Lounge
Verificar disponibilidade

Avaliações de CIVILIAN Hotel

4 out of 5
CIVILIAN Hotel
305 W 48th St, New York, NY

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 999 de 1393 avaliações" "
Nota 8 - Boa. 269 de 1393 avaliações" "
Nota 6 - Ok. 75 de 1393 avaliações" "
Nota 4 - Insatisfatória. 29 de 1393 avaliações" "
Nota 2 - Terrível. 21 de 1393 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

8,6/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Fabiane

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente, mas super pequeno.
O hotel é ótimo, mas o quarto é sempre pequeno. Não tem uma mesinha de apoio ou cadeiras para apoio. Ah e no banheiro o box é de vidro, mas só metade e molha o banheiro. Fora isso: hotel mega novo, piso de madeira, fácil localização, de 1 a 2 quadras do metrô. Na mesma rua da loja da M&Ms. O bar do hotel é ótimo tb!
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de The Civilian Hotel em 13 de nov. de 2023
Thank you for taking the time to send us your feedback, Fabiane.We are so happy that you enjoyed your stay with us, although it was regrettable that we didn't meet your expectations with the room. Your appreciation means a lot to the team, and we will certainly continue to further positive stay experiences.We hope you will stay with us again on your next trip to New York.

10/10 - Excelente

Shanini, Rio de Janeiro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Banheiro ótimo, cama boa. Localização boa. Hotel perto do bombeiro, o que dificulta o silêncio e quarto pequeno para quem tem malas grandes.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Riel em 29 de out. de 2023
Hi Shanini,Greetings! Thank you for your great review! We appreciate your time giving us your feedback.Again, thank you for choosing Civilian and we hope to see you back here soon!Regards,Civilian

10/10 - Excelente

raquel irene

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em out. de 2023
Resposta de Riel em 27 de out. de 2023
Hi Raquel,Greetings! Thank you for your great review! We are looking forward to welcoming you back!Regards,Civilian

10/10 - Excelente

PAULA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de CIVILIAN TEAM em 6 de mai. de 2023
Thank you for your feedback. We look forward to hosting you again soon!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 11 diárias em out. de 2022
Resposta de Best, Civilian NYC Team em 26 de out. de 2022
Thank you for your feedback. We look forward to hosting you again soon!

8/10 - Boa

BARBARA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Best, Civilian NYC Team em 7 de set. de 2022
Thank you for your feddback. We hope to host you again soon!

10/10 - Excelente

Lais

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel
Excelente hotel e uma ótima localização! Apesar do quarto pequeno como é de se esperar em Nova Iorque é muito confortável e tem uma vista incrível da cidade. Hotel tem estação de água o que é ótimo. Funcionários muito simpáticos e educados.
Hospedou-se por 8 diárias em ago. de 2022
Resposta de Civilian Team em 1 de set. de 2022
Thank you for your feedback. We look forward to hosting you again.

10/10 - Excelente

Juliana

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Magnífico
Magnífico! Eu amei desde que o momento em que cheguei. Toda a equipe extremamente cordial e a decoração do hotel é muito charmosa! Fiquei encantada com os detalhes nos corredores e no quarto. O quarto não é muito grande, mas como eu estava sozinha foi perfeito. A vista para a cidade diretamente da cama é maravilhosa! A localização é ótima. Voltarei maus vezes com certeza
Hospedou-se por 4 diárias em mar. de 2022
Resposta de Megan Sayther - Assistant Front Office Manager em 30 de mar. de 2022
Thank you for the wonderful feedback! We look forward to welcoming you again soon.

10/10 - Excelente

Marcio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo
Ótima opção, excelente localização, hotel muito novo e staff extremamente cordial e educados.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de EM em 3 de jan. de 2022
Estamos felizes por você ter se divertido e mal podemos esperar para recebê-lo novamente em nosso hotel.

