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Avaliações de Lifestyle Crown Residence Suites - All Inclusive

3.5 out of 5
Lifestyle Crown Residence Suites - All Inclusive
Playa Cofresi #1, Puerto Plata, Puerto Plata

Avaliações

7,6

Boa

Nota 10 - Excelente. 325 de 857 avaliações" "
Nota 8 - Boa. 237 de 857 avaliações" "
Nota 6 - Ok. 124 de 857 avaliações" "
Nota 4 - Insatisfatória. 65 de 857 avaliações" "
Nota 2 - Terrível. 106 de 857 avaliações" "

8,4/10

Limpeza

8,0/10

Serviço e funcionários

7,4/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Leticia, Rio de janeiro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Foi Maravilhoso!!!!

8/10 - Boa

Francia

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em abr. de 2024

2/10 - Terrível

Dhariana

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The place needs better food and better transportation It’s so inconvenient that you have to be standing in the sun waiting for a shuttle bus. They should run every 5 minutes. The food was horrible at buffet and restaurant. When you are in the room there is no way to obtain a bottle of water. Will not stay there again
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ecommerce em 30 de abr. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 - Terrível

Jason

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Horrible facility. Needs maintenance asap.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ecommerce em 30 de abr. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
During my seven-day stay at the Crown & Residence Suite, I appreciated the warm greetings from the staff who always said "hola" and "Como estas." The room was impeccably clean, and the maids made sure everything was perfect. Although the dining experience had some shortcomings, the overall ambience of the property was exactly what I needed for a relaxing vacation. The exceptional service provided by the staff made my stay even more enjoyable.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Ecommerce em 30 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Elias M

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ecommerce em 30 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Bledar

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was super nice and spacious the staff were very friendly, from bell hop to front desk, room service, food everything was exceptional. The only downside was the member service, to become a member $20 thousand dollars it doesn’t even happen in the USA. Also, no coffee /expresso bar/stand inside the hotel, where you can sit and enjoy a coffee. I would definitely recommend this property again. Really loved it. Five star
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Ecommerce em 26 de abr. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

Nathanael Mateo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy buena
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 - Excelente

Sonia

Pontos positivos: Limpeza e comodidades
So no one was going to tell me there’s peacocks living in the resort ? They were so beautiful and friendly. I had an amazing experience here, the people were kind. The shuttle was very convenient for commute. You can buy a SIM card at the pharmacy in the hotel for $15 usd. I wish they changed up the buffet menu every other day, tho there was a lot of options at the buffet, it becomes boring after like the 3rd day. Room was very modern with a beautiful bathroom. I was afraid it would be outdated as I read in the reviews but completely opposite. I will be coming back here again soon ❤️
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 - Terrível

carlos

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I think i should get some kind of credit.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 - Terrível

josephine

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
We arrived at 4 AM and didn’t get a room until 6AM. My reservation was coming up as canceled and I had to pay for a room for that night. Then had to go back at 9AM to verify if my reservation was working again and to get my money back for the room I had to pay. They blamed Expedia. The food was disgusting. I’ve been back home almost a week and I’m still very sick from their food which I barely ate. The drinks will also make you sick and taste like rubbing alcohol. The staff was kind but the people trying to sell you things from the cigar shop and spa were always lurking and watching you to sell things to you even after you say no thank you. There was no entertainment or music.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

DeShawn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

ANNEUDY

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience exelent resort.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ecommerce em 16 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Roy

first time in DR and staying here makes me want to go back ASAP!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ecommerce em 16 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Angel, New York

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ecommerce em 6 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Glorimar

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ecommerce em 23 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Walter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Ecommerce em 6 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 - Terrível

Jannerys

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
By far the worse resort experience ever. Don’t go there do not recommend it. They treat people without the VIP really bad. Can’t even get an expresso there. Spend a little more money and go to a better normal place.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Ecommerce em 28 de mar. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Having access to numerous locations within the property for food, drinks, annd restrooms was great. The friendliness of the staff, I will always remember. One thing that i believe can be improved in the temperature of the meals at the buffets during breakfast, lunch, and dinner. I found the food to be borderline cold by the time i sat down. Other than that the resort was great.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Ecommerce em 28 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

nano

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ecommerce em 13 de abr. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 - Ok

