I don't see how this is a Best Western just based on the lack of customer service alone. When I went to the desk the first morning to report there was no cable signal on my tv, the woman yelled at me that maybe I broke the tv! Then she yelled at me that if they couldn't fix the tv, they might have to move me to another room, like that would be a catastrophe. The man who checked us in the night before was really rude too; when I pointed out he'd given a form to complete with some else's name on it, he kept saying, "It's in English; you can fill it out," so I did. The website says they have a bar and shows a picture of what looks like a bar, but when my sister asked where it was, she was directed to a vending machine in the lobby. The room was comfortable enough but very, very small even for Europe. The breakfast was ok and the breakfast staff were very nice.
