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Avaliações de Sonesta ES Suites Reno

3 out of 5
Sonesta ES Suites Reno
9845 Gateway Dr, Reno, NV

Avaliações

7,6

Boa

Nota 10 - Excelente. 244 de 604 avaliações" "
Nota 8 - Boa. 164 de 604 avaliações" "
Nota 6 - Ok. 80 de 604 avaliações" "
Nota 4 - Insatisfatória. 61 de 604 avaliações" "
Nota 2 - Terrível. 55 de 604 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,2/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Margarito

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Heather Madsen-Stewart em 13 de mai. de 2024
Dear Margarito, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!

8/10 - Boa

Wayne

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Havin a kitchen was the best feature available. The heating and a c were really noisy.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Heather Madsen-Stewart- Front Desk Supervisor em 5 de mai. de 2024
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Heather Madsen-Stewart- Front Desk Supervisor em 27 de abr. de 2024
Dear Andrew, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!

6/10 - Ok

Jay

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Heather Madsen-Stewart- Front Desk Supervisor em 27 de abr. de 2024
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 - Excelente

Jenny

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the room was very clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Front desk supervisor em 26 de mar. de 2024
Dear Jenny, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

2/10 - Terrível

Noe

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property sucked they're plumbing sucked !!!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Front desk supervisor em 11 de mar. de 2024
Dear Noe, Our team values the comfort of all our visitors, and we apologize for any inconvenience caused during your stay. We hope to improve our services and provide a better experience in the future if you decide to choose us again. Thank you for choosing to stay with us.

8/10 - Boa

Misha

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really liked this hotel. It was clean and quiet. There was a nice pet area. The staff was friendly and helpful. The room was large and comfortable. The only issue I had was that they tried to charge me another $130 and then $30 without talking to me and I have no idea what it is for. I had already paid in full when I checked in so it seems like some shady, sneaky tactic to get more money out of me. Or possibly they thought I had another person staying with me but that is not the case. It just really bothers me that they didn't even talk to me about additional charges BEFORE trying to charge me.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Heather Madsen-Stewart- Front Desk Supervisor em 7 de mar. de 2024
Good morning, Misha, I first wanted to apologize for any confusions with the billing. I went ahead and looked into it for you and the 100 was the security deposit which gets released back to you from 3-7 business days from check out. The other 30 was for parking (5.00 per night), which is posted on the front desk at check in. But it shows the 30 never went through. If you have any other concerns, please reach out to us and we will be more than happy to assist you.

10/10 - Excelente

Israel, Los Banos

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great property perfect for a family
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Heather Madsen-Stewart- Front Desk Supervisor em 2 de mar. de 2024
Dear Israel, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

10/10 - Excelente

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My suite was clean, it had everything I needed from utensils to dish washer necessities. It also had shampoo, deodorant and if you ask the office can give you toothbrush and such if you forget. Only thing is its still under construction so nothing fancy for the breakfast items. Onyl muffins, pancakes, yogurt, cereal.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Front desk supervisor em 19 de fev. de 2024
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Axel

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice room, really friendly people.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Front Desk Supervisor em 17 de fev. de 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Axel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

4/10 - Insatisfatória

tao

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
affected by bed bug issue in a 2-night stay
Hotel itself is good, room condition is good, kitchen appliance is very convenient. The main disappointment is it seems to have bed bug issues, both I and my wife were affected. It seems hotel did not do sufficient disinfection of bed bugs regularly.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 12 de fev. de 2024
Dear Tao, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance

10/10 - Excelente

Israel, Los Banos

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was very clean and quit,
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 12 de fev. de 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Israel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - Excelente

Tenaura, sunnyvale

Viagem com a família
Spacious, clean perfect for families
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Management em 12 de fev. de 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Tenaura. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

6/10 - Ok

JOSE H

Viagem com a família
It was ok, cleaning in common areas is not good, no extra towels, no pens or note pad for taking notes
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 12 de fev. de 2024
Thank you for the 6 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

4/10 - Insatisfatória

Anna

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 6 de fev. de 2024
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 - Excelente

Cecilia, Fresno

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Darin em 20 de mar. de 2024
We appreciate you taking time to give us your feedback. Thank you for the 5 out of 5 score. We look forward to seeing you again soon.

8/10 - Boa

Christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room was clean an comfortable. They have a free breakfast which was disappointing. It consisted of a yogurt cup, packaged muffins or pancakes from a pancake machine that have been sitting there several minutes.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 30 de jan. de 2024
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. As far as the pancakes go, you make them yourselves by waving your hand in front. If there were pancakes left up there, then they were from a previous person who did not grab there's or threw it away when they were done. We do apologize for that.

