26 ago 2020
House is Great, Communication was Terrible
VRBO provides an email and a phone number to contact the property manager, I’m not sure if this is the owner as well. I chose to use the phone number and text as I contacted them on July 15 to inquire about masks and pool and that communication worked. Pros: ~House is beautiful and very spacious ~Water pressure in showers is great ~Kitchen was supplied with all we needed ~Location is nice ~Resort pool passes we’re provided upon request, glad I read the review before me ~Streaming services on TV Cons: ~No response to communication for check-in after three attempts, called twice after no response to last check-in, answered second time. ~Address takes you to clubhouse of Legends Golf Course not the house, so when we arrived due to no communication on checkin we were lost at the clubhouse ~Check-in is at 4 pm, we arrived after 4 pm and the cleaners were still at the house cleaning, not close to being done; Traveled over 15 hours and we were ready to get in the house. House was clean ish, not super clean and towels were wet in dryer. Not a huge deal. ~Day 4 of our stay a contractor showed up to fix a chip on wall, no problem however a text or call would have been nice. ~Day 4 & 5 masonry workers came to work on the outdoor fire pit/patio in back of house. Sawing and playing music starting at 7:30 am on day 5. Again, no problem if work needs to be done but a call or text to let us know would have been nice. ~Fire pit could not be used, no communication on that ~Pool could not be used, no communication on that Overall, nice place just wish property manager would have communicated better.