appreciate your review. I look forward to welcoming you back as our Guest in the future. Have an amazing day!

10/10 - Excelente

Manjula

Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamison em 10 de jan. de 2024
Hello Manjula, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Santa Clara!Best regards,Jamison

10/10 - Excelente

Ana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Michaela em 9 de jan. de 2024
Dear Ana,I personally want to thank you for being our Guest at Hyatt Regency Santa Clara. I am happy your time with us was a success and thank you for your time and review. We look forward to welcoming you back at some point in the future. Have a great day!

10/10 - Excelente

Helene

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura em 8 de jan. de 2024
Dear Helene,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to see you again soon. Best regards,

10/10 - Excelente

Regina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent staff - everyone was very friendly
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura em 9 de jan. de 2024
Dear Regina,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 - Excelente

Terrence

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Balcony was good for smoker. Trying to charge 40 dollars a piece for 2 cars and the hotel was empty was 40 dollars away from a room at best western with free breakfast
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Melinda em 3 de jan. de 2024
Dear Terrence,Thank you for taking the time to review our property. We are so glad to hear you enjoyed the balcony. We hope to welcome you back soon!Warm regards,Melinda

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Nice Hotel with few to no ammenties
Nice Hotel with a good view; Hotel was supposed to come with a breakfast buffet but they were not opening it for us due to "low occupancy". Pool and Spa were also closed. Also parking is $40 a night! lower rate for hotel gets offset by insane parking charge
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Melinda em 3 de jan. de 2024
Good afternoon,Thank you for taking the time to review our property. We are so glad to hear you found our hotel nice with a good view. I apologize for the breakfast not being provided and the pool and spa being closed. We will be sure to share your feedback with our management team. We hope to have the opportunity to welcome you back for a better experience!Warm regards,Melinda

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience! Quiet clean and easy to navigate. Pool or hot tub being open would have been nice. But didnt ruin the stay.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Anisa em 13 de jan. de 2024
Hello Kevin,Thank you for leaving a review for your recent visit. We hope you enjoyed your stay and glad to see it was quiet and clean to your liking. We hope to see you again soon.Best,

8/10 - Boa

Laura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Rebecca em 2 de jan. de 2024
Greetings Laura,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

8/10 - Boa

Amir Pasha, Peoria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall ok.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Candace em 1 de jan. de 2024
Dear Amir Pasha,Thank you for taking the time to leave a review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Santa Clara.Warm regards,Candace

10/10 - Excelente

Vivi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Melinda em 29 de dez. de 2023
Dear Vivi,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 - Excelente

Eula

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. Would definitely stay again
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Melinda em 29 de dez. de 2023
Dear Eula,thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us. We hope to welcome you back soon!Warm regards,Melinda

8/10 - Boa

George

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I like the close proximity of the hotel in relation to the stadium. I like the stadium views some of the room options provide. The room service and food and drink options are great. I didn’t like that there is no fan in the bathroom. And I didn’t like that the pool spa and outdoor area was closed for construction still. It was closed last time as well.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Janet em 28 de dez. de 2023
Dear George,Thank you for providing a review on your stay at our Hyatt Regency Santa Clara. We are glad you liked the close proximity to the stadium and the stadium view some of our rooms provide. We are also pleased to hear the room service was great and so was the food and drink options. We appreciate your feedback regarding a bathroom fan and will share this with our management team for consideration. Please accept our sincerest apologies for the pool, spa and outdoor area still being under construction and for any disappointment this may have caused. We hope all construction will be completed soon and you will be able to enjoy all amenities at the hotel on your next stay. Warm regards,

8/10 - Boa

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 31 de jan. de 2024
Dear John,Thank you for taking the time to leave a rating for our Hyatt Regency Santa Clara! It was great to see that you enjoyed your stay with us, and we hope to welcome you back for an even better stay experience in the future!Warm regards,Jamie

6/10 - Ok

Sonia

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Bummed that early check isn’t free anymore. $75 seems a bit steep. Hot water wasn’t working properly which was a bummer as well.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura em 27 de dez. de 2023
Dear Sonia,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on parking fees and hot water is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 - Excelente

Leslie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was friendly and the room was clean. Was about a 10 minute walk to Levi Stadium.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Michaela em 27 de dez. de 2023
Hello Leslie. I want to personally thank you for your patronage to us at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us, and our location made it easy to get to Levi Stadium. I hope to welcome you back as our Guest in the near future. Reach out if you need anything. I am here to help.

10/10 - Excelente

Frank

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our trip to the game and the hotel. Would have been nice to have a hot tub but I understand the remodel. It will be ready for next years visit. This was our first year staying here. We usually stay at Hilton across the street. Will definitely come back again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Michaela em 27 de dez. de 2023
Dear Frank,I want to personally thank you for your patronage to us here at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us and am sorry the hot tub was out of order during your visit. I look forward to that return visit where you get the opportunity to enjoy and relax a bit in it. Reach out if you need anything and again thank you so much for your time and review. We appreciate you!

10/10 - Excelente

Leslie

Pontos positivos: Condições e instalações da propriedade
Everything was convenient
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Jamison em 27 de dez. de 2023
Hello Leslie, Thank you for the perfect rating as well as your review. We are so glad that you enjoyed the convenience of our location and hope you enjoyed the rest of your stay also. We look forward to welcoming you back to Hyatt Regency Santa Clara! Best regards, Jamison