10/10 - Excelente

Sean

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Sean. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 25 de jan. de 2024
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 - Boa

Kristie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Jennifer, GM em 19 de jan. de 2024
Thank you for the 8 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

2/10 - Terrível

Lindsay

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Horrific experience
This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 18 de jan. de 2024
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 - Excelente

Dina

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 18 de jan. de 2024
We really appreciate you taking the time to leave us a review, Dina. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 - Excelente

Krystal, oakdale

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
They implement new policy since march 2023 need to pay parking 5 dollars a night
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Hotel Management em 18 de jan. de 2024
We really appreciate you taking the time to leave us a review, Krystal. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

2/10 - Terrível

Va

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They advertised breakfast but there was no breakfast available.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Hotel Management em 18 de jan. de 2024
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

6/10 - Ok

Laurie

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
The space was nice and the rooms were large but we had the unfortunate experience of not receiving the breakfast as advertised. The breakfast area was under construction and the grab and go breakfast was unsatisfactory. The selection was limited and they always team out of food. L
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 27 de dez. de 2023
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

8/10 - Boa

Danny

Viagem a dois
When we showed up there was a big wet spot on the carpet by the bathroom, one of the usb outlets didn’t have power to it, and the water pressure in the shower was like a light mist. Other than that, the room was big and nice and the bed was very comfortable. The staff was very friendly. I’d definitely stay again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 27 de dez. de 2023
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

4/10 - Insatisfatória

SULTANALI

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Buffet breakfast was advertised, they serve muffins and coffee. It’s a joke in the name of free breakfast. Should not serve breakfast at all
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 27 de dez. de 2023
We do apologize that our restaurant is down for construction. We do have it posted at the front desk and all over the property.

6/10 - Ok

Lynne, Middleton

Viagem a dois
Pontos positivos: Comodidades
TV didn’t work so they sent a maintenance person to fix. They couldn’t so they put us in a different room. Nice certainly, but it was an inconvenience for something they should have known.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 27 de dez. de 2023
We do apologize for the inconvenience. We were not aware of the issue, which is why maintenance was sent to your room to check it out. We also upgraded your room for this inconvenience. Again, we do apologize.

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesom experience
Breakfest great and room was wonderful definitely will stay there again
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Hotel Management em 16 de dez. de 2023
We really appreciate you taking the time to leave us a review, Joshua. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 - Insatisfatória

Lori

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Mediocre
Room had trash from whoever stayed in the room before us left on the side of the bed, there was dirt and debris behind the bedroom door, TV didn’t work the first night and the hide a bed in the couch was cheap and seriously uncomfortable. The breakfast was mediocre. The eggs were powdered eggs and the sausage was boiled or just not good. The pancake maker didn’t work most of the time. The first day we had breakfast, the milk was spoiled. Definitely not worth it in my opinion.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 16 de dez. de 2023
Dear Lori, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

4/10 - Insatisfatória

Arthur

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The sofa was very uncomfortable with sagging cushions from probably broken framing. It was pretty clean. The lighting in the unit was very dark, it needs better lights.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Hotel Management em 7 de dez. de 2023
Dear Arthur, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property was great. Beware however breakfast was limited between Thanksgiving and New Year's. Besides that no complaints.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Hotel Management em 7 de dez. de 2023
Hi John, Your kind words about our property are really appreciated. We do apologize for the limited breakfast, but with the slow season and all, we are limited on help. Hopefully you will give us a second chance in the future so we can make you smile again! Thanks for choosing us!

6/10 - Ok

Viajante verificado

Viagem com a família
I can't open Sofa bed for sleeping. Restrooms wash basin water blocked I fixed it myself. They give me ground floor room but I prefer first floor room. No swiming pool or hot bath open. Less breakfast item. Overall stay ok.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 7 de dez. de 2023
Dear anonymous, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Ground floor rooms are considered first floor and as we have listed, pool and spa are seasonal, so they won't be back open until summer time. Sorry for any inconvenience this may have brought you.

