6/10 - Ok
Krysti M.
1 de jul. de 2025
6/10 - Phoenix West is amazing but this unit could use some TLC
This was my second time staying at Phoenix West and our experience was vastly different this time around vs spring break last year. The unit we were in last year was great, but this particular unit could use some TLC. We had some issues at check in with the unit not being clean. Rafi was quick to reply and sent the cleaning manager out, but she wasnāt able to come until several hours after we checked in. Ultimately we had to have the bedding replaced in one of the bedrooms. There were wrappers and trash behind the bed in another room that we were asked to throw away. The shower curtains were mildewed. While the unit was āsurface level cleanā, it was very apparent the unit hasnāt had a thorough cleaning in some time. Rafi did refund my cleaning fee and replaced the bedding, and he did everything he could to make it right. There were only 2 towels per bathroom provided, which meant we had to wash towels daily, which is fine, but the dryer door would not stay closed so we ended up propping a chair in front to keep it closed so that it would actually dry. Kitchen is bare bonesā¦minimal dishes and cookware etc, which isn't an issue if you go out to eat for most meals. One of the arms on the couch is brokenā¦needs to be replaced. Beds were comfortable enough, and the second ice maker was very nice. We loved the pool, lazy river, access to the beach and overall location of the condos. Would stay again but would be better prepared next time (extra towels, kitchen essentials, etc).
Krysti M.
Hospedou-se por 7 diƔrias em jun. de 2025