The resort itself was very nice — clean, well-maintained, and overall a good experience. However, the valet parking service was a major disappointment and really affected the overall impression of my stay.
It took nearly an hour just to get my vehicle back. When the valet finally brought it around, I watched in disbelief as he drove directly toward one of the black rubber valet poles that are supposed to help guide traffic. Instead of stopping or carefully avoiding it, he rolled down his window and started yelling for help to move it. Despite clearly seeing it was about to rub against my vehicle, no one assisted — everyone seemed too busy — and he continued to drive forward anyway.
I was watching from a distance, trying to get his attention to stop, but he just went straight through, scraping the side of my truck and running over the base with both the front and back tires. Fortunately, my truck is white, so the rubber didn’t leave visible scratches. But if it had been a black vehicle, it could’ve caused noticeable damage.
This level of carelessness is unacceptable, especially after paying a $90 valet fee. The resort deserves credit for its quality, but the valet experience needs serious improvement.