2/10 - Terrível

Michael

Room was a bad shape. Bathroom sink clogged, room curtain broken, carpet was wet, hair in shower and on bathroom floor. I’m
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Darin em 29 de nov. de 2023
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

8/10 - Boa

Margaret

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a handicap suite and had problems with the toilet in the smaller bathroom. Checked in Wednesday night, toilet quit working Thursday morning, was fixed Friday morning ( no maintenance because of the holiday), worked again until Saturday morning before checking out
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Darin em 29 de nov. de 2023
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 - Excelente

Mandie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable and Easy
Travelled for business and had exactly what I needed. A clean comfortable space to rest for the night.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 23 de nov. de 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Ian

Hospedou-se por 8 diárias em nov.. de 2023
Resposta de Hotel Management em 8 de dez. de 2023
We really appreciate you taking the time to leave us a review, Ian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 - Boa

MONCERAT

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
always love this place. this last time though, hallways were a little dingy. as well as the elevator. the vibe felt a little different.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Darin em 15 de nov. de 2023
We appreciate your feedback and we thank you for the 8 out of 10 score. We thank you for bringing these issues to our attention. We look forward to seeing you again soon.

10/10 - Excelente

Florence

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really nice staff, and very clean. I like that there is breakfast included, and it’s a very good breakfast!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 7 de nov. de 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 - Ok

Keyla

Viagem em grupo
Pontos negativos: Comodidades
Convenient dining options around
Hospedou-se por 2 diárias em out. de 2023
Resposta de Darin em 1 de nov. de 2023
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you agaIn in the future.

2/10 - Terrível

Patt

Hospedou-se por 1 diária em out. de 2023
Resposta de Darin em 27 de out. de 2023
We appreciate your feedback. We are very disappointed that you did not enjoy your stay. We strive to make every guest feel welcome and comfortable. We do hope to see you again in the future.

10/10 - Excelente

george, sugar hill

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice place… large rooms with kitchenette and living space. Excellent value. Close to everything.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Darin em 27 de out. de 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Kusha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everyone was so accommodating. The hotel was nice and at a great location.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Darin em 27 de out. de 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Qianqian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good experience but need to pay parking fee.
Resposta de Front Desk Supervisor em 12 de out. de 2023
Thank you we appreciate your feedback and look forward to your next visit

2/10 - Terrível

Diane

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The shower was not working. The towels were thin and had to go to front desk to request more. The phone not working in room and when I fixed it no one would answer it.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Darin em 11 de out. de 2023
We appreciate your feedback and apologize for the issues you had during your stay and thank you for bringing them to our attention. I will forward them to the appropriate departments.

10/10 - Excelente

Janice

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great, clean hotel
Wow! What a nice room for that price. Big, comfortable king bed, large screen tv, kitchen and sitting area. And free breakfast to boot. Sorry I could only stay one night.
Hospedou-se por 1 diária em out. de 2023
Resposta de Darin em 11 de out. de 2023
We appreciate your feedback and the 10 out of 10 score. We look forward to see you again.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Darin em 11 de out. de 2023
We appreciate your feedback. We apologize for not meeting your expectations. We do hope you will visit us again.

8/10 - Boa

Caliphal

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Breakfast choices were pretty good and staff were quick to refill breakfast items. Our hotel room was clean but had a very musty odor that was very difficult to get use to. Also, Expedia’s website stated that check in time for the hotel was at 3pm but when we arrived, staff told us 4pm.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Darin em 11 de out. de 2023
We appreciate your feedback. We apologize for the odor in your room I will inform housekeeping so they may investigate. Thank you for letting us know of this issue.

4/10 - Insatisfatória

Hannah

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We’ve stayed here twice but will definitely not be back. The woman at the front desk is very rude and has no customer service skills. We arrived a few minutes before 4pm check in but she told us the room wasn’t ready. I had to ask when it would be ready and she said probably an hour. The whole brief interaction she made it seem like I was bothering her. Then the last behind me in line checked in and her room was ready. When we pressed on why the room wouldn’t be ready until and hour after check in time and has the front desk lady get the manager they said check in wasn’t till 4pm and at that time it was already after 4pm. When we let them know this was upsetting they said a room would be ready in a few minutes. It was all so shady and weird. The morning of checked out we requested a late check out and of course they said no. I don’t think they want people staying at their hotel or to enjoy their stay. They need more and friendly customer service. I get why they would be unhappy working there but don’t make guests unhappy because you don’t like your job. Other than the horrible customer service the hotel is less than average and seems unsafe. Our room door would not lock unless we slammed it shut which was alarming. In the parking lot there was an entire shattered windshield in a parking spot and also weird people hanging around. Bed is uncomfortable and the air cannot be controlled so the room was so warm. Don’t stay here if you don’t have to.
Resposta de Front Desk Supervisor em 12 de out. de 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 - Excelente

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Hospedou-se por 3 diárias em set. de 2023
Resposta de Darin em 2 de out. de 2023
We appreciate your feedback. Thank you so much for the 10 out of 10 score. We look forward to seeing you again.