4/10 - Insatisfatória
Samantha B., Crab Orchard, Tennessee
12 de jun. de 2025
Pontos negativos: Limpeza
I was very disappointed with this rental from the moment we opened the door. The condo smelled of mildew and moth balls that wouldn't go away/air out. There was no furniture on the balcony as pictured in the online photos provided. I booked the property assuming we would have access to the two waterslides shown in the VRBO listing but upon staying here we realized we did not have access to the water slides shown, the bathrooms in our entire building other than our room itself or the parking garage we were told in the welcome email we could park in. Our kids were so bummed about the slides. The wristbands given upon arrival did not open doors to any of the restrooms in the pool area in the resort, therefore, I had to have a stranger open the door using their wristband for us to have access to a bathroom. We couldn't get back in the parking garage to get our vehicle until someone with the right wristband could open the door for us either. I reached out to the host about a few of the issues and was told we didn't have access to those things. I asked for someone to reach out to me to discuss this because I felt the ad was misleading, including photos of things you do not have access to. Also, not informing you that you cannot even use the bathroom facilities or parking garage in the resort because you don't have access to those amenities is deceptive. I did not get a response after I asked for follow up or to speak with someone about these things. Very poor experience!
Samantha B.
Hospedou-se por 3 diárias em jun. de 2025