Praia Xcacelito

Hotel maravilhoso. Contudo, os atendentes foram bem confusos ao sairmos do hotel. Cobraram taxas em duplicidade. Pagamos no balcão e foi debitado no cartão. Faltou clareza na fatura, que na verdade não foi emitida. No mais, é um hotel muito bacana para descansar e divertir. Nos sentimos super felizes no hotel.

The hotel was beautiful, clean and well maintained.. Unfortunately, the service was just average. Some of the staff at the reception area came across as very pushy and inconsiderate which made us feel uncomfortable. At the restaurants, we also felt rushed while eating. The waiters and waitresses seemed impatient for us to finish our meals rather than allowing us to enjoy our dining experience at a relaxed pace. Overall , the hotel itself was lovely, but the service could be much more welcoming, attentive and respectful of guests time, comfort and dining experience.