10/10 - Excelente

Vincent

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was perfect
Hospedou-se por 2 diárias em abr. de 2024

6/10 - Ok

Martin James

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024

10/10 - Excelente

Josh

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved my stay with CIVILIAN.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Riel em 22 de abr. de 2024
Hi Josh,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Mario

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent, great service!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Riel em 21 de abr. de 2024
Hi Mario,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Sarah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved our stay here. The room was quite cozy but there were a lot of options to work with the small space! The view from our room was lovely as well. We also enjoyed the location, it’s close by to the subway and Times Square, but tucked away enough that it wasn’t loud in the evening. The only thing that could be changed is to add a shower curtain or glass window for the shower, as it is quite difficult for water not to get everywhere (even when you’re careful)! The good news was the ventilation system dries it up quite quickly, and it wasn’t an issue to ask for more towels from the front desk when we needed them. We really enjoyed our time here and we look forward to coming back!! :)
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Riel em 20 de abr. de 2024
Hi Sarah,Greetings! Thank you so much for your detailed feedback! Your insights are incredibly valuable, and we appreciate the time and effort you put into providing such thoughtful comments.We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

RAFFAELE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is great, close to everything, facilities are clean, staff super-friendly and professional. Definetely a good value for money. Highly recomended ⭐️⭐️⭐️⭐️⭐️
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Riel em 20 de abr. de 2024
Hi Raffaele,Greetings! Thank you so much for your detailed feedback! Your insights are incredibly valuable, and we appreciate the time and effort you put into providing such thoughtful comments. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much.We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Stacey, Seattle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel that is a short walk from Times Square. If you are in NYC to see shows, this is the perfect location. If you don't like crowds, might not be for you. But the hotel and its staff are excellent. Nice rooms, very polite and helpful staff. Cocktail room has a happy hour and later a jazz band that is also excellent. Never got to the rooftop bar as the weather was not great.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Riel em 17 de abr. de 2024
Hi Stacey,Greetings! Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had such a great experience during your stay with us.It's fantastic to know that our convenient location near Times Square was perfect for your NYC adventure. We're also delighted that you found our staff to be excellent, and we're so glad that you enjoyed the nice rooms and the happy hour in our cocktail room. Our jazz band is indeed a highlight, and we're thrilled that you got to experience their excellent performance.While we're sorry to hear that the weather prevented you from visiting our Starchild Rooftop Bar & Lounge, we hope that you'll have the opportunity to check it out during your next visit! Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future!Regards,Civilian

10/10 - Excelente

Layna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a nice clean hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Riel em 15 de abr. de 2024
Hi Layna,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Letitia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Absolutely loved this hotel. My daughter and I stayed 3 nights in a cosy twin and it was perfect for us. Great style, great staff, great music playing in the public areas and the rooms were always beautifully made up on our return each day. Convenient location. Carnegie Diner on 8th an easy walk for a morning coffee too. Would definitely book again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Riel em 15 de abr. de 2024
Hi Letitia,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

8/10 - Boa

Daniel

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Civilian is fine, extremely small rooms but that’s to be expected sometimes in NY. Thankfully the reception is staffed otherwise the checkin kiosks are not great and offer you everything except what you want to do. The breakfast buffet may be the worst $30 per person spread I’ve ever witnessed. An unwelcoming silent staff person standing in front of an empty counter that makes the Holiday Inn free breakfast look like fine dining. A waste of money and a horrible way to start your day. House cleaning is interesting, I don’t mind paying $15 more for cleaning when needed but the basic service they offer for free essentially consists of someone walking past the room without entering. At least as far as I could tell, I saw them in the hallway but no cleaning was done. I assume I was supposed to call even for the basic service which doesn’t include making the bed. Strange. I’d recommend downloading the app and using that to manage your stay, that’s The Civilians idea of customer service, but a bot was probably better than what I received. Thankfully the front desk people were very nice, but if you want traditional hotel services this ain’t the place.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Riel em 13 de abr. de 2024
Hi Daniel,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed especially with the breakfast and housekeeping.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

8/10 - Boa

Tiara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall, nice property! Stayed for 4 nights and it was so easy and quick to get to Times Square. Only thing was room service never came to clean our room during our stay. Other than that we enjoyed ourselves and will definitely be coming back.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Riel em 9 de abr. de 2024
Hi Tiara,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Jonathan