Rassielle A

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Extremely big, you have to shuttle everywhere, the shuttle system is really good very consistent. Food was amazing a lot of variety. Staff is really nice place is clean well kept the shows were amazing! The place is very kid friendly there’s always activities going on.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ecommerce em 22 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

jannibel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ecommerce em 28 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

Isary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ecommerce em 19 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Delaney Elizabeth

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My friend and I (2 college age girls) stayed here for 6 days/5 nights and had so much fun!! Place was very clean, staff were super friendly. The pools were super nice and had lots activities. The resort is huge so we walked a lot but they do have shuttles, although the walks weren’t more than 15ish minutes. We only ate at the buffets and they were great!! Pool bars were fun! Definitely not a party hot spot, so if you’re looking for that I wouldn’t recommend, but if you’re looking for a relaxing vacation I’d definitely recommend. There weren’t places to sit on the actual beach and a lot of the beach huts were for vacation members or VIP, but we still went down to the beach simply to swim. Great place, would definitely recommend!!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Ecommerce em 11 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Alicia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Comfy. Good beach. Good variet of fiid
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Ecommerce em 7 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 - Insatisfatória

Evelyn, Bronx

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ecommerce em 5 de mar. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

Domingo

Viagem com a família
Cleanliness and profesionalism.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ecommerce em 5 de mar. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 - Terrível

Tadeusz

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Ecommerce em 5 de mar. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 - Boa

Christopher

Pontos positivos: Limpeza e serviço e funcionários
Overall, had a nice time. Staff were excellent.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ecommerce em 26 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 - Ok

MARIA

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Comodidades
Clean
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ecommerce em 26 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 - Ok

Jose

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Place is to old
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 5 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 - Ok

Julia Ann

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Resort was very large & required a shuttle bus to get around. Extreme amount of steps. No place to sit ON beach, just bed huts to lay on. Even though they say there are a lot of restaurants, pools & beaches you’re only allowed at a few of them. The absolute worst part is high pressure sales to buy a membership-ended up being downright rude to make them leave us alone! Staff are absolutely wonderful! Friendly and very helpful. Food is delicious and plentiful.
Hospedou-se por 9 diárias em jan. de 2024
Resposta de Ecommerce em 20 de jan. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 - Boa

chad

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The food is amazing for an all inclusive. The resort is very large and you have to walk or take the shuttle bus around. The beach is ok. The beds by the sea are nice. If you want to eat anything other than buffets make your reservation when you arrive. The staff is great other than the ones trying to sell you time shares or houses. Also if you're not buying one you can't use all of the resort. The rooms were decent but they are remodeling them and should be better soon. All in all decent but not great.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Ecommerce em 17 de jan. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 - Boa

Jose

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ecommerce em 17 de jan. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 - Boa

Johnny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
After reading some reviews I had low expectations of the resort. The experience I had was quite the opposite. Food was great. Staff was great. Our room was comfortable and clean. Only downside for me was navigating the overall resort. It is a huge compound with a decent shuttle bus which did help. I would have preferred to walk had there been better directions throughout the compound.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ecommerce em 16 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

LORISMEL

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

Betzaida

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

Gina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

Sarina

Pontos positivos: Limpeza e serviço e funcionários
La comida sin mucha variedad , no hay wifi gratis solo 1 hora y no tiene room service
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Yokasta

Viagem com a família
Excelentes habitaciones en Presidential Suites, y el mejor buffet lo tiene Casa Blanca en el Tropical.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 - Terrível

laura

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The hotel staff and services overall are very deficient. The hotel had changed our reservation and gave us accomodation in another area of the resort that was way more noisy and common, compared to what we paid for that was more of a private and quiet experience. The experience was not good enough and the hotel staff did not know how to properly resolve the situation. I used to love this resort but after the last stay, I would NOT reccpommended to anybody.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 - Boa

Julio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

Jessica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 - Insatisfatória

ANTHONY, Jamaica

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Just wasnt good this time
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ecommerce em 13 de jan. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 - Excelente

Edward

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Ecommerce em 15 de fev. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 - Boa

louis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Ecommerce em 8 de fev. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 - Excelente

Man sze

Resposta de Ecommerce em 5 de fev. de 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 - Ok

Becky

Viagem em grupo, Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Resposta de Ecommerce em 5 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 - Ok

Ling wai

Viagem com a família
Resposta de Ecommerce em 5 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 - Ok

XinMei

Viagem a dois
Resposta de Ecommerce em 5 de fev. de 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,