4/10 - Insatisfatória
Mariana
Viagem a dois
14 de abr. de 2026
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I'll start off by saying the staff was excellent! No issues there. Anu, Brenda (the new housekeeper), Roxanne, and the day receptionist were all very friendly and helpful.
Unfortunately, the hotel itself is terrible. Our first room had an odor, the bathroom had rust and mold. The AC barely worked. It couldn't keep up with the Texas humidity. The bed was incredibly uncomfortable. I'm not expecting much from a hotel but you could feel the springs through the bedding. The iron had some residue on it and left a stain on my shirt. Luckily I iron on the inside so you couldn't see it outside. We had a 3-night stay so after the first night, I asked if we could switch rooms. After a little back and forth, they showed me 2 other rooms. The first one was very well air conditioned, felt clean, but the tv was broken. You could hear everything but the screen itself did not work. The second room was not cooled down yet but we tested it for 15 minutes and it was fine. Settled on that one because at least the tv worked. So I thought. The remote stopped working after awhile and I couldn't use the manual button because it was also broken from others trying to use it. So it was either leaving it on all the time or turning it off and not being able to turn it back on. Also the shower in that one was cracked. It had some of that "As Seen On TV" tape. Also, the toilet was soooooo loud when you flushed and it would run like 5 mins to barely fill up halfway.
Only warm item for breakfast was waffles.
Mariana
Hospedou-se por 3 diárias em abr. de 2026