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel and its rooftop bar were both very nice. Conveniently located just blocks from a lot of the Broadway theaters and a plethora of other attractions in Manhattan. The staff were all courteous and helpful (turned us onto a nice, relatively out of the way place for some good pizza). The one somewhat annoying complaint was the shower design; due to the lack of a door, or even a complete wall, a not insubstantial amount of water ended up spraying out into the rest of the bathroom.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Riel em 8 de abr. de 2024
Hi Jonathan,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience with the shower, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Danielle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Friendly staff. Stunning view from room. Comfortable bed. Smart tv for streaming. Cozy room too small if 2 people over multiple nights. Would suggest upgrading.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Riel em 8 de abr. de 2024
Hi Danielle,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Eugene, Chicago

Viagem com a família
Pontos positivos: Comodidades
Great
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Riel em 8 de abr. de 2024
Hi Eugene,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Julie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Civilian Hotel is a gem in the heart of NYC! Rooms are beautiful and functional and staff was always welcoming and helpful. We had great night sleeps, quiet with very little noise. Complimentary morning coffee was a nice touch. Highly recommend!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Riel em 6 de abr. de 2024
Hi Julie,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Matthew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our room was small but stylish, well laid-out and comfortable. with incredible views. The location was perfect - a half-block from all the hustle and bustle, with easy access to Times Square and within walking distance to Rockefeller Center and Central Park. The staff was friendly and helpful. Highly recommend and hope to be back soon!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Best, Civilian Team em 28 de mar. de 2024
Thank you for staying with us. We are happy you enjoyed your stay and look forward to hosting you again soon!

10/10 - Excelente

Tara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Riel em 23 de mar. de 2024
Hi Tara,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Nic

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great little gem located in a perfect location! The staff was incredibly attentive and friendly. Although the room is small, it was lovely. Will absolutely come back!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Riel em 23 de mar. de 2024
Hi Nic,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our staff is very heartwarming and we appreciate it very much.We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Gabriel, Mobile

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and friendly staff.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Riel em 23 de mar. de 2024
Hi Gabriel,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Jaysin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great affordable spot very near times square. Excellent bars/restaurants on site. Rooms are small but its NYC
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Riel em 20 de mar. de 2024
Hi Jaysin,Greetings! Thank you for staying with us and for taking the time to share your feedback. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything perfect - thank you!
Hospedou-se por 1 diária em mar. de 2024
Resposta de CIVILIAN Hotel Team em 19 de mar. de 2024
On behalf of the entire CIVILIAN Team, we appreciate your feedback!

10/10 - Excelente

Thomas, Waban

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de CIVILIAN Hotel Team em 19 de mar. de 2024
On behalf of the entire CIVILIAN Team, we appreciate your feedback!

8/10 - Boa

Anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Great location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Best, Civilian Team em 17 de mar. de 2024
Thank you for your feedback. We look forward to hosting you again soon!

10/10 - Excelente

Joshua

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a wonderful day, and a very comfortable experience
Hospedou-se por 2 diárias em mar. de 2024
Resposta de CIVILIAN Hotel Team em 15 de mar. de 2024
Thank you so much for your feedback! We look forward to your return!

8/10 - Boa

Neal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good for NYC, but noisy and the thermostat didn't work
Hospedou-se por 1 diária em mar. de 2024
Resposta de Riel em 14 de mar. de 2024
Hi Neal,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services.We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Yann

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Accueil et personnel parfait
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Riel em 11 de mar. de 2024
Hi Yann,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Sheri

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Best, Civilian Team em 28 de mar. de 2024
Thank you for staying with us. We look forward to hosting you again soon!

