It was my birthday weekend & I chose to lodge at the J! Upon arriving, they could not find our reservation, despite me showing the confirmation & reservation # from Expedia! Finally after 40 min our reservation was found, we were put in a room & our view was a construction site, so we requested to change rooms! We later get ready to go downstairs to dine for dinner, as we get off the elevator &
Go towards the restaurant we see that the casino area has a huge amount of water coming in from the ceiling, it had rained & hailed for about an hour. Weāre then told the casino is closed for the night & we could not go to the restaurant! We go into another restaurant inside the hotel in which we hope to have dinner & weāre told to vacate. We did vacate & was pointed towards the direction of a sandwhich cafe for sandwhiches?! So for my birthday, we had to eat sandwhiches, we were not able to enjoy the casino, that was our point for going to Reno & we were stuck in our room, thatās how my birthday celebration went! So upon checkout, we informed the staff person of the above, he took off the āresort feeā, he informed us that the restaurant should have comped us, yet they did not not comp us!! I let him know that I was frustrated & asked if he would work with us, asked for a discount for a future stay, if he do could something besides taking off the resort fee, he became rude! We understand it was all due to nature, but they werenāt apologetic or accommodating at all either!
