8/10 - Boa
Kelly M.
5 de jul. de 2025
Pontos positivos: Limpeza
Fabulous location steps from the beach
Overall, the location is excellent and the unit could be perfect with proper upkeep. The pool area was very nice and well maintained. Arrival was confusing but we eventually found our unit. Victor was a great host and responded almost immediately to messages but there did not seem to be anyone on site to actually help with issues. The staff at the desk said they didn’t own the unit and couldn’t help. We didn’t get the bathroom toiletries we were told would be there until day 3 even though we reported it the first day. No glasses to drink out of only mugs. The mattress in the master bedroom needs to be replaced. I sat on it upon arrival and it sunk with loud squeaks. The master bathroom had a foul odor coming from the drains that didn’t go away. There were a few other minor things that should be addressed. If maintenance did a walk through and tested things, they would find them. Lights in frig and over stove were out. Refrigerator had a very loud roaring sound the first 2 days that eventually subsided. I reported it but after knowing that there was really no one on site to come up, we decided to just go on with our fun times in beautiful Aruba and not bother messaging Victor. Lastly, I think there should be a binder in the property to give helpful tips on the unit. The washer/dryer were not like anything we ever used. I think dryer needs maintenance and you have to empty the tank of water. It still didn’t work great. Overall, a solid 4 stars but easily could be a 5!
Kelly M.
Hospedou-se por 5 diárias em jun. de 2025