2/10 - Terrível

Ben

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Quirky city hotel in a great location. BUT BEWARE - There is a night club / bar on floor 27, we stayed on floor 19 and base thumped through our room so loudly it was impossible to sleep. The hotel declined to do anything about this so we were kept up until 2am till the nightclub closed. This happens every Fri/Sat so beware, they said the first night was a one off event and the bar would close at Midnight the next day, it did not and we were again kept up till 2am. This was not ideal on a day we were leaving early for the airport. In the end they refunded a day of our stay, however there was no apology and the attitude was just well the bar does what it does and the hotel guests should just live with it. Funnily enough the event at the bar was invitation only so hotel guests wouldnt be welcome to attend only to have their sleep disrupted. One lift was closed off for the nightclub guests with a thug of a bouncer questioning everyone! If your happy to be out and about every day till 2am hotel is fine, if not then stay elsewhere.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Riel em 5 de mar. de 2024
Hi Ben,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We hope that you can give us another chance and visit us again. We are looking forward to welcoming you. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Eliza, Rosenberg

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Riel em 4 de mar. de 2024
Hi Eliza,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

melanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was AMAZING! So friendly and helpful. Cute small and cozy, worth it for the convenience of not having to drive at all and how great the staff was.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Riel em 4 de mar. de 2024
Hi Melanie,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Ella

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Riel em 4 de mar. de 2024
Hi Ella,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Riel em 29 de fev. de 2024
Hi Susan,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

6/10 - Ok

Sara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location was great. The staff very friendly. The jazz at the bar was fabulous. The decor was very cool. Our two complaints which made our review a 3 star: We were on the 24th floor. On the 27th floor is the roof top bar - basically a night club. The music was VERY loud until 2 in the morning which we could feel three floors down. Other guests commented they went up to check out the club and couldn't hear themselves think let alone talk. I am not sure why the music has to be that loud. I can't imagine what it was like for the floor just beneath the club if we could feel it three stories down! And second complaint: there is an automatic light in a cubby under the bed which is supposed to be motion sensitive. However, it kept going on all night even without motion. Eventually we stuffed the cubby with pillows so it wouldn't wake us up. If you book a room on one of the lower floors I would say it is a cool hotel with great staff. If you are anywhere near the top floors beware....And cover up that light!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Riel em 27 de fev. de 2024
Hi Sara,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town.We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Vanessa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walking distance to Time Square and Broadway shows. Excellent staff service and attention to detail. The hotel will message you before checking in to get arrival time to ease the check in process through their app. They message you daily with on site events for entertainment. Check out was quick and easy. I left an item behind and they sent me a message asking if I would like it shipped to me. I have not received service this detailed from most 5 star hotels. I would definitely recommend to visit.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de CIVILIAN Hotel Team em 26 de fev. de 2024
On behalf of the entire Civilian team, we are ecstatic that you enjoyed your stay!

8/10 - Boa

Bethan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff were cheerful and helpful. Beautiful hotel. Close to Times Square and broadway. Loved the products in bathroom.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Riel em 24 de fev. de 2024
Hi Bethan,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much. We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

Paola

Hospedou-se por 1 diária em dez.. de 2023
Resposta de CIVILIAN Hotel Team em 26 de fev. de 2024
On behalf of the entire Civilian team, we are ecstatic that you enjoyed your stay!

10/10 - Excelente

Ricardo

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love it here
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Riel em 24 de fev. de 2024
Hi Ricardo,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

4/10 - Insatisfatória

Alessandra

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
New hotel working out some kinks. Room was nice.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Riel em 22 de fev. de 2024
Hi Alessandra,Greetings! Thank you for staying with us and we appreciate your time sending us a review. May we know more about your recent stay with us? We genuinely appreciate your honesty and value your input as it will help us improve our services.We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

8/10 - Boa

Linda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was friendly and helpful, location was good. Room was TINY, cozy is an understatement! We were only there for one night, so the size was bearable but not for more than that.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Riel em 19 de fev. de 2024
Hi Linda,Greetings! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our location and staff is very heartwarming and we appreciate it very much.We love being your home away from home in New York City and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Civilian Reservations

8/10 - Boa

Grzegorz

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Riel em 19 de fev. de 2024
Hi Grzegorz,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

10/10 - Excelente

stacy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s a great hotel. The bathroom could use a few more towel hooks
Hospedou-se por 1 diária em fev. de 2024
Resposta de Riel em 15 de fev. de 2024
Hi Stacy,Greetings! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services